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JustAnswerReviews 21,252

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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California
1 review
0 helpful votes
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I needed to know what the problem with my sewing machine was and I was given that information. I also needed to know if I could take my machine to a nonauthorized repair person and I was told that I could, since the problem was mechanical and not digital. I am satisfied with this service.

Date of experience: January 28, 2026
Pennsylvania
1 review
0 helpful votes
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Went Above and Beyond
February 7, 2026

This process went above and beyond my expectations It was simple, direct, concise, and very affordable. I recommend this to anybody looking for legal help. They even gave me a letter within minutes to assist me with my civil case! Thank you so much!

Date of experience: January 28, 2026
Florida
1 review
0 helpful votes
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Help With Blood Work Numbers
February 7, 2026

Dr. Li was awesome. She answered all my questions and was able to put my mind at ease. I will definitely call back if I have additional questions. I had no idea that I would receive such kind and wonderful service through this website. So thank you!

Date of experience: January 28, 2026
Illinois
1 review
0 helpful votes
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Understanding RMD in TurboTax
February 7, 2026

I was confused about what the minimum required distribution was for a pension account that provides equal monthly payments. Turbotax did not provide how to find that account. I received my answer.

Date of experience: January 28, 2026
Indiana
1 review
0 helpful votes
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Eye-Opening answer
February 7, 2026

I called to do research on a legal issue. The attorney advisor answered every question I had and provided insight into a few areas I had not considered.

Date of experience: January 28, 2026
Illinois
1 review
0 helpful votes
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I Needed One Answer
February 7, 2026

I joined this morning because I saw a similar question. I asked my question and was connected with an expert in less than 2 minutes. The expert was indeed an expert, AND he was an excellent researcher, to boot. Quite honestly, this is probably the best 5 bucks I've spent in my entire life. Very quick, very thorough, and very helpful. If I were to ask for something like JustAnswer, this site/app is exactly what I would request. I'm giving the max of 5 stars because it won't allow me to give 7 stars on their scale of 5. 🥸

Date of experience: January 28, 2026
Georgia
1 review
0 helpful votes
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Bandit
February 7, 2026

My dog Bandit was having some mobility issues and Dr. Emshoff called me promptly. She provided me with all the information to help him.

Date of experience: January 28, 2026
Guernsey
1 review
0 helpful votes
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Thank you
February 7, 2026

John was well informed and we took the correspondence off line and he is drafting a couple of documents for me to review and use.

Date of experience: January 20, 2026
Louisiana
1 review
0 helpful votes
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I was very pleased with the response that I received concerning my pet dog's kidney disease issues, and possible solutions. I would have no hesitation in recommending this experienced veterinarian to anyone with a dog or cat, looking for help.

Date of experience: January 28, 2026
Washington
1 review
0 helpful votes
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Amara- Tummy Trouble
February 7, 2026

Dr. Nimmo gave my some suggestions to help my 8 month old kitten with tummy troubles. He gave me several suggestions so I tried the on her. I had yogurt at home so I tried that first and it helped over night. Thank you so much,

Date of experience: January 27, 2026
Ohio
1 review
0 helpful votes
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Justice explained!
February 7, 2026

Both attorneys i have chatted with have been 100% helpful. Both attorneys made me feel heard unlike the police when I attempted to make a police report about this perpetrator menacing and harassing behavior. All my questions for now have been answered and I feel completely comfortable reaching out again if I have any further questions. Thank you Just Answer... your awesome!

Date of experience: January 27, 2026
Iowa
1 review
0 helpful votes
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Always Getting the Help I Need
February 6, 2026

I have never been disappointed with Just Answer services! No matter whether I needed a vet, a doctor, or an attorney, I was able to connect with someone who clearly knew what they were talking about. This time I needed an attorney, and he was great!

Date of experience: January 27, 2026
New York
1 review
0 helpful votes
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Expert advice
February 6, 2026

My local repair guys had no idea even where to start, one didn't know they still make compactors. Excellent advice I got was great, and video was very helpful. Found the large gear was broken in half.

Date of experience: January 27, 2026
Texas
1 review
0 helpful votes
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Inhabitable living situation
February 6, 2026

Was living with no gas, hot water heat or a stove to cook on for 8 weeks. Now they want to evict me for not paying January rent

Date of experience: January 27, 2026
Michigan
1 review
0 helpful votes
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Always on time
February 6, 2026

I appreciate this service and each technician has the knowledge and patience to walk you all the way through a successful outcome.

Date of experience: January 27, 2026
Florida
1 review
0 helpful votes
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This morning my Mazda 3 wouldn't start. There was a dashboard indicator about my key fob. I had no idea what to do. I Googled my problem, and it directed me to JustAnswer. With Patrick's help, I was able to change the battery in my key fob. (I didn't even know there was a battery!) JustAnswer was a lifesaver. This is a 5 Star rating. It saved me from the dreaded Mazda dealership.

Date of experience: January 27, 2026
Texas
1 review
0 helpful votes
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Andy Tech helped, but not helped.
February 6, 2026

Andy Tech gave me a 1-800 number to call. I thought that this |service" would've fixed my problem, but it did not. It simply directed to back to Apple.

Date of experience: January 27, 2026
Kentucky
1 review
0 helpful votes
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Very Happy!
February 6, 2026

Due to weather, I was unable to find a doctor or clinic that was open to help me. A friend of mine told me about this online service, and I am so glad she did! The doctor listened to my concerns, explained to me what was going on with me medically, and within an hour I was picking up a prescription!

Date of experience: January 26, 2026
Oregon
1 review
0 helpful votes
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They did good 👍
February 6, 2026

I'm satisfied. However, I haven't applied anything because I'm busy typing. For now, middle of the night, it soothed my mothering.

Date of experience: January 27, 2026
Australia
1 review
0 helpful votes
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Tried their best
February 6, 2026

They worked hard to find a solution to my problem and they told me how to upgrade my machine, which didn't solve it. I think the problem couldn't be sorted on this particular model. I just wanted to be able to get Hemingworth on my threads menu.

Date of experience: January 22, 2026