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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Everything was very simple and fast. Technician was very knowledgeable and helpful. I haven't replaced the part yet, but as confident as the technician was I'm sure it would work.
Matt was super knowledgeable and helped me fix my issue. And he was a nice person.
It was a well reasoned and informative response that also considered the manufacturer's recommendations.
They clarified the laws despite my specific situation may not be
Wonderful! The attorneys were extremely helpful and very professional
If your Yahoo mail gives up the ghost on Edge, come here for help!
The doctor could not speculate on the actions of muy doctor's order, but he gave me several reason for the doctor's actions which helped.
He seemed like he cared about my problem and gave a thoughtful answer.
I had concern about my medical problem and I was put at ease I will have to do a couple things to see if the problems keeps up or not
My cat was sick needed advise. My questions got taken care of. Just waiting to to see the results
Tom was great and went the extra mile to try to help. He didn't make me feel stupid, responded clearly and in detail, and understood my stressful predicament with my car
Needed information on some GB Packers memorabilia and fit me with an appraiser quickly and quite to my satisfaction.
Dr. E was extremely kind, compassionate and spoke to me like a grieving pet mom, instead of just a client... highly recommend if you need any vet questions answered... he goes the extra mile!
Andre R was quick and to the point. My Trane unit was on standby mode after changing the filter. He described how to restore the settings so my AC came back on and is working now. It's Labor Day weekend and he fixed my AC!
It was helpful but no resolution. Was encouraged to go to the ER
At first I wasn't sure if I wanted to do this. However I was in a bind, and needed to complete what I had started, which was cleaning out my Sewing/Crafting room, along with my Martelli Sewing/Cutting Mat & Table was filled with dirt, dust and grit. I now have a baby quilt to create. The table is about 15'x7' with a 60"x30" cutting mat. I did not remember how to clean it. I needed to get started on a baby quilt. Feeling desperate I chose to try JustAnswer. I wish I could remember the young lady's name, who helped m e first. I am 78 and Mr. Technology and I don't always communicate very well. She answered all my questions quickly and patiently walked me through what I needed to do to get help. She explained the process clearly so that I could understand. I waited for my Expert Appraiser/Helper, Brian Watkins, he answered all my questions. All I needed was to know how to clean this expensive table. It took him a short amount of time for him to find what I needed and he even gave me an appraisal for the worth of my table. That was an extra and nice to know for future use.
Randall did great. A five minute call to do a reset on our thermostat.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members