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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,882
quality
23,702
This company responds to reviews on average within 5 days

Instant Feedback

73,577 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Easy to order
April 9, 2024

It was easy to order. I received my order very fast. It is good quality.

Date of experience: March 30, 2024
North Carolina
3 reviews
0 helpful votes
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Nice part
April 9, 2024

Everything was great, shipping sucked! They need to get their crap together!

Date of experience: March 30, 2024
Wisconsin
1 review
0 helpful votes
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Exactly what I needed
April 9, 2024

I needed these brackets for my sissy bar…for whatever reason the brackets that came w the bar did not fit (purchased through different website) …. The measurements on this website were actually accurate and I was finally ableTo fit the brackets.

Date of experience: March 30, 2024
Texas
1 review
0 helpful votes
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Parts
April 9, 2024

Fast and easy finding the parts that I needed to repair my harley

Date of experience: March 30, 2024
Georgia
1 review
0 helpful votes
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Great service
April 9, 2024

Selection was simple and easy to use website. Shipping speed was sooner than projected.

Date of experience: March 30, 2024
Georgia
2 reviews
0 helpful votes
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End of an arduous search
April 9, 2024

I knew what helmet I wanted. But as I started my search at my usual retailer, I found out that the distributor was no longer providing the brand to the North American market. Some sellers still had limited sizes and colors in stock. I found a color I could live with in my size at J&P. This newest version was significantly nicer than my ten year old copy. And not much more costly at a closeout price. Score!

Date of experience: March 30, 2024
Oklahoma
1 review
0 helpful votes
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J&P
April 9, 2024

I recently started using J &P and it's been a breeze fmso far,with fast shipping. The only thing negative I could say is they don't have enough harley vrod part options

Date of experience: March 30, 2024
Florida
1 review
0 helpful votes
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Shifter Peg disaster
April 9, 2024

My peg fell off (I don't know why) and had a heck of a time getting home. Nice to find one so quick. The one I bought from JP looks a lot better on my old bike. Good job JP stocking parts like this.

Date of experience: March 30, 2024
California
2 reviews
0 helpful votes
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Fast and reliable..
April 9, 2024

Great Helmet and a great price! Love it! The helmets fits perfect and I got the last in this size and it was a great choice and color, I will buy more motorcycle stuff in the future from JP cycles..

Date of experience: March 30, 2024
New York
1 review
0 helpful votes
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When I placed my order, each item was listed as shipping within 24 hours. That was one of the deciding factors on choosing to shop at j&p. Part of the order shipped in a timely manner, the rest took over a week from the order date.
When I inquired about the order I was first told by a resident customer service associate that the items were preparing to ship. When I inquired again, two days after that, I was told the items needed to be sourced from a different supplier. I tried to cancel the order but was told it was unable to be canceled and that I had to wait to get the order, whenever it might show up. As an apology, I was supposedly given store credit but the only record of that is in the chat transcript as I was informed it won't show up in my account. I have no faith that it will be there should I choose to order again. Nothing about this experience inspires confidence for future orders going well.

Date of experience: March 30, 2024
Kimberly E. J&P Cycles Rep
over a year old

We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at [email protected], give us a call at 800-318-4823, or utilize our live [email protected] and reference this review. Please include further details regarding your shopping experience/issue

Texas
1 review
0 helpful votes
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Speedy delivery
April 9, 2024

Ordered my product and received it the very next day.

Date of experience: March 30, 2024
Kentucky
1 review
0 helpful votes
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Parts
April 9, 2024

Everything came fast but don't get the hog workz billet roadglide windscreen trim absolutely horrible paper thin and doesn't Lin up at all
Obviously that's not any fault of JP cycle have no complaints on them

Date of experience: March 30, 2024
Nevada
1 review
0 helpful votes
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Easy online ordering. The website gives detailed pictures and descriptions of items

Date of experience: March 30, 2024

Love the fast shipping and turnaround
October 12, 2023
Previous review

Love the fast shipping and turnaround

Date of experience: October 11, 2023
Illinois
1 review
0 helpful votes
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Great service
April 9, 2024

Order came very fast great product. Will definitely do business again

Date of experience: March 30, 2024
Azerbaijan
2 reviews
0 helpful votes
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Revzilla and JPcycles is top!
April 9, 2024

Always have positive experience from your market.All in top! Thanks!

Date of experience: March 30, 2024
Arizona
1 review
0 helpful votes
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Great shop for ordering Harley parts. If you own a Harley you know you will need parts. J&P is my go to place.

Date of experience: March 29, 2024
Oregon
1 review
0 helpful votes
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Wrong items sent. Happens often
April 9, 2024
Updated review

I received the wrong items again. Before I just bought the right stuff and didn't worry about a reimbursement. I will this time though.

Date of experience: March 29, 2024

Good stuff
January 20, 2024
Previous review

Good stuff

Date of experience: January 20, 2024
North Carolina
1 review
0 helpful votes
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Shiny chrome
April 9, 2024

Easy to order, fast shipping, arrived fast. Correct part for a Heritage.

Date of experience: March 29, 2024
Arizona
1 review
0 helpful votes
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HD brake rotors
April 9, 2024

Fit and work perfectly. Arrived in timely manner. They look like the open rotors the bike came with.

Date of experience: March 29, 2024
California
1 review
0 helpful votes
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Great
April 9, 2024

Would have been five stars. Tired are great just didn't like the blue coat that came on the white walls. Other than that it was great

Date of experience: March 29, 2024