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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,881
quality
23,642
This company responds to reviews on average within 5 days

Instant Feedback

73,317 reviews

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Massachusetts
1 review
0 helpful votes
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Satisfied Customer
March 28, 2024

Never had a bad experience buying from J&P. The products arrive quickly and are well packaged, and anytime I have contacted them the customer service is great.

Date of experience: March 18, 2024
Tennessee
1 review
0 helpful votes
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Trask vented crankcase cover
March 28, 2024

Easy ordering process. Fast shipping! Product arrived in a timely manner and was packed safely.

Date of experience: March 18, 2024
Illinois
1 review
0 helpful votes
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Great slip on
March 28, 2024

This is perfect.not too loud but still sounds great!

Date of experience: March 18, 2024
Texas
1 review
0 helpful votes
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Quick Service
March 28, 2024
Updated review

I purchased a Vance and Hines product and it was shipped quickly.

Date of experience: March 18, 2024

Quick and easy!
January 23, 2024
Previous review

Quick and easy!

Date of experience: January 23, 2024
Wisconsin
1 review
0 helpful votes
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Great customer service
March 28, 2024

I ordered accessory mounts for my handlebars. I had to return them because they just wouldn't work. From the time I sent them back, it was only bought three days and I was refunded.

Date of experience: March 18, 2024
Australia
1 review
0 helpful votes
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Fast Delivery
March 28, 2024

Fantastic customer experience including the chat line. The only thing I'm not convinced about is JP charging Australian GST (goods and service tax) from time of order to time of delivery in Australia was 5 days (unbelievable!)

Date of experience: March 18, 2024
Massachusetts
1 review
0 helpful votes
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Professional & efficient
March 28, 2024

Excellent... I had a quick question and they went above and beyond.

Date of experience: March 18, 2024
New York
1 review
0 helpful votes
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I made my first order from them almost a month back after some hiccups and miss communications that caused delays in receiving all of the products ordered. Their customer service reached out and made it right. Even with the delays. Their products still arrived well packaged, looked amazing and worked great. I gave them a second shot a few days ago and made my second order as I was looking for an alternative to my heavy leather jacket. They had a very had what I was looking for. I ordered an industry 21 armored hoodie. This time it arrived early and again well packaged. If your looking for a wide selection of well made products that work and look good. I recommend you give them a shot.

Date of experience: March 17, 2024
Kimberly E. — J&P Cycles Rep
over a year old

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.

Maryland
1 review
0 helpful votes
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Blem?
March 28, 2024

U guys said u had a crome battery cover for me, but it was a blem, when i got it it was dented, i guess that what u guys call dents, blems, it was no big deal for me a small rubber hammer and i was good to go, thanks for all your help

Date of experience: March 17, 2024
California
1 review
0 helpful votes
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Kenwood app
March 28, 2024

OK I had it installed amplifier and two speakers Kenwood sounds really loud on the freeway on my Harley. Thank you.

Date of experience: March 17, 2024
Florida
1 review
0 helpful votes
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Ordered a saddleman seat for my 2010 harley davidson wide glide. I love the new seat! Definitely a upgrade from the stock seat! Everything was done in a timely manner from the order being processed to it being shipped! I even got my new seat a day earlier than expected! 10/10 will definitely be doing more buisness.

Date of experience: March 17, 2024
Idaho
1 review
0 helpful votes
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Rear Tire
March 28, 2024

Quick easy fast went very simple with no problems thank you.

Date of experience: March 17, 2024
Alabama
1 review
0 helpful votes
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1984 Harley Davidson fxst
March 28, 2024

Hard to find parts were not so hard to find here. I'll definitely use J&P again.

Date of experience: March 17, 2024
Michigan
1 review
0 helpful votes
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Tires for Goldwing
March 28, 2024

Went to J&P cycle in Taylor Mich. To order some tires for my Goldwing 1800. The staff was great very friendly and knowledgeable. She ordered my tires and said she'd call when they showed up at the store.
She had called few days later and I brought my wheels up to the store and they mounted and balanced them really quick. I will get the next set of tires from J&P cycle.

Date of experience: March 17, 2024
California
1 review
0 helpful votes
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Amazing
March 28, 2024

Fast and easy to find parts once you input all your info for your bike.

Date of experience: March 17, 2024
South Carolina
1 review
0 helpful votes
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Excellent. Easy to go through catalog and choose the items you want to buy

Date of experience: March 17, 2024
South Carolina
1 review
0 helpful votes
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The best website to get parts!
March 28, 2024

We ordered a couple things for my husband's motorcycle, not only did they have fast delivery, but they also had the best prices compared to others. We will definitely be ordering from them again.

Date of experience: March 17, 2024
Indiana
2 reviews
0 helpful votes
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J&P cycles is awesome
March 27, 2024

J&P cycles is great decent prices for decent product delivery was on time

Date of experience: March 17, 2024
Texas
1 review
0 helpful votes
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Great
March 27, 2024

Easy to order and fast on delivery and easy to work with.

Date of experience: March 17, 2024
Indiana
1 review
0 helpful votes
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Excellent service!
March 27, 2024

Received the helmet in 2 days Excellent!
Had to return the first one, it was tight but returned no problem 😊

Date of experience: March 17, 2024