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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Bart made the information very easy to understand. I believe that the car will be fix.
He was very clear in his answers. He really showed me he cared. He explained the details of the problem.
The mechanic supplied the exact information i was looking for. He listened to my understanding of the procedure and further commented on details identifying how the completed application would appear. Thanks
I felt like he was right next to me helping me, gave me all the oem diagrams which helped alot, and after a few trys, everything worked out
Just needed help getting to the right direction. They really helped me out
Knows what you mean to fix the problem. Told me exactly how to do the job right
Bart led me in the right direction and hopefully the problem will get resolved.
Have a way to go now but at least i have a direction now its not fixed yet
Once I properly described my problem, Kamil sent me a solution and it worked perfectly.
Following advice but no answer from seller yet. Nothing more to add
Answered my requests for verification letter so thank you very much
Dave was very helpful with my question. My issue was addressed promptly and in professional manner
Not given access to building permits and economic disclosure for the city
She was very kind and listened well. Helpful. Positive, supportive, informative.
On line vin searches were rejecting my vin - Steven confirmed my vin is correct and provided needed info of my vehicle.
Everyone was very helpful and friendly. They walked me through every step.
It was informative and informational. Thank you for your service and your Support
I spoke with Charles. He gave me lots of good information. It's too soon to tell whether my problem is solved, but at least I know where to start.
Good results w good advice; Rick was knowledgeable and helpful; my repair is done thanks to Rick. Great recommendation for future needs
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members