On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I ordered a tire on a friday afternoon in the hopes i would receive it by tuesday but i had to do an online chat on tuesday to see that it had just shipped so on the following thursday almost a week after i placed my order i got my tire. So this purchase i am highly disappointed in the time it took to process.
Was supposed to be next day shipping. Didnt ship for a week after was very upset. Even called j and p customer service. She even told me it should have shipped next business day. Love the tire but not happy woth shipping time...
Seems to always have the parts I need for my 1980 harley...so hard to find places that deal with old bikes!
J&P has a great selection of products for my vintage Sportsters and their customer service is the best. No problems returning orders and quick shipping.
Excellent website and selection of products.
Fit nicely in the bags of my 2019 Road Glide. They don't fit tight which allow room to pack a few things I want to leave in the bike around & under them.
Quick, easy and convenient. Fast delivery and in time when scheduled.
The purchase was handled professionally. I had a special shipping need and it was delivered quickly without any issues.
Overall, it was good, only thing that I downrate it on is you taking two weeks after purchase to cancel one item on my order. Know your inventory
Nice and easy! The service was good, the product was good
I have been ordering motorcycle stuff from you guys for years
All smooth. Easy website and tracking. All items arrived as ordered.
Product is overrated. There are discolorations in the paint used on the risers and they do not cover the handlebar tension area the same as stock. I'm keeping the risers but not overall satisfied with the product. I expected more.
Very knowledgeable staff and always has the right part and doesn't just ship you the wrong part like tc bros. And most times the orders come in within a few days
Thank you for providing great service. I look forward to relying on the battery tender keeping my mower ready at all times.
I've bought several items over the years. Quick and secure packaging and great customer service. Quick responses on returns also.
I bought an open box item with no damage! Said it may have been installed or possibly scratched and looked to be in excellent condition. Quick shipping and excellent packaging protection
Easy click, pay, open package. Can't get any easier. Returns are easy.
Very fast shipping.
Was well packaged for such a big item.
Fit perfectly.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at [email protected], give us a call at 800-318-4823, or utilize our live [email protected] and reference this review. Please include further details regarding your shopping experience/issue