Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JustAnswer

JustAnswerReviews 21,258

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+386
How would you rate JustAnswer?
grey stargrey stargrey stargrey stargrey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Wayne H.
Unfollow Wayne H.
Share Review
Report Review

Excellent Diagnostics
August 31, 2025

I requested instructions on how to dismantle the center console by the tech said the problem would most likely be under the hood, he was right! Sometimes JustAnswer gives very general help bu this time it was spot on! Thanks!

Date of experience: August 21, 2025
New Mexico
1 review
0 helpful votes
Follow Carol G.
Unfollow Carol G.
Share Review
Report Review

Missing SS check for August
August 31, 2025

Forrest was very quick to answer. I understand that check will arrive next week. I am still wondering if I qualify for the $1600 check from President Trump.

Date of experience: August 21, 2025
Idaho
1 review
0 helpful votes
Follow Dave D.
Unfollow Dave D.
Share Review
Report Review

Epson failure to print color.
August 31, 2025

Josh was helpful, polite, patient and gave me good, honest advice. Although he could not solve what turned out to be a hardware problem, he gave me a link to a source for new, inexpensive printers. I'm glad Josh was the tech who took my call for help.

Date of experience: August 21, 2025
Kansas
1 review
0 helpful votes
Follow Burl S.
Unfollow Burl S.
Share Review
Report Review

Great. I was so grateful for the assistance because online posts on the topic were confusing.

Date of experience: August 21, 2025
California
1 review
0 helpful votes
Follow Tobi W.
Unfollow Tobi W.
Share Review
Report Review

Had to get a second expert
August 31, 2025

Everything was quick and easy till I was connected to an expert but he did not respond so they connected me to another who answered immediately.

Date of experience: August 21, 2025
Colorado
1 review
0 helpful votes
Follow scott t.
Unfollow scott t.
Share Review
Report Review

Noncompete clause
August 31, 2025

In this day of AI, I don't know if I was actually talking to a lawyer or AI, but the answers were received in a timely manner and professional

Date of experience: August 21, 2025
Minnesota
1 review
0 helpful votes
Follow Bob W.
Unfollow Bob W.
Share Review
Report Review

Auto Tech
August 31, 2025

Great Tech was able to help me with the issue and I was able to fix the vehicle.

Date of experience: August 21, 2025
Tennessee
1 review
0 helpful votes
Follow Richard S.
Unfollow Richard S.
Share Review
Report Review

Preminger about court issues.
August 31, 2025

It was great. Learned a lot about legal matters and time frame for submitting cases.

Date of experience: August 21, 2025
Utah
1 review
0 helpful votes
Follow Tammy I.
Unfollow Tammy I.
Share Review
Report Review

Uncontrollable crying
August 31, 2025

A deep overwhelming horrible, sad feeling, desperate, don't want to keep feeling this way anymore

Date of experience: August 21, 2025
Michigan
1 review
0 helpful votes
Follow Nina C.
Unfollow Nina C.
Share Review
Report Review

Education
August 31, 2025

Given me steps to help me move forward. Chatted about what happened with somw assignments. How professor was inappropriate to students along with no support from the school.

Date of experience: August 21, 2025
New York
1 review
0 helpful votes
Follow John D.
Unfollow John D.
Share Review
Report Review

Shorting of spark plug number 1 cyl
August 31, 2025

Outstanding service! Allen asked the right questions and I believe he hit the nail right where we can proceed!

Date of experience: August 21, 2025
Arizona
1 review
0 helpful votes
Follow Olga d.
Unfollow Olga d.
Share Review
Report Review

Caring
August 31, 2025

Your employees are doing their best to help me correct error 733 in my solar panels but I failed to provide them with the information they requested. I will contact them again when i gather the required information.

Date of experience: August 21, 2025
Florida
1 review
0 helpful votes
Follow Shaun H.
Unfollow Shaun H.
Share Review
Report Review

Quick and professional advice
August 31, 2025

The attorney did thorough research, and answered my questions with a distinct understanding of the issue.

Date of experience: August 21, 2025
Louisiana
1 review
0 helpful votes
Follow Rush S.
Unfollow Rush S.
Share Review
Report Review

Great Service
August 31, 2025

Quick and thorough. My device was not compatible. He quickly gave me information on a device that was.

Date of experience: August 21, 2025
Ohio
1 review
0 helpful votes
Follow Walter G.
Unfollow Walter G.
Share Review
Report Review

Ink nozzle problem
August 31, 2025

Was given instruction, and it will take 2-3 days for results.

Date of experience: August 21, 2025
GB
1 review
0 helpful votes
Follow Mike A.
Unfollow Mike A.
Share Review
Report Review

Printer driver
August 31, 2025

Excellent - the expert solve the problem professionally and quickly

Date of experience: August 21, 2025
Mississippi
1 review
0 helpful votes
Follow Ashley S.
Unfollow Ashley S.
Share Review
Report Review

Great guideness
August 31, 2025

Wonderful quick response, helpful, got me to where i need to start with a complex issue

Date of experience: August 21, 2025
Alabama
1 review
0 helpful votes
Follow Raymond D.
Unfollow Raymond D.
Share Review
Report Review

Fixed Firestick
August 31, 2025

He walked me thru the setup I'm 79 years old and not going at electronics

Date of experience: August 21, 2025
Montana
1 review
0 helpful votes
Follow Mary H.
Unfollow Mary H.
Share Review
Report Review

Excellent technition
August 31, 2025

Knew just how to help. Quick fix Pleasant knowledgeable and he gave me tips to keep my HVAC working correctly in the future.

Date of experience: August 20, 2025
Louisiana
1 review
0 helpful votes
Follow curt g.
Unfollow curt g.
Share Review
Report Review

His step by step procedure was the factor for me to resolve my issue/no jumping around to find the problem again thanks

Date of experience: August 19, 2025