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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,861
quality
23,454
This company responds to reviews on average within 5 days

Instant Feedback

72,794 reviews

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Alabama
1 review
0 helpful votes
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My second purchase of Arlen Ness bars
February 18, 2024

I bought these bars for a 2017 Ultra Limited. I love the bars; the look, the 3 way adjustable feature, the height, pull back and rise. A couple of things to note before you buy. If you want to push the bars forward and get a higher rise, the "connector or adjuster clamp" sits right in front of the pairing speaker mold. Depending on how far you push them forward, you will not be able to reattach the fairing. It will be blocked by the adjuster clamp. Also, when fishing the wires through the bars, there are two points with 90 degree changes. This causes the electronic connectors to catch and get stuck. If not careful, you can easily pull the wires loose from the connectors. Finally, you will probably see that 12' bars do not require extension cables. With the increased pull back on these bars, and the rise, the extensions were mandatory. I don't say all that in a negative way, just an FYI. The change in arm and hand position were just what I wanted. The hand grips sit just about at the center point of the speakers My shoulders and back are much more comfortable and the look of the bars are really nice.

Date of experience: February 17, 2024
Oregon
1 review
0 helpful votes
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Very pleased
February 18, 2024

I placed the order and received the product very quickly. Buying on line was very easy. Was very pleased with our purchase. The only issue my husband had was it came with absolutely no instructions. And he had a hard time finding anything on line. But he got it figured out and installed and is very pleased.

Date of experience: February 17, 2024
Colorado
1 review
0 helpful votes
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Order was delivered in a expected time
February 17, 2024

Jumped up and down upon arrival! Shook delivery driver's hand and tipped him over and over. Just kidding. Ordering was so easy and self explanatory you just couldn't get it wrong. Let's face it J&P Cycles is there for making sure we are back on the road in quick and safe manner.

Date of experience: February 17, 2024
Pennsylvania
1 review
0 helpful votes
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Got everthing i need, for my FXDC
February 17, 2024
Updated review

Can't go wrong with J&P, fast shipping a1 products

Date of experience: February 17, 2024

Nice n easy
December 4, 2023
Previous review

Nice n easy

Date of experience: December 4, 2023

Jp is the best
November 10, 2023
Previous review

Jp is the best

Date of experience: November 10, 2023
Canada
1 review
0 helpful votes
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Will provide me with a refund but I have to pay for shipping back from Canada which is about 1/2 the cost of the order. Can not afford to fix J &P Cycle mistakes. Their boots are sized wrong and jackets do not fit. Horrible experience. Letting all International people know not to shop here as a courtesy. I am stuck with $300 USA funds and $60 CA customs fees of junk.

Date of experience: February 17, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at [email protected], give us a call at 800-318-4823, or utilize our live [email protected] and reference this review. Please include further details regarding your shopping experience/issue

California
1 review
0 helpful votes
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Boots
February 20, 2024
Updated review

The boots were not a size 11 more like a 9 I sent them back

Date of experience: February 17, 2024

It looks good so far
February 2, 2024
Previous review

It looks good so far

Date of experience: February 2, 2024
Virginia
1 review
0 helpful votes
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Flat front fender
February 17, 2024

Super easy to get what I needed for a custom bike build. The description helped me make an informed decision. The part worked perfectly. J&P Cycles is my go to site for parts!

Date of experience: February 17, 2024
Mississippi
1 review
0 helpful votes
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Good product would buy again
February 17, 2024

Fast delivery nice product would buy again.Good value for the price

Date of experience: February 17, 2024
Georgia
1 review
0 helpful votes
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Seat is a quality product - metal frame instead of plastic with thick covering. The seat sits you low and back a couple of inches compared to stock. Lower back support is really good, seat feels very firm but not hard. As it breaks in, it should be even more comfortable. Looks good, too!

Date of experience: February 17, 2024
Oregon
1 review
0 helpful votes
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Parts
February 17, 2024
Updated review

Ordered parts all at the same time. All came separately days and some are week or two apart.

Date of experience: February 16, 2024

So far excellent
January 26, 2024
Previous review

So far excellent

Date of experience: January 25, 2024
Florida
1 review
0 helpful votes
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Great salesman
February 17, 2024

Needed tires and tubes for my bike salesman took extra time to research what was needed and had them sent directly to my house

Date of experience: February 16, 2024
Ohio
1 review
0 helpful votes
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Best deal and quality
February 16, 2024

Very smooth. Cheaper than anything else and equal quality.

Date of experience: February 16, 2024
California
1 review
0 helpful votes
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Peace of Mind
February 16, 2024

Had exactly what I was looking for at a fair price. Provides me with peace of mind regarding fuel when riding.

Date of experience: February 16, 2024
Louisiana
1 review
0 helpful votes
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Excellent
February 16, 2024

Very satisfying on customer service, employees or very knowledgeable and understanding in what you nand go out the way to help.

Date of experience: February 16, 2024
Massachusetts
1 review
0 helpful votes
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Bought a Harley exhaust
February 16, 2024

Bought and exhaust for my road glide came in within 2 weeks fits just fine 👌

Date of experience: February 16, 2024
Texas
3 reviews
0 helpful votes
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All good
February 16, 2024

Customer Service is great as always! Unfortunately, the helmet lining was too tight on my ears. There was no problem at all to return the order.

Date of experience: February 16, 2024
Hawaii
1 review
0 helpful votes
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J & P Cycles man!
February 16, 2024

Allow me to be blunt, J & P Cycles is my go to for motorcycle parts and accessories. Never had a problem, and I live in Hawaii! Quick and easy baby! Mahaaaaaaaaaaaaaaalo J & P!

Date of experience: February 16, 2024
North Carolina
1 review
0 helpful votes
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Great experience
February 16, 2024

I'm vary happy with the store and the employee's damn sure bust their asses on what you want and get it for you! They are a vary good and FRIENDLY CREW! THANKS SO MUCH J& P CYCLES.

Date of experience: February 16, 2024
Wisconsin
2 reviews
0 helpful votes
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This was fast and easy.
February 16, 2024

This was done online and it was easy. The product came in 3 days of when I ordered it.

Date of experience: February 16, 2024
Virginia
1 review
0 helpful votes
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Mirrors
February 16, 2024

Ordered as a gift for my husband and he loves them

Date of experience: February 16, 2024