Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JustAnswer

JustAnswerReviews 21,261

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+386
How would you rate JustAnswer?
grey stargrey stargrey stargrey stargrey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Rosa Q.
Unfollow Rosa Q.
Share Review
Report Review

Family Law
August 24, 2025

Good info received attorney was helpful and sent me information on possible attorneys

Date of experience: August 14, 2025
Connecticut
1 review
0 helpful votes
Follow Anne D.
Unfollow Anne D.
Share Review
Report Review

Great Information
August 24, 2025

This was a great experience. I had no idea where to turn and just happened upon it on- line. I'm so glad I did! Marco was great.

Date of experience: August 14, 2025
New Mexico
2 reviews
0 helpful votes
Follow Terry C.
Unfollow Terry C.
Share Review
Report Review

Very helpful
August 24, 2025

Very helpful and patient. Problem is probably resolved, it will take time to tell.

Date of experience: August 14, 2025
Arizona
1 review
0 helpful votes
Follow LJ J.
Unfollow LJ J.
Share Review
Report Review

Consumer Review Rights
August 24, 2025

My experience was great. After chatting with the lawyer I felt more confident that the auto shop couldn't come after me over my review.

Date of experience: August 14, 2025
Sweden
1 review
0 helpful votes
Follow Elli S.
Unfollow Elli S.
Share Review
Report Review

Fast response
August 24, 2025

I was curious how fast they could answer my question. But im still needing bit more advice for my situation. I do recommend using this again!

Date of experience: August 14, 2025
Virginia
1 review
0 helpful votes
Follow Paul P.
Unfollow Paul P.
Share Review
Report Review

Reset the fan / remote
August 24, 2025

Remote stopped working. Electrician gave me a reset procedure to try re-pairing the remote and the fan and it worked like a champ. These folks are GOOD.

Date of experience: August 14, 2025
Connecticut
1 review
0 helpful votes
Follow Carol K.
Unfollow Carol K.
Share Review
Report Review

Assembling v10
August 24, 2025

Came with no directions, I would still really like to get a hard copy mailed to me.
Carol Karkoski 57 Buckingham Road Seymour, CT. *******

Date of experience: August 14, 2025
Michigan
1 review
0 helpful votes
Follow Carol B.
Unfollow Carol B.
Share Review
Report Review

The service helped
August 24, 2025

I just have to find out how to close the account with Just Answer. I don't want to be billed in the future.

Date of experience: August 14, 2025
Texas
1 review
0 helpful votes
Follow Stephen A.
Unfollow Stephen A.
Share Review
Report Review

Mercury 115
August 24, 2025

The motor was dying after 15 minutes of running the motor. The tech was good and knowledgeable.

Date of experience: August 14, 2025
Florida
1 review
0 helpful votes
Follow Susan M.
Unfollow Susan M.
Share Review
Report Review

Sewing machine.
August 24, 2025

Having trouble sewing with a new machine and a fabric I was unfamiliar with. Sam was very helpful and walked me through several steps that cleared my problem.

Date of experience: August 14, 2025
Illinois
1 review
0 helpful votes
Follow Debra S.
Unfollow Debra S.
Share Review
Report Review

I would say excellent.
August 24, 2025

After I spoke to the Dr. I felt much better knowing that my cat was a healthy one but would also benefit by seeing a Dr.

Date of experience: August 14, 2025
Illinois
1 review
0 helpful votes
Follow Joseph C.
Unfollow Joseph C.
Share Review
Report Review

Sarah's legal expertise
August 24, 2025

Sarah helped answer my question and then some. Appreciate the help.

Date of experience: August 14, 2025
South Carolina
1 review
0 helpful votes
Follow Nancy N.
Unfollow Nancy N.
Share Review
Report Review

I was charged more than I was told
August 24, 2025

I thought i was told it would be a $5 refundable fee. I was charged $55

Date of experience: August 14, 2025
Nevada
1 review
0 helpful votes
Follow Jerome A.
Unfollow Jerome A.
Share Review
Report Review

Surprised!
August 24, 2025

The information I received to restart my BEV was easy to understand and follow. Everything now works and my car works like it should. I was surprised, though, at what I was charged. I do not recall being informed at the overall cost for the information. However, it was still less than having a service company come to my home and doing what took me 15 minutes to do.

Date of experience: August 14, 2025
California
1 review
0 helpful votes
Follow Carol T.
Unfollow Carol T.
Share Review
Report Review

Amazing service
August 24, 2025

Hi,
I asked a question regarding a business contract cancellation policy. The situation was very complicated and I was not sure I could get an answer. Attorney Wendy immediately reviewed my contract and gave me a thorough analysis of my situation and advised me what to do. Her answer saved me from being ripped off by a greedy company

Date of experience: August 13, 2025
Ernest M.
North Carolina
1 review
0 helpful votes
Follow Ernest M.
Unfollow Ernest M.
Share Review
Report Review

My problem was fixed.
August 24, 2025

Although JustAnswer told me I was connected to an expert named Mitushi, I'm fairly certain that my conversation was AI generated. If so, it was quite impressive.

Date of experience: August 14, 2025
Ohio
1 review
0 helpful votes
Follow Gliria M.
Unfollow Gliria M.
Share Review
Report Review

Very good service.
August 24, 2025

Very professional, knowledgeable and courteous, taking ownership of my issue.

Date of experience: August 14, 2025
Canada
1 review
0 helpful votes
Follow Connie W.
Unfollow Connie W.
Share Review
Report Review

Connected to tech expert quickly. Clear and concise questions and directions. Problem resolved. Would use again.

Date of experience: August 14, 2025
Illinois
1 review
0 helpful votes
Follow Star P.
Unfollow Star P.
Share Review
Report Review

Great, quick answer
August 24, 2025

I just needed confirmation on what I thought was wrong. I got a call within minutes and was able to stop worrying and fix my issues.

Date of experience: August 14, 2025
Massachusetts
1 review
0 helpful votes
Follow Paul W.
Unfollow Paul W.
Share Review
Report Review

Great Service
August 24, 2025

Having a problem with my GE Combo, Was connected with an expert that clearly nows the machine and recommend toe steps to fix.

Date of experience: August 14, 2025