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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,878
quality
23,619
This company responds to reviews on average within 5 days

Instant Feedback

73,245 reviews

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
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Service
March 27, 2024

Could'nt be more pleased with the service on all me orders. My last order I received part the next day and the rest the day after that. Thank you

Date of experience: March 17, 2024
Texas
1 review
0 helpful votes
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Been good dealing with J&P for years. Easy to find what I need for my bikes & fair prices!

Date of experience: March 17, 2024
Alabama
1 review
0 helpful votes
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Great!
March 27, 2024

Product was as described and the price was acceptable.

Date of experience: March 17, 2024
Massachusetts
1 review
0 helpful votes
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Satisfied Customer
March 27, 2024

They provided fast delivery and the product was as described. Very satisfied with the overall experience and will be ordering from them again.

Date of experience: March 17, 2024
South Carolina
1 review
0 helpful votes
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Dimmer Switch
March 27, 2024

I ordered a Dimmer switch because the one on my bike had gone out, I ordered here first. It took a little longer to get here than anticipated, but customer services contacted me and asked if I wanted a refund for the poor experience, after I decided to just wait, I got the switch, before the week was out, overall very satisfied

Date of experience: March 17, 2024
Mississippi
1 review
0 helpful votes
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Grips
March 27, 2024

Great instructions and when followed, they fit perfectly

Date of experience: March 17, 2024
Florida
1 review
0 helpful votes
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My go to for parts
March 27, 2024

I needed a front tire for my Indian. I went to the J&P Cycle web site, looked up tire size, ordered it and in 3 days I had it.the tire was the exact one I ordered.

Date of experience: March 17, 2024
Hawaii
1 review
0 helpful votes
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Shipping
March 27, 2024

There was an issue with the delivery date, cause I just got the tires and it's 9 days past expected delivery date. But there was no changing on the tracker and nobody knew where these things were. Luckily jp cycles has an excellent customer service.

Date of experience: March 17, 2024
Montana
1 review
0 helpful votes
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Good stuff
March 27, 2024

Ordered a clutch cable, really easy Install, works like a champ!

Date of experience: March 17, 2024
Louisiana
1 review
0 helpful votes
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Yall fumbled the shipping
March 27, 2024

I ordered my bearings over night shipping... they showed up almost 2 weeks later

J&P Cycles attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 17, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We are sorry your experience was not up to standards Please know that we take feedback very seriously we will be contacting you shortly so we can work to resolve the issue.

Michigan
1 review
0 helpful votes
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Their selection of parts are enormous, if there are an out of stocks or issues. They relay that on the site or in person or on phone. Delivery is good, even when times where tough.

Date of experience: March 17, 2024
Wisconsin
1 review
0 helpful votes
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Tires for 2013 FLHX
March 27, 2024

Ordered for J&P many times in my motorcycle lifetime. Very fast shipping and always correct Everytime.

Date of experience: March 17, 2024
Florida
1 review
0 helpful votes
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Good
March 27, 2024

The air cleaner element was not the correct one, but it was returned with no problems.

Date of experience: March 17, 2024
Colorado
1 review
0 helpful votes
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Great bars at a very low cost.
March 27, 2024

Ordered low cost bars just to try them out and am pleasantly surprised by the quality.

Date of experience: March 17, 2024
Massachusetts
2 reviews
0 helpful votes
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Great service
March 27, 2024

Great selection good pricing! Fast shipping, website is great!

Date of experience: March 17, 2024
Michigan
1 review
0 helpful votes
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Purchased
March 27, 2024

Been doing business with you for years always been satisfied you have helped me build numerous projects

Date of experience: March 17, 2024
Iowa
1 review
0 helpful votes
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Overall site layout is friendly on computer and mobile. Parts are all reasonably priced for current market. Shipping of multiple items could do with some additional care when in regards to heavy and bulky items smashing smaller more delicate items when boxed together.

Date of experience: March 17, 2024
North Carolina
1 review
0 helpful votes
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Satisfactory experience for what I ordered with no complaints or issues.

Date of experience: March 17, 2024
Maine
1 review
0 helpful votes
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Awesome
March 27, 2024

Always very easy and the employees are very knowledgeable and help me every time!
Thank You

Date of experience: March 17, 2024
New York
2 reviews
0 helpful votes
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Good gloves
March 27, 2024
Updated review

Gloves were good I usually wear a medium that's what I bought first time were a bit to small gave them to girlfriend ordered a large fit just right

Date of experience: March 17, 2024

Good stuff good prices but from here
February 1, 2024
Previous review

Good gear at good reasonable prices will buy from again

Date of experience: February 1, 2024