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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,355
This company responds to reviews on average within 4 days

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Texas
1 review
0 helpful votes
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Quick & clear answers
September 10, 2025

Richard provided quick and concise answers to my questions as I was trying to verify some information about LLC's, SCorps & Trusts.
Thanks!

Date of experience: August 31, 2025
California
1 review
0 helpful votes
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Medical question, easy to use
September 10, 2025

First time user. Questions were answered. A very enjoyable experience. I will use again

Date of experience: August 31, 2025
Texas
1 review
0 helpful votes
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Just a nurse virus program
September 10, 2025

My wife phone got a virus after using your program! It wanted her to pay for a program to fight against viruses. Was not happy about that part.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 31, 2025
JustAnswer S. JustAnswer Rep
7 months ago

Hello Frederick,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Colorado
1 review
0 helpful votes
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Definitely helpful
September 10, 2025

Ray was very helpful by talking with me without technical words and eliminating possible problems to make the necessary changes to have my Dodge truck running smoothly as usual.

Date of experience: August 31, 2025
Illinois
1 review
0 helpful votes
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Good service
September 10, 2025

I received a call, but was able to fix it myself. I would call again if I have a problem.

Date of experience: August 31, 2025
Connecticut
1 review
0 helpful votes
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Replace lower spray arm on dishwasher
September 10, 2025

Matthew found a video and it was a piece of cake! He was very helpful.

Date of experience: August 31, 2025
Rhode Island
1 review
0 helpful votes
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Dog ate dry pasta - great veterinarian
September 10, 2025

The doctor was very thorough. I feel very relieved and got advice on how to help my dog feel better.

Date of experience: August 31, 2025
Kentucky
1 review
0 helpful votes
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Quick response, took care of the problem
September 10, 2025

Sirius XM radio was not connecting to signal. Technician gave me some things to try and got it up and running in just a few minutes.

Date of experience: August 31, 2025
California
1 review
0 helpful votes
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Need guidance regarding a non-compete
September 10, 2025

I am in a situation where a non-compete agreement may or not impede me from working in the same field. JustAnswers attorney gave me guidance and suggestions regarding my next steps. While I need to seek additional legal help, he pointed me in the right direction. Great service!

Date of experience: August 30, 2025
GB
1 review
0 helpful votes
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Full of Beanz
September 10, 2025

Worries about our Olive headed lory Beanz led me to this site and I'm so happy they did! Dr Adrian was incredibly friendly and helpful, he put my mind at ease.

Date of experience: August 31, 2025
Florida
1 review
0 helpful votes
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A great way to make easy support
September 10, 2025

I would like to sincerely thank the online customer service representative who assisted me with my unemployment-related issue. Their support was prompt, professional, and incredibly helpful during a stressful time. They listened patiently, provided clear guidance, and ensured my concerns were fully addressed. I truly appreciate their dedication and kindness, which made a real difference in resolving my situation. Thank you for your excellent service!

Date of experience: August 31, 2025
Illinois
1 review
0 helpful votes
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Great
September 10, 2025

💯 for me it's helps a lot, because l was need assistance for my case

Date of experience: August 31, 2025
California
1 review
0 helpful votes
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Very punctual and attentive.
September 10, 2025

My experience was pleasant and comforting. I would recommend it to anyone with any visa concerns.

Date of experience: August 31, 2025
California
4 reviews
0 helpful votes
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Pretty Good!
September 10, 2025

I called and gave a myriad of symptoms and at the end of it. The vet suggested we take her to the veterinarian immediately and we did so happy we did. She had a slight fever and while they couldn't find anything, they told us what to be mindful of.

Date of experience: August 31, 2025
Canada
1 review
0 helpful votes
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Advice with Ida
September 10, 2025

I reached out to Just Answer, when I needed advice. Her answers were informative, prompt and helpful. They put me right at ease and took my worries away. She gave me resources and steps I should take. I would really recommend their staff and services.

Date of experience: August 30, 2025
South Carolina
1 review
0 helpful votes
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The technician was very patient with me n I was very happy because I am 75 years old n don't understand a lot thanks a lot fothe technician.

Date of experience: August 31, 2025
South Africa
1 review
0 helpful votes
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Mental health issues
September 10, 2025

The anonymity as mental health issues are not taken seriously. I am grateful that I could talk to a professional who treated me with respect and understanding. Help is a click away. The consultation fee is affordable.

Date of experience: August 31, 2025
Georgia
1 review
0 helpful votes
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Hope
September 10, 2025

She got right back with me, and told me I could try some things at home, thank u so much for that, because Yvette I took her to we asked if there was any home remedies we could try and she said no we would have to bring them all in I knew I could not do that so thanks a million we will very much try this thank you

Date of experience: August 31, 2025
Georgia
1 review
0 helpful votes
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Excellent service
September 10, 2025

I couldn't be more happy I was contacted promptly and quick and the state lawyer that connected with me was very knowledgeable very well versed with the issue that I had he explained every question thoroughly and very articulate he was very polite and patient also concerning the issue surrounding the death of my mother he was very respectful and also expressed his condolences to me I would definitely recommend this estate lawyer to other people

Date of experience: August 31, 2025
Michigan
1 review
0 helpful votes
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My Labrador Retriever swallowed a foam pack from my chicken. The doctor suggested use some hydrogen peroxide to see if he would vomit. We'll he didn't visit. But the foam packet passed through so I think he's fine now. But I'm still monitoring him.

Date of experience: August 30, 2025