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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,880
quality
23,662
This company responds to reviews on average within 5 days

Instant Feedback

73,418 reviews

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Indiana
1 review
0 helpful votes
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Awesome
April 10, 2024

A great big awesome it was great everything was good products are good fast shipping

Date of experience: March 31, 2024
South Carolina
1 review
0 helpful votes
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Lots of great name brand products for my bike shipping was fast and on time

Date of experience: March 31, 2024
Idaho
1 review
0 helpful votes
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Easy, awesome. I would like a discount for future purchases, like mounting necessary for the fairing I bought.

Date of experience: March 30, 2024
Canada
1 review
0 helpful votes
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My go to when i need products
April 10, 2024

I have bought a lot of product from JP over the last three years or so, always happy, how ever no stickers came with this order

Date of experience: March 30, 2024
Washington
1 review
0 helpful votes
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Lost feight
April 10, 2024

My order was delayed over a week stuck at one location. Spoke with customer service and considered the package lost. Canceled original order and reordered the parts.Next day after reordering the first order shows up one week and four days from original order date. I notified J& P and was told to keep the second order too. Your customers service is one of the best that i have worked with

Date of experience: March 30, 2024
Kimberly E. J&P Cycles Rep
over a year old

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.

Washington
1 review
0 helpful votes
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New tires
April 10, 2024

Order new tires from JP Cycle. Their prices were very nice to the pocketbook.

Date of experience: March 30, 2024
Missouri
1 review
0 helpful votes
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Black caps for engine bolts
April 10, 2024

Great place for extras. Quick fulfillment. Maybe I didn't read the description through but thought they were metal. Easy to install and clean up looks of engine.

Date of experience: March 30, 2024
Washington
1 review
0 helpful votes
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Good sound
April 10, 2024

Very easy to install and the sounds is much better. Night and day difference from stock

Date of experience: March 30, 2024
California
1 review
0 helpful votes
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Easy
April 10, 2024

J&P makes working on your bike and getting the right stuff you need easy.

Date of experience: March 30, 2024
Ohio
1 review
0 helpful votes
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Great prices
April 10, 2024

Good deals on the stuff I need. They have plenty of items in stock where other sites don't.

Date of experience: March 30, 2024
California
1 review
0 helpful votes
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Face Shield..
April 9, 2024

The shield is close to one's face, Dark and nice optics, you'd need to rethink the way you put On and takeoff your 3/4 helmet, their is wind noise at 45 mph an Up, it may affect your eyes with dust debris (from the slight opening between shield and helmet). Because of that, it didn't fog. As most things, their's + & - to it all. You'll make that decision.

Date of experience: March 30, 2024
Germany
1 review
0 helpful votes
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Solid service every time
April 9, 2024

Always a great experience. Quick shipment and follow up!

Date of experience: March 30, 2024
California
1 review
0 helpful votes
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Definitely a great upgrade was very easy to install and will save time changing the break pads.only issue I had was bleeding, they wouldn't hold pressure I would have to pump them a few times to get them to fully work when riding. Finally got them to hold pressure but now they are stiff and lock up when pressed to hard.

Date of experience: March 30, 2024
South Carolina
1 review
0 helpful votes
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Great service, I'll be back
April 9, 2024

Easy web site to navigate. Love to shop by model, etc. Will get my repeat business.

Date of experience: March 30, 2024
Illinois
1 review
0 helpful votes
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Easy to order
April 9, 2024

It was easy to order. I received my order very fast. It is good quality.

Date of experience: March 30, 2024
North Carolina
3 reviews
0 helpful votes
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Nice part
April 9, 2024

Everything was great, shipping sucked! They need to get their crap together!

Date of experience: March 30, 2024
Wisconsin
1 review
0 helpful votes
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Exactly what I needed
April 9, 2024

I needed these brackets for my sissy bar…for whatever reason the brackets that came w the bar did not fit (purchased through different website) …. The measurements on this website were actually accurate and I was finally ableTo fit the brackets.

Date of experience: March 30, 2024
Texas
1 review
0 helpful votes
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Parts
April 9, 2024

Fast and easy finding the parts that I needed to repair my harley

Date of experience: March 30, 2024
Georgia
1 review
0 helpful votes
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Great service
April 9, 2024

Selection was simple and easy to use website. Shipping speed was sooner than projected.

Date of experience: March 30, 2024
Georgia
2 reviews
0 helpful votes
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End of an arduous search
April 9, 2024

I knew what helmet I wanted. But as I started my search at my usual retailer, I found out that the distributor was no longer providing the brand to the North American market. Some sellers still had limited sizes and colors in stock. I found a color I could live with in my size at J&P. This newest version was significantly nicer than my ten year old copy. And not much more costly at a closeout price. Score!

Date of experience: March 30, 2024