Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of J&P Cycles

J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
How would you rate J&P Cycles?
grey stargrey stargrey stargrey stargrey star

J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,894
quality
23,802
This company responds to reviews on average within 5 days

Instant Feedback

73,845 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Barbara Y.
Unfollow Barbara Y.
Share Review
Report Review

Wow
April 21, 2024
Updated review

The product, packaging, and delivery was commendable.

Date of experience: April 10, 2024

Excellent, painless, swift transaction
February 4, 2024
Previous review

Excellent, painless, swift transaction

Date of experience: February 3, 2024
Washington
2 reviews
0 helpful votes
Follow Jason U.
Unfollow Jason U.
Share Review
Report Review

Wrong part
April 21, 2024

It was the wrong part so I sent it back and ordered the right part on 04/07/2024 so hopefully it gets shipped soon. Thank you

Date of experience: April 10, 2024
Kimberly E. J&P Cycles Rep
over a year old

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.

Arizona
3 reviews
0 helpful votes
Follow Ronald Z.
Unfollow Ronald Z.
Share Review
Report Review

Backrest Passenger Pad
April 21, 2024

Very smooth and easy ordering. Was looking for a small backrest pad to just cover the mounting plate.
It also came with a chromed attachment plate for securing it to the sissy bar posts instead. A good deal for the price.

Date of experience: April 10, 2024
Texas
1 review
0 helpful votes
Follow Joe E.
Unfollow Joe E.
Share Review
Report Review

Easy Peazy
April 21, 2024

Very easy transaction and product looks good, just as described.

Date of experience: April 10, 2024
Virginia
1 review
0 helpful votes
Follow Doug Z.
Unfollow Doug Z.
Share Review
Report Review

Forget two day shipping
April 21, 2024

I had two separate orders on the same day (Sunday). The second order on Sunday still wasn't processed on Wednesday of the week. Two different calls on two different days about this order. The first call the representative gave me an account credit. The second call on Wednesday I was reminded of this. My reason for calling was it still wasn't processed! I got upset with this fact! If memory serves me correctly I asked it was possible to have the order expedited to get it processed and shipped. I was told that was not possible. The warehouse it was coming from was from Vegas. I had a prior order from here and had the same issue.
If this was my company/warehouse I'd begin to see why! The other is the two day shipping. It shouldn't matter where the warehouse. We the customers believe that you as a company would stand behind what you advertise! In the meantime I've begun looking for another company to order from! I also hope that they have no connections with J&P!

Date of experience: April 10, 2024
Kimberly E. J&P Cycles Rep
over a year old

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.

Mississippi
2 reviews
1 helpful vote
Follow Otis K.
Unfollow Otis K.
Share Review
Report Review

New Petcock
April 21, 2024

I ordered this petcock for my 2001 Indian Scout. Price was decent and the product was good quality. I have not put it on as of yet because I need to rebuild my carb! So far so good!

Date of experience: April 10, 2024
Wisconsin
2 reviews
0 helpful votes
Follow MARK T.
Unfollow MARK T.
Share Review
Report Review

Packing
April 21, 2024
Updated review

Paid additional 2nd day shipping only to find out I'd have to wait as long as 5-7 days to ship before waiting another 2 days. Not a big deal but would have saved the additional cost knowing it would take that long.
Packaging just crying out for being damaged. Hardly any packing to cushion the items in a box with so much room inside.

Date of experience: April 10, 2024

Quick and easy hoping this turns up quickly
April 9, 2024
Previous review

Quick and easy hoping this turns up quickly.

Date of experience: March 30, 2024
West Virginia
1 review
0 helpful votes
Follow Cherie A.
Unfollow Cherie A.
Share Review
Report Review

Thanks for your products because they are of very good quality.
My products always arrive on time!?

Date of experience: April 10, 2024
Canada
1 review
0 helpful votes
Follow Sharon J.
Unfollow Sharon J.
Share Review
Report Review

Canadian
April 21, 2024

Received my new helmet yesterday, & I love it. I got a scorpion (skulls) in a full face, first one ever. I've always wore a modular, so I was kind of effie on a full face. But love it, The fit was perfect.

Date of experience: April 10, 2024
Georgia
1 review
0 helpful votes
Follow Christopher D.
Unfollow Christopher D.
Share Review
Report Review

Promt
April 21, 2024

I order a lot of parts through here, they have always done right by me

Date of experience: April 10, 2024
Ohio
1 review
0 helpful votes
Follow Adrian B.
Unfollow Adrian B.
Share Review
Report Review

Good service quick delivery
April 21, 2024

Fast service quick delivery delivery expect to get parts as quick as I came to my house

Date of experience: April 10, 2024
Texas
2 reviews
0 helpful votes
Follow Patricia Z.
Unfollow Patricia Z.
Share Review
Report Review

They had the part I needed for my 2002 Harley. It came quickly and didn't cost me an arm or a leg.

Date of experience: April 10, 2024
New York
1 review
0 helpful votes
Follow James S.
Unfollow James S.
Share Review
Report Review

Quickly resolved my issue
April 21, 2024

Issue with tracking #'s made it seem I was missing an item, they quickly corrected and got my order sent the next day

Date of experience: April 10, 2024
New Hampshire
1 review
0 helpful votes
Follow Nicholas E.
Unfollow Nicholas E.
Share Review
Report Review

Great customer service.
April 21, 2024

Shipping was far less than mediocre. UPS allowed for my package to be signed for by someone else.

Date of experience: April 10, 2024
California
1 review
0 helpful votes
Follow Jerome X.
Unfollow Jerome X.
Share Review
Report Review

Customers always right
April 20, 2024
Updated review

Shopping online looking for an upper chrome belt guard for my 09 Harley Rocker C, I came across (order) # ******* it stated WOULD NOT FIT I knew it would from all the research I've done. I received it today and installed it immediately. Love the final touch. 👍🏼

Date of experience: April 10, 2024
Kimberly E. J&P Cycles Rep
over a year old

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.


Great products, prices and shipping services
April 12, 2024
Previous review

Great products, prices and shipping services.

Date of experience: April 2, 2024
Washington
1 review
0 helpful votes
Follow Curtis Q.
Unfollow Curtis Q.
Share Review
Report Review

First purchase
April 20, 2024

Smooth, quick delivery and product was exactly what I expected

Date of experience: April 10, 2024
Florida
1 review
0 helpful votes
Follow Peter L.
Unfollow Peter L.
Share Review
Report Review

The equipment I ordered was to be guaranteed fitment for my motorcycle. I believe that to be a subjective statement as it required field modification to appropriately fit my bike. It was close, just not that close.

Date of experience: April 10, 2024
Colorado
1 review
0 helpful votes
Follow Wesley A.
Unfollow Wesley A.
Share Review
Report Review

Perfect experience.
April 20, 2024

Always smooth and easy. Previous customer and will be back again.

Date of experience: April 10, 2024
Arizona
1 review
0 helpful votes
Follow James C.
Unfollow James C.
Share Review
Report Review

Always Great Service
April 20, 2024

Jo cycles has the best prices and fastest shipping. Been a customer for many years.

Date of experience: April 10, 2024
Washington
1 review
0 helpful votes
Follow Josh E.
Unfollow Josh E.
Share Review
Report Review

Nice and easy shopping
April 20, 2024

I will do it again no problems ordering I have to c if it fits

Date of experience: April 10, 2024