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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,426
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Quick & efficient!
September 7, 2025

Guidance on locating the filter area was quick & once I was able to extract the expired filter, insertion of new one was quick as well.

Date of experience: August 28, 2025
Missouri
1 review
0 helpful votes
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I have been searching for an answer to my problem for a long time. I'm just thankful that I got some answers. I am confident that I will get good result.

Date of experience: August 28, 2025
Illinois
1 review
0 helpful votes
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Mixed good with Andy and terrible with Pearl was terrible it felt like some fraudulent number

Date of experience: August 28, 2025
Pennsylvania
1 review
0 helpful votes
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A big help
September 7, 2025

I had some previos experience but was not sure of a couple of things... Rick told me what I was missing. Thanks

Date of experience: August 28, 2025
Sweden
1 review
0 helpful votes
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Rashid was well versed in the programs and guided me to a conclusion.

Date of experience: August 28, 2025
Arizona
1 review
0 helpful votes
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Disappointing
September 7, 2025

I expected more than having a sheet from the Mercedes repair manual emailed to me. Something I could have gotten for free, but it cost $60.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 28, 2025
JustAnswer S. JustAnswer Rep
7 months ago

Hello,

We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Minnesota
1 review
0 helpful votes
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JA Flatware
September 7, 2025

I was looking for a value of my Alfred Hadad Jaine flatware. The agent was thorough efficient kind, courteous, and got my answers as I needed them.

Date of experience: August 28, 2025
California
1 review
0 helpful votes
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Great advice
September 7, 2025

Good medical advice — Fast and I could see that it was intelligent

Date of experience: August 28, 2025
Minnesota
1 review
0 helpful votes
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To the Maxxi!
September 7, 2025

Our border collie, Maxxi, scarfed up a grape before I could stop him. He's very quick when anything hits the floor. I was connected with Dr. Paul Brazzell. Even in print (via text), his concern and care were apparent. He asked directly questions and delivered understandable answers. Dr. Brazzell also was very patient when I needed clarification. Dr. Brazzell is who I hope is there if anything ever happens to one of our pets. He's a good man.

Date of experience: August 28, 2025
Alabama
1 review
0 helpful votes
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Wonderful!
September 7, 2025

All went well when I followed directions. Have a wonderful day.

Date of experience: August 28, 2025
Virginia
1 review
0 helpful votes
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Rob saved me a HVAC visit.
September 7, 2025

He was patient with me and resolved all my questions. I will use this service again. There is a $5 fee to speak with the HVAC expert. Well worth it. Use your credit card. I initially chatted and then I was connected to Rob.

Date of experience: August 28, 2025
California
1 review
0 helpful votes
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Vendor Issues
September 7, 2025

Missing parts in my order. At first vendor wanted pictures and I sent them. Crickets since then. EBay is helping me out with this vendor. Should have a path to resolve this issue by midweek.

Date of experience: August 28, 2025
California
1 review
0 helpful votes
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21-year old African Grey Parrot
September 7, 2025

I returned home from running errands to find our parrot, Rocky, at the door of his cage, half in and half out. It looked like he was stuck. I lifted him out, and laid him on the carpet while I searched for assistance. I found JustAnswer, and began a chat with a representative. Among other questions, the rep asked for Rocky's weight. I pulled out a kitchen scale, and when I lifted Rocky, he was completely limp, and showing no signs of life. By the time I was contacted by a vet, he was already gone, but the vet was very sympathetic.

Date of experience: August 23, 2025
Washington
2 reviews
0 helpful votes
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Stuck at the landfill
September 7, 2025

I was guided to an issue that may be my problem. I will pursue the advice. Thank you.

Date of experience: August 28, 2025
Michigan
1 review
0 helpful votes
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Happy day
September 7, 2025

Very helpful and informative gave guidance on what to do next. Never been in this situation before and needed professional support

Date of experience: August 28, 2025
California
1 review
0 helpful votes
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Great advice
September 7, 2025

Great advice for a problem with rust. Tech helped me understand how machine handles bleach dispensing, so as to mitigate rust.

Date of experience: August 28, 2025
Ohio
1 review
0 helpful votes
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Helpful
September 7, 2025

I will know better if I can get adhesive and if it works, Info was very helpful

Date of experience: August 28, 2025
Texas
1 review
0 helpful votes
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The MD's were terrific
September 7, 2025

I had several aspects to my problem that I didn't feel my primary MD was taking into consideration. The first doctor I talked to here gave me some suggestions and listened to my whole story. But the without my asking he enlisted another doctor the he thought could help me further. And he was right. Fatigue was one of my problems. He added that fighting my increased pain could cause more fatigue. No one had ever brought that up. That's just one thing he mentioned. I als expressed my fear of trying a new med. I now believe i can do that with certain parameters. Sometime you need another md to value you so you have the mental strength to bring it to your regular md. Now I have a broader opinion to talk to my reg md's about

Date of experience: August 28, 2025
New York
1 review
0 helpful votes
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The conversation were clear.You asked questions and answer for the UX4 suggestion and they give you one.
They don't run around the bushes clear to the point

Date of experience: August 28, 2025
Illinois
1 review
0 helpful votes
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12 or 24 V trolling motor
September 7, 2025

Chatted online and got an answer within 10 minutes. Very professional.

Date of experience: August 28, 2025