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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,874
quality
23,586
This company responds to reviews on average within 5 days

Instant Feedback

73,166 reviews

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Arizona
1 review
0 helpful votes
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I'd wanted to get some luggage guards for my wife's Harley Deluxe. Tired since 2020 and even called Harley and was told that there's nothing that would fit. Just looking at J&P lately saw a pair that was made by Hog workz that they would fit. Ordered and they're on the bike. Fit perfectly and simple quick installation. Good quality and Great price

Date of experience: February 21, 2024
Connecticut
1 review
0 helpful votes
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Fantastic customer service
March 2, 2024

JPCycles has gone above and beyond to make sure I was taken care of during and after my order. Their customer service was great and attentive to my needs. Very refreshing dealing with a company who cares. I would highly recommend. My helmet is awesome!

Date of experience: February 21, 2024
Kimberly E. J&P Cycles Rep
over a year old

We do apologize you had an issue with the promo code. First, please make sure you are logged into your account. Guest accounts may not be eligible for promotional discounts. We offer many promo codes for new and existing customers. Unfortunately, some manufacturers do not allow us to extend a discount this is why we must say ***Exclusions do apply*** I have added a link below to our exclusions. Also, additional restrictions can apply depending on the promotion. Please reach out to us at [email protected], give us a call at 800-318-4823, or utilize our live [email protected] before placing the order and we will be glad to assist and confirm any exclusions or restrictions. Once again, we appreciate your feedback and we look forward to doing business with you in the future.
https://www.jpcycles.com/promotion-exclusions

California
4 reviews
0 helpful votes
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Always been good Service been using J and P for over 20 years all three of my bikes have J and P parts on them

Date of experience: February 21, 2024
Missouri
1 review
0 helpful votes
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Not just a bolt on needed some tweaking to make it work

Date of experience: February 21, 2024
Virginia
1 review
0 helpful votes
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Electra glide parts
February 21, 2024

Fast shipping parts received as described no issues whatsoever thanks

Date of experience: February 21, 2024
Minnesota
1 review
0 helpful votes
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Great Service
February 21, 2024

The helmet I received from JP Cycles came quickly and was in perfect condition! We look forward to buying more products from them in the future.

Date of experience: February 21, 2024
Texas
4 reviews
0 helpful votes
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Good Service
February 21, 2024

JP cycles is always my first stop for Harley parts. However, they like others don't always have what you need.

Date of experience: February 21, 2024
Maryland
1 review
0 helpful votes
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Painless Process
February 21, 2024

Quick & easy site navigation, products in stock. Had a number of choices but had what I wanted and needed for my bike.

Date of experience: February 21, 2024
Missouri
1 review
0 helpful votes
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All was good!
February 21, 2024

Support Service and speedy delivery, highly recommended!

Date of experience: February 21, 2024
Florida
1 review
0 helpful votes
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J&P Cycles
February 21, 2024

Had an excellent time dealing with J&P. My order arrived sooner than expected and in good condition.

Date of experience: February 20, 2024
Michigan
1 review
0 helpful votes
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Shipping disaster
February 22, 2024

Bought a battery and 2 spark plugs and a battery hold down.
Box was destroyed because of no packaging inside and battery was able to bounce around in box and damaged shipping box.plugs and Hold down fell out of box in transit…
Did not report to you because you would say rough shipping…ups would have said improper packaging
And both of your companies would have wasted my time…so I reordered from Dennis kirk

Date of experience: February 20, 2024
Kimberly E. J&P Cycles Rep
over a year old

We are sorry your experience was not up to standards Please know that we take feedback very seriously. We would have been more than happy to replace any damaged items. Always contact us when you have any issue. Please reach out to us at [email protected], give us a call at 800-318-4823, or utilize our live [email protected]

North Carolina
1 review
0 helpful votes
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Cheap and fast
February 21, 2024

Cheapest price for the item I bought. The Avon air grips were free shipping and also cheaper then the prices on the Avon website it's self.

Date of experience: February 20, 2024
Canada
1 review
0 helpful votes
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Yeee haaaw
February 20, 2024

Easy to order and professional support! I will buy more parts from you

Date of experience: February 20, 2024
Illinois
1 review
0 helpful votes
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Love j&p cycles
February 20, 2024

Easy to find parts or gear for your bike. Good prices and fast shipping!

Date of experience: February 20, 2024
Michigan
1 review
0 helpful votes
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Will continue to order from you
February 20, 2024

Fast response fast delivery. Prices are good and customer service is friendly and helpful

Date of experience: February 20, 2024
New Jersey
3 reviews
0 helpful votes
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Great
February 20, 2024

I have ordered many things from this company. Everything was exactly what it said it was. And fit!

Date of experience: February 20, 2024
North Carolina
1 review
0 helpful votes
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Buy from J&P is done without worry. Always great service and product satisfaction.

Date of experience: February 20, 2024
Arkansas
1 review
0 helpful votes
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New black jiffy stand matched up great
February 20, 2024

Order new black jiffy stand arrived in great time and good shape

Date of experience: February 20, 2024
Louisiana
1 review
0 helpful votes
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Fast and low cost shipping
February 20, 2024

I ordered an ignition switch for my Harley and it looks as good as original.

Date of experience: February 19, 2024
Arizona
1 review
0 helpful votes
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Zoomoff
February 20, 2024

I looked up what I was looking for, found it and ordered it, it's that easy, no problem. Item came in reasonable time and packed so no damage would destroy it, nice job, keep up the good work. I'll be ordering exhaust pipes soon just have to make up mind on which one.

Date of experience: February 19, 2024