Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I needed to know what the problem with my sewing machine was and I was given that information. I also needed to know if I could take my machine to a nonauthorized repair person and I was told that I could, since the problem was mechanical and not digital. I am satisfied with this service.
This process went above and beyond my expectations It was simple, direct, concise, and very affordable. I recommend this to anybody looking for legal help. They even gave me a letter within minutes to assist me with my civil case! Thank you so much!
Dr. Li was awesome. She answered all my questions and was able to put my mind at ease. I will definitely call back if I have additional questions. I had no idea that I would receive such kind and wonderful service through this website. So thank you!
I was confused about what the minimum required distribution was for a pension account that provides equal monthly payments. Turbotax did not provide how to find that account. I received my answer.
I called to do research on a legal issue. The attorney advisor answered every question I had and provided insight into a few areas I had not considered.
I joined this morning because I saw a similar question. I asked my question and was connected with an expert in less than 2 minutes. The expert was indeed an expert, AND he was an excellent researcher, to boot. Quite honestly, this is probably the best 5 bucks I've spent in my entire life. Very quick, very thorough, and very helpful. If I were to ask for something like JustAnswer, this site/app is exactly what I would request. I'm giving the max of 5 stars because it won't allow me to give 7 stars on their scale of 5. 🥸
I was very pleased with the response that I received concerning my pet dog's kidney disease issues, and possible solutions. I would have no hesitation in recommending this experienced veterinarian to anyone with a dog or cat, looking for help.
Dr. Nimmo gave my some suggestions to help my 8 month old kitten with tummy troubles. He gave me several suggestions so I tried the on her. I had yogurt at home so I tried that first and it helped over night. Thank you so much,
Both attorneys i have chatted with have been 100% helpful. Both attorneys made me feel heard unlike the police when I attempted to make a police report about this perpetrator menacing and harassing behavior. All my questions for now have been answered and I feel completely comfortable reaching out again if I have any further questions. Thank you Just Answer... your awesome!
I have never been disappointed with Just Answer services! No matter whether I needed a vet, a doctor, or an attorney, I was able to connect with someone who clearly knew what they were talking about. This time I needed an attorney, and he was great!
My local repair guys had no idea even where to start, one didn't know they still make compactors. Excellent advice I got was great, and video was very helpful. Found the large gear was broken in half.
Was living with no gas, hot water heat or a stove to cook on for 8 weeks. Now they want to evict me for not paying January rent
I appreciate this service and each technician has the knowledge and patience to walk you all the way through a successful outcome.
This morning my Mazda 3 wouldn't start. There was a dashboard indicator about my key fob. I had no idea what to do. I Googled my problem, and it directed me to JustAnswer. With Patrick's help, I was able to change the battery in my key fob. (I didn't even know there was a battery!) JustAnswer was a lifesaver. This is a 5 Star rating. It saved me from the dreaded Mazda dealership.
Andy Tech gave me a 1-800 number to call. I thought that this |service" would've fixed my problem, but it did not. It simply directed to back to Apple.
Due to weather, I was unable to find a doctor or clinic that was open to help me. A friend of mine told me about this online service, and I am so glad she did! The doctor listened to my concerns, explained to me what was going on with me medically, and within an hour I was picking up a prescription!
I'm satisfied. However, I haven't applied anything because I'm busy typing. For now, middle of the night, it soothed my mothering.
They worked hard to find a solution to my problem and they told me how to upgrade my machine, which didn't solve it. I think the problem couldn't be sorted on this particular model. I just wanted to be able to get Hemingworth on my threads menu.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account