J&P CyclesReviews 24,317

Impressed with customer service & product is great

The seat I ordered arrived and looks great! The problem is that after installing and testing it out I found that it positioned me more forward than the stock seat. When I inquired about working out some kind of solution to the problem with a company representative I was told that because I had installed and ridden the bike that the seat was considered "used" and as per their policy it could not be returned. I told him that I understand the policy and was asking if we could work something out to our satisfaction. The answer was sorry no. My question is how am I supposed to know if a seat is going to work for me or not without trying it? I'm now stuck with a seat I can't use.

Really. Paid for 2 day shipping and item arrived on time. Pull the first mirror out and mounted on bike, grab the 2nd one and the bolt was missing were it was open and removed. Why would they shipped this open item out. Returning and done with them.

CHARGED US 2 TIMES AND WILL NOT REDUND HIGHLY DO NOT RECOMEND, SAID THERE WAS NOTHING THEY CAN DO, MADE ME WAIT ALL WEEKEND TOLD ME MULTIPLE TIMES MY MONEY WOULD BE REFUNED JUST TO TELL ME THEY CANT DO ANYTHING WHAT A JOKE

My husband ordered a shift extender to replace the one on my "new to me" bike so I could actually reach to shift. Ordered in plenty of time to receive before a bike event we were planning to attend. Received the package on a Friday (Memorial weekend), a week before the event. Unfortunately, only the packaging was in the box, missing the part! Hubby got right on the phone to them. Was asked for pictures of everything received, which he sent. He was told that they had to do an "investigation", which would take 24-48 hours, then the part would be sent out. Hubby called following Thursday (2 days before the planned event) to find out if the part had shipped yet. Nope. I got on the phone and after going around a bit in circles with the guy I asked to speak with a supervisor. I think he said his name was Quan. Quan was extremely apologetic, stated to me that while they have specific procedures in place to handle issues similar to ours, in our particular circumstance we never should have been made to wait till the investigation was completed, the part should have been sent immediately. I asked for and was granted overnight shipping on their dime. Quan warned that because of the late hour, it was possible that the carrier had already picked up for the day and they don't do weekend delivery, so it may be we still wouldn't get the part until Monday, but he was willing to try. Not only that, he issued a refund for the part. So in the end, we got the part free and free next day air shipping. He tried. Unfortunately it did turn out to be too late, and we finally received the part today (Monday). I see a lot of these negative reviews where people aren't going past the person who answered the phone. If you have an issue, don't take "no" for an answer. If your issue can't be resolved by the person who answers the phone, ask for a supervisor, be polite, explain your issue and how it affects you. Chances are you will be well taken care of like I was. My husband and I have both shopped Jp Cycles for years. This is the FIRST time there was a real issue. Once I ordered a helmet that was defective, but that return was seamless.

Carefully before ordering. You will not get 2 day shipping. Most likely week. Then they blame it on everyone else. Rookie parts people. Secretaries at best. Best ordering from e bay or Amazon. At least you will get it on time. Then J P. Will tell there is nothing they can do.

J&P Cycle has an extremely poor customer service! I'm still waiting for my backrest order even though is been two weeks and four days since my placing my order. I've spoken to atleast four different representatives and I'm still waiting. Now, J&P Cycle stopped to responding to my e-mails. VERY DISATISFIED CUSTOMER! I WILL NEVER PLACE ANOTHER ORDER WITH J&P CYCLE!

I answered an open box and for a Mustang wide tripper solo seat and passenger seat. They only sent the passenger one which wasn't even pictured. Waited for a hour on hold twice. And was told I was wrong. Morons on their best day.

First time customer, as I am new to motorcycles. Placed an order on Saturday, order came ups on Wed. Opened the box, one of the items box was all smashed, but the shipping box was ok so they purposely packed a smashed up box. Luckily the items inside were not damaged. The items I got were correct. After seeing other reviews guess I was lucky to get what I ordered so quickly. Pretty leary of this company now, based on how my items box came smashed and other terrible reviews. Think I'll shop elsewhere.

Unreal in to days market where companies are shipping with in 2 days that JP Cycles takes 10 days to just prosses the order never again will i buy from them

Very misleading practices. Listing items that 'ship' in 2-4 days but if you're lucky they MIGHT ship in a month, if at all, they just want your money. These guys USED to be great until the actual JP died, now they're just another awful place and thats sad.