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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I requested instructions on how to dismantle the center console by the tech said the problem would most likely be under the hood, he was right! Sometimes JustAnswer gives very general help bu this time it was spot on! Thanks!
Forrest was very quick to answer. I understand that check will arrive next week. I am still wondering if I qualify for the $1600 check from President Trump.
Josh was helpful, polite, patient and gave me good, honest advice. Although he could not solve what turned out to be a hardware problem, he gave me a link to a source for new, inexpensive printers. I'm glad Josh was the tech who took my call for help.
Great. I was so grateful for the assistance because online posts on the topic were confusing.
Everything was quick and easy till I was connected to an expert but he did not respond so they connected me to another who answered immediately.
In this day of AI, I don't know if I was actually talking to a lawyer or AI, but the answers were received in a timely manner and professional
It was great. Learned a lot about legal matters and time frame for submitting cases.
A deep overwhelming horrible, sad feeling, desperate, don't want to keep feeling this way anymore
Given me steps to help me move forward. Chatted about what happened with somw assignments. How professor was inappropriate to students along with no support from the school.
Outstanding service! Allen asked the right questions and I believe he hit the nail right where we can proceed!
Your employees are doing their best to help me correct error 733 in my solar panels but I failed to provide them with the information they requested. I will contact them again when i gather the required information.
The attorney did thorough research, and answered my questions with a distinct understanding of the issue.
Quick and thorough. My device was not compatible. He quickly gave me information on a device that was.
Wonderful quick response, helpful, got me to where i need to start with a complex issue
He walked me thru the setup I'm 79 years old and not going at electronics
Knew just how to help. Quick fix Pleasant knowledgeable and he gave me tips to keep my HVAC working correctly in the future.
His step by step procedure was the factor for me to resolve my issue/no jumping around to find the problem again thanks
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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