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Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
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I made a purchase of a helmet in November for a Christmas present for my son. The gift was given to him December 24 2023.My son took it to the local store in Pigeon Forge and the helmet had the bag,the box and the online receipt. The return was refused because the purchase was over 90 days. The Mgr. Said the register was blocked from doing a return over 90 days. The helmet had not been wore because it was to small.I call in to the customer care line and as I am waiting for someone to answer the recording stated WE GIVE CASH REFUND ON EVERY PURCHASE! Just so you know that is untrue. We did not want money back only exchange for a helmet that fits.There was a helmet in the local store that fits but they REFUSE to do the exchange because the item was purchased on line.The instructions was to return it to the warehouse and the item would be reviewed and and at that time a credit would be given.There was no time frame given on when the credit would happen.That's crazy there was zero hesitation on taking the money so therefore there should be zero hesitation on issuing a credit.STAY AWAY BECAUSE THEY COULD CARE LESS.I have made several purchases from this company but this is the first time there has been a attempt to made a return and NEVER again will I make a purchase with them.
Zipper looks questionable hopefully it holds up. Sort of uneven hoping it still works when I pull it out for next trip!
The J&P team are awesome. I had to call a couple of times with a question and they took their time to answer my questions. Felt like I was talking to a friend. Parts were delivered on time
Great! No problem. Easy order. You know your getting the right part with J&P.
My parts arrived in a timely manner. Easy no long drawn out process.
Easy to find what I needed and got here quickly. Quicker than ordering at my local shop.
The parts said they would fit my bike, but they did not.
We apologize yout item did not fit properly. However, we always try to provide the best possible service to our customers and are always happy to try and locate the correct item. We’re sorry this has affected you. Please reach out to us at [email protected], give us a call at 800-318-4823, or utilize our live [email protected] One of our Rider Support Representatives would be happy to help you find the correct item.
I have a 1981 FLTC. I have bought many parts for it over the last couple months, and about half of the parts that jpcycles.com says will fit do not fit that model.
Found what I needed at an affordable price. Arrived in a timely manner.
So far,a very good experience. And your person who answered the phone was very helpful.
Everything came as ordered and fit perfectly. I am confident in the products.
Always great service and availability. Commander IIs are great tires!
Always great service. Good selection of items. Ship out fast.
Enjoy shopping for my specific bike. Shipping was good and my new seat was ready to be installed.
Product is high quality at a great price.good shipping cost t HAWAII and fast.Ihighly recommend J&P CYCLES AND THEIR products.
I call J&P Cycles because they are always quick to answer the phone. This experience was no different, the representative was quick to answer, very educated on my needs for part choices to ensure I made the right choices.
Price was right and like the quick ship hate to wait for parts
I was actually surprised there weren't more cup holders to choose from but after getting these I understand not needing more choices. I really think I'll enjoy these based on the short amount of time I've had with them
Received order in timely fashion. After installing, found out the amp didn't work (no power). Called J&P customer svc back and got a rep named Rey. He was excellent and is attempting to fix the issue. If I receive my replacement part and it works, I would change my rating for satisfaction.
Glad to hear Rey was able to assist you and resolve your issue. Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
Everything went smooth. The first delivery had an issue but 5 minutes on the phone with them it was resolved.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do offer a 90 day return policy. Once an item is outside of the 90 days returns are reviewed on a case by case basis. We do not advertise " We give cash refunds on every purchase." Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.