Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Was hoping that someone would be able to give me more specific answers to why my Senior cat is suddenly not eating as she always has wanted to eat several times a day as I have been feeding her 24/7 around the clock as I'm very upset about this happening right now especially with this awful snowstorm & exremwly cold weather this week!
Dr B had the correct diagnosis all along. The feral cat I've been taking care of had an abscess and I got it to a vet and had it drained and cleaned. Thank you 🙏 to Dr B.
Carl did fantastic troubleshooting the issue with our oven.
He sent me two links where I can get replacement parts and explained how I could change out the defective part.
I am very pleased with the experience.
I want to thank Tom he found the correct serial number for my snow blower I will order the part and will install I must say he was very helpful to help me find the right part I will use his service again I am giving him score #10
I had a good experience with Danielle C. He seem to know a lot about my mechanical issue with my land rover my 2015 Land Rover having issues with coolant level being lol.
The lawyer validated my situation a nd confirms. He.was very professional and easy to understand. He addressed my concerns and never made me feel like I was in the wrong. He gave me solid advise and possible actions that I could take to resolve my situation. Highly reco.mend this platform. 5 stars out of 5.
Matt stayed by his phone and waited for me to try his suggestion and when the first one didnt work he came up with the next solution and it fixed my washer very good tech
Recently I had to reload my HP 8600 Pro after some changes. The feeder was only scanning 1 saved page and the second page was lost. Andy pointed out going to HP Help and checking the settings for the scanner and I discovered he was correct, the setting was set to "flat" not feeder. Thanks Andy.
We were in the middle of a huge snowstorm and my beagle got hold of a bottle of a family member's Levothyroxine. I found a 90 pill bottle chewed up on the couch. Thankfully he only ate 9 of the 90 pills but I still had no idea if this amount could significantly harm him. Our vet was closed because of the weather and every other vet I called was closed as well. Dr. Mike from Just Answer was able to tell me that thankfully my dog hadn't taken enough to hurt him. He told me what symptoms to look for just incase anything changed. He was a life saver!
Chatted with Arunava who was amazing and great suggestions and insight to the French Riviera; suggesting multiple stay options and 3 day itinerary with side notes. I can't say enough about the help he gave us. We'll be back! Thank you Arunava!
I was thrown in a situation where I needed to act quickly to stop financial exploitation of my father. Unfortunately that meant acting before consulting with an elder attorney because they were very busy. Feeling confused and unsure, I was able to chat with my JustAnswer attorney. He provided helpful, clear advice and clarified things I was still didn't understand. The Cost was very reasonable for the advice given. Also, the response time was lightening fast. I now feel more confident how to proceed and in particular what to say in my court hearing. Thank you Daniel.
I needed a gemstone valuation in order to make a decision about a possible sale/purchase. I was unsure where to go, so I went to Just Answer. I was quickly connected with a GIA and GG gemologist. Ginia, the appraiser, carefully reviewed the documentation which I possessed about the gemstone and was able to issue a valuation within a short period of time. I want to express my sincere thanks to Ginia for her valuable assistance and to Just Answer for providing such a service.
All my concerns and questions were addressed and answered. I was also given backup answers in case the first suggestion did not work.
My Lamona hob decided to lock out. So not able to it. Checked the manual and nothing was obvious. Tried many things to get it right but not the right ones as it turned out. Went online and found JustAnswer. Gave it a whirl and had Daniel answer. We went through a few things and buttons were pressed in the right order using his expertise. In the end it was actually a simple fix, but it's knowing what to do is the answer. I know now and Daniel was very good. Well worth using JustAnswer.
He is knowledgeable and very patient.
My husband was at work and my job, try and get our ice maker working. William was great! It works now!
I was pleasantly surprised on how quick and efficient the whole process was. After a few quick questions to AI it transfered me toa live person who asked me a few questions and had me try something and my car started from his suggestions. After that he told me several things to have checked or replaced top recent it from happening again. I was surprised on how efficient and quick it was to solve my issue! The mechanic was pleasant and well informed. Thank you! I will try this again if I have any other issues.
My guy was up front and onist! He explained everything till i really got what i needed to know! He was extreamly pationt with me! At the end of the call I felt confident on what I needed done!
Heather carefully 'listened' to my description of fearful reactions that are causing more pain and distress. She carefully explained ways of thinking about my experiences that I found astute and meaningful. Each night, I dread falling asleep. But, tonight I have a plan and a path for thinking. I am old and, I have a lot of work. Utilizing Heather's explanation, I feel another way of taking control of my 'thinking'.
Conversing over the phone is a great idea since we are shut down in an ice storm here in Texas. Mike is very knowledgeable and is helping me to fix the problem myself.
16 years ago, and neurologist put me on meds I should have never been given. I now know why im shaking, breaking out in shakes, exc. I can actually ask for help in a professional way.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account