On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have an elderly cat who is very sick with IBD. Dr. Ivana was cordial, effective and very responsive to all of my questions. She is a knowledgeable professional and I'm glad I got to talk with her. I would highly recommend this service.
Answered my questions in a clear and through manner. Very professional and courteous
I had a couple of questions regarding my divorce decree. The process was fast, the attorney was friendly and informative.
Satisfied, very happy with my experience and was very helpful
Dr. Rebecca understood my concern and quickly reassured me that the situation was not life threatening for my dog! I was in a situation where I could not make a phone call, so I really appreciated being able to text with Dr. Rebecca!
Dr. Finlay called me promptly and was so reassuring and wonderful to talk to. She explained everything to me clearly and in detail and patiently and thoroughly answered all of my questions. I so appreciated her help with my sweet Gemini!
Thank You for your help with my concern of name change affidavit. He gave me all the information needed to get the ball rolling in a timely matter.
Very knowledgeable helpful Dr was very nice concerned about my dog and me as well we had to take our dog in and had to put to sleep he was dying the Dr on here was very concerned and told me to get him in to a vet asap
I had a concern over behavior changes in a senior pet. I received reassurance and direction. Advice should condition change. Really extremely helpful.
The 5$ refundable charge was actually 33$ when placed and I wasn't quick enough to catch it, beware!
Information not worth 33$!
The person I spoke with was very helpful and guided me to understand the options that I could use.
Easy to use and work with and getting good results. Would recommend this program to other people.
Small issue but Mark helped me through it and was very kind and helpful
Fast and efficient! Outstanding customer service Would highly recommend
I needed some advice because my string trimmer line broke so often. The gentleman gave me some suggestions which I followed and they worked very well.
It was worth the $5.00 and I don't have 17 more Characters to white
Got a call back right away. Was given advice as to what to do (we followed). Cat doing much better! Thank you!
I had annoying vibratory rings every time I got an email and at 81 years old I had no chance at figuring it out but thanks to Anthony M we managed to stop it
Hello James,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645
The veterinarian that they matched me with was absolutely wonderful. Very kind, very empathetic and sympathetic to what I was going through as well as Barney also very patient and gave me some wonderful advice and resources. She made Barney and I feel so much better about what we're dealing with..
Mark listened to the problem we were having with our GE Washing Machine which was that the Smart Dispenser was not dispensing soap. Mark diagnosed that it was either a problem with the valve or the control board that manages the valve. It ended up being the valve and the washing machine is back in operation and it was covered by my home warranty.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dorothy,
We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645