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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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My question was answered. They were very professional and seemed to know what to do.
Live chat was actually helpful and technician response was fairly quick. He also was helpful and knowledgeable.
Great great great great great great great great great great great great great great great great great great great great great great great
My beagle ate bites of a raw sweet potato this morning and I was worried it could be toxic for him. After consulting with the vet, I learned that it's only dangerous for dogs to eat regular potatoes raw, and that sweet potatoes are safe. What a huge relief. I am glad I didn't have to wait for my regular vet to return my call and instead was able to move on with my morning.
The gentleman who helped me was so kind and patient with me and his help was awesome.
He was patient, calm and helpful. Listened to me gripe. Offered suggestions. They didn't work at first but after I got off the phone, I tried it again for a longer period, and this time it worked.
This morning my dog ate half of a star fruit off the kitchen table while I was in the shower. After finding out star fruit was poisonous to dogs from Alexa, I started chatting with someone on JustAnswer and was put in contact with a Vet who suggested I induce vomiting by giving my dog hydrogen peroxide. He immediately started getting sick and was able to get it all out. He's doing just fine now, two hours later.
This guy really did a good job spelling out the steps to fix my problem. Thank you!
It turned out I was over my head, and needed parts, and someone who could install them. I Was given great assistance, and have no doubt that if it was something I cld have fixed, that my JustAnswer techy would have gotten me through it.
We timed out before finishing. I feel we were on the right track before we were cut off.
Chat with Andy was timely, prompt and fully answered my questions. I would recommend him to anyone. Regards, Brenda Ford.
The vet was exactly on track with my request, responded fast with clear instructions on what I needed to do to get my cat better. She even responded to several questions. I'm very pleased.
Ich war erstaunt wie eigentlich einfach und speditiv, ich auf meine offenen Fragen kompetente Antworten erhalten habe.
Bait and switch said $5 to ask a question so i clicked yes the immediately got a fraud alert they charged $5 then another $33 for membership which they say they will refund but the other $33 was for some lame answer to my question about hot water heater repair
Experience was great. Great understanding. They listen and pointed me in the direction I should go.
A lawyer confirmed what I found for self defense was correct.
I did not know my phone was off so both emails me and I wrote back. I did already understand process I just did not know if I had the correct forms or not. I did answer I text message and I am waiting and answer most likely tomorrow to tell me if I can go ahead and send in the two forms that I needed. The answers I got were very clear and very concise it's just a matter of if I had the correct forms
Thought i might be heading into a scam and they agreed and told me why.
This is not what I needed or wanted. I want to discontinue services if I'm signed up. I didn't k ow what I was signing up for. Rep said $5 and could be refunded then I was charged $45. Also held on for very very long time and I called Moen and got what I needed accomplished before I ever got a response.
Hello Charles,
We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645
I was still waiting to speak with a LIVE representative to get the error corrected, but I had to hang up because I was late for another appointment that I had to leave for. Consequently, I did not get my error resolved
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bob,
We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645