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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Even though I was getting frustrated the tech kept calmly helping me. I was ready to give up but his last suggestion helped.
Every time I use JustAnswer, and I use them for multiple areas of law, I get quick, concise and correct information.
Legal advice same day very stuck with employment tribunal claim for my grandson.got great guidance to be able to respond with legal confidence guidance such a relief.
Very helpful quick fix. I would highly recommend them in the future.
Jeremiah walked me through the process of identifying my peice and made it easy. He was very helpful and knowledgeable.
Richard was very helpful and polite but before the call, I was asked to pay $5 that was fully refundable. I had no idea I was going to be charged another $38. I was very surprised to see this charge on my account,
Accurate answers and lots of selling options nut I don't know if I will end up actually selling the vases
I related my concerns for a family member and was given some advice to follow.
Technician Alex was great. Your auto membership and first $65 charge is fraudulent!
My washing machine would only cycle on cool or cold water. A service call from a repairman would have cost at least $75. It turned out that all I needed to do was clean out the line filters in the hot water hose. If that hadn't fixed it I would have needed to replace the water valve. Your expert told me where to order the valve for $89 and that a YouTube video would show me how to complete the switch. So I saved myself at least a couple of hundred dollars. I couldn't be happier with your service.
Thank you for your help. Awesome support. We made huge progress. It's now on me to finalize as I need a USB drive to do a factory reset. He will be available for me if I need further assistance. For PS5 users, make sure to keep your system software up to date. I probably wouldn't be writing this and spending time if I had. Thx
Daughter went out of town and left her $#*!su with me. Dog refuse to eat or drink anything but only wants to play.
Although I asked to be transferred to another Technician, I probably was too impatient with the first. However, the next Technician helped me efficiently and courteously. My problem was solved, and I am a happy customer. If I can, I will ask for Darwish again.
The paralegal was great, but I didn't know I was going to have to pay over $50 after I received my answer. Not cool to charge more than the $5 to ask the question!
I got all the information I needed and more! I need a quick answer to verify the legality of providing services to the public in Texas without being certified.
It took me less than five minutes to be speaking one-on-one with a board-certified hand specialist. Easy, convenient, and Dr. Dago was phenomenal. Highly recommend!
Thank Mrs. Salas for his quick replay and very clear suggestion of different ways of solving my issue.
Very positive experience. Would use it again. Very knowledgeable person that I dealt with.
Good very good, better than the local shops by far, Amir knows his stuff and was thorough and smart about a complex problem. A very logical troubleshooter
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sandy,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645