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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,838
quality
23,322
This company responds to reviews on average within 5 days

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72,452 reviews

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1 review
0 helpful votes
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Parts fit decent.
April 1, 2026

Right out of the box I noticed a good amount of scratches on the new fender struts. There was a few spots on the edges that had some rough spots which will require to be sanded down in order to not damage the paint on the bike. If it wasn't for the scratches I'd give it a hire review

Date of experience: March 22, 2026
Texas
1 review
0 helpful votes
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Everything I expected
April 1, 2026

My BR1800 tactical bag was exactly as I expected. Large amount of space, multiple pockets to organize smaller items and it fits perfectly on my Street Bob.

Date of experience: March 22, 2026
1 review
0 helpful votes
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Great experience
April 1, 2026

My Parts actually did not fit, but it was not the fault of JP cycles when I called in. They were super helpful with getting my parts returned. This is a good company to do business with thanks.

Date of experience: March 22, 2026
1 review
0 helpful votes
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Complete Satisfaction
April 1, 2026
Updated review

I originally order the part from another company which would have saved me over $100. It took almost a week before they finally reached out and said they couldn't fulfill the order. To say I was quite upset about that. I then immediately made the order through J&P and received it the very next day. I won't lie, it was definitely a little more expensive, but like they say, you get what you pay for.

Date of experience: March 22, 2026

Quick and affordable
September 10, 2025
Previous review

Quick and affordable

Date of experience: August 31, 2025
California
1 review
0 helpful votes
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Ultra limited fender skirt
April 1, 2026
Updated review

Found what I was looking for quickly online, the catalogue (inventory) is very extensive and easy to scroll through to find what you need.

Date of experience: March 21, 2026

Always seems to have what I need
March 20, 2026
Previous review

Always seems to have what I need

Date of experience: March 10, 2026
Florida
1 review
0 helpful votes
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Always Dependable…
April 1, 2026

Ordering from J&P Cycles has been straight forward, their website easy to navigate and search products that fit my specific bike. My order was processed and shipped quickly and on time.

Date of experience: March 21, 2026
1 review
0 helpful votes
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Shipping was very slow
March 31, 2026

I was told my order would arrive on a certain day and it was a week later it arrived! Maybe it was FedEx IDK, it did arrive and I installed it and all is good now!

Date of experience: March 21, 2026
1 review
0 helpful votes
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FAST
March 31, 2026

Ordered oil change kit from J&P after ordering oil change tools from Amazon.
J&P got it here a day and a half before Amazon. Thanks for the great Service J&P!

Date of experience: March 21, 2026
New Hampshire
1 review
0 helpful votes
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No hiccups
March 31, 2026

Item arrived in perfect condition. Updates were timely. Thanks again!

Date of experience: March 21, 2026
1 review
0 helpful votes
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Awesome company
March 31, 2026
Updated review

1st class operation, hands down with the staff and products.

Date of experience: March 21, 2026

Good quality
March 17, 2026
Previous review

Good quality

Date of experience: March 6, 2026
Washington
1 review
0 helpful votes
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Fast Delivery, Great Price & Quality
March 31, 2026
Updated review

I ordered new primary cover gaskets, an Oxford analog clock and a pair of Airfoil over-glasses goggles.

Haven't used the gasket yet, but the clock looks great on my bike, is easy to read and keeps perfect time.

The goggles fit comfortably over my hard plastic frame polycarbonate glasses.

Very pleased with J&P!

Date of experience: March 21, 2026

Not as easy to do on a phone as on a desktop
March 20, 2026
Previous review

Not as easy to do on a phone as on a desktop

Date of experience: March 9, 2026
California
1 review
0 helpful votes
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I am a bit shell-shocked on the price of products for Harley-Davidson. It has been a long time since I have purchased any parts. Of well can't do anything about it!

Date of experience: March 21, 2026
1 review
0 helpful votes
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Awesome Helmet
March 31, 2026

This is by far is the most comfortable best helmet I've ever had. I'm a big fan of the push-up face shield rather than the whole modular. Highly recommend.

Date of experience: March 21, 2026
1 review
0 helpful votes
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The new Memphis Shades windshield from J&P Cycles arrived quickly and in perfect condition. It fit exactly right, form fit and function matched or exceeded the OEM windshield. The design was improved with milled mounting holes and nylon grommet inserts to lessen stress fractures.

Date of experience: March 21, 2026
1 review
0 helpful votes
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Wrong parts
March 31, 2026

Wrong parts. The flat covers are for a touring turn signal. They are much bigger. Not worth the hassle of returning them. I'll just eat it like I always do.

Date of experience: March 21, 2026
1 review
0 helpful votes
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Quality product
March 31, 2026

Ordered a barnett clutch cable for my indian scout an couldn't be happier with the process, my Ordered got delivered earlier than what was expected

Date of experience: March 21, 2026
Canada
1 review
0 helpful votes
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Received sliders, right one had bad bushings this was a mistake from the factory, took two days and 3 hours of shatting with customer service technician that seems to never understand even with pictures and explainations that the problem was the bad bushings and not the fitting of the seals and year of the fitment to finally get the boss of customer service that understood right aways the problem andtold me that he will sent me new sliders ( have not been send yet). So you need to improve the technical skills of your tech.

Date of experience: March 21, 2026
1 review
0 helpful votes
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Great except no shipping updates.
March 31, 2026

The entire shopping experience and product quality are amazing, the shipping communication sucks! I received a notification that my order arrived at the shipper and that's where it stayed until it was delivered the day after it was estimated. No updates along the way and the AI generated help desk had no information. Thank God J&P Cycles are trustworthy.

Date of experience: March 21, 2026
1 review
0 helpful votes
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Problems
March 31, 2026

So the first time my order went to the other side of town by mistake I emailed customer service told them I didn't receive the order and was told I was a liar that I did get it but they'll send another one anyhow so they sent another order to the same wrong address this time I called customer service so they sent a third package fortunately I received that one I'm sure someone enjoyed selling the 300$ worth of headlights they received and I certainly learned to order my parts somewhere else so it all worked out.

Date of experience: March 21, 2026
1 review
0 helpful votes
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Exactly what I needed!
March 31, 2026

I needed a replacement tail light and cleaning supplies for my Harley Davidson and they had exactly what I needed!

Date of experience: March 20, 2026