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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,891
quality
23,796
This company responds to reviews on average within 5 days

Instant Feedback

73,847 reviews

We monitor reviews for authenticity

Mississippi
2 reviews
0 helpful votes
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Online order
April 20, 2024

Easy to use.fast checkout setup and fast delivery.

Date of experience: April 10, 2024
New York
1 review
0 helpful votes
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Air filter 2018 Indian.
April 20, 2024
Updated review

I had to drill out one hole to make all the screws holes line up.

Date of experience: April 10, 2024
Kimberly E. — J&P Cycles Rep
over a year old

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.


I don't like on line shopping
April 9, 2024
Previous review

I don't like on line shopping.

Date of experience: March 30, 2024
Florida
1 review
0 helpful votes
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Stopped in while in Daytona.
April 20, 2024

Knowledgeable staff, great price, fast, free shipping, thanks!

Date of experience: April 10, 2024
Connecticut
2 reviews
0 helpful votes
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Able to find what I need
April 20, 2024

Able to find what I need, check for fitment quickly

Date of experience: April 10, 2024
California
2 reviews
0 helpful votes
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2023 Road Glide ST
April 20, 2024

A++++++++++++++++++++++++++++++++++++
Thanks!
Mike.

Date of experience: April 10, 2024
Arizona
1 review
0 helpful votes
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Great customer service.
April 20, 2024

I enjoy shopping in store at my J@P Cycles store. Employees are always helpfull and friendly. They will go out of thier way to look up answers to questions you have if they are not sure of the info. The place is always clean and organized.

Date of experience: April 10, 2024
Tennessee
1 review
0 helpful votes
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Wiring
April 20, 2024

Great customer service. Parts were exactly what I needed and received in just a few days. I shop with them all the time and plan to continue

Date of experience: April 10, 2024
Colorado
1 review
0 helpful votes
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Service
April 20, 2024

Fast and reasonable delivery and great service. Quality products

Date of experience: April 10, 2024
Florida
2 reviews
0 helpful votes
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Fast Delivery
April 20, 2024

Wasn't available in the store, but in stock online!

It came faster than expected. Exactly what we needed.

Date of experience: April 10, 2024
Oklahoma
4 reviews
0 helpful votes
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Great site for touring bike needs
April 20, 2024
Updated review

Easy to find what you need. I was able to do a search and find the item I was looking for.

Date of experience: April 10, 2024

Great for HD Touring Bikes
December 12, 2023
Previous review

Great site, easy to find what you need. They have a wide variety of products and it easy easy to navigate.

Date of experience: December 12, 2023
Illinois
1 review
0 helpful votes
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Easy
April 20, 2024

Easy shopping Never had any problems products are always as described

Date of experience: April 10, 2024
North Carolina
1 review
0 helpful votes
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Super quick delivery!
April 20, 2024

My tire has shipped and already been delivered by UPS before I even got a shipment confirmation email from JP.

Date of experience: April 10, 2024
Texas
1 review
0 helpful votes
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Quality part delivered on time
April 20, 2024

Easily found exactly what I needed at a fair price

Date of experience: April 10, 2024
Utah
1 review
0 helpful votes
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Great purchase
April 20, 2024

Great purchase. A little slow on shipping otherwise would score all 5 stars

Date of experience: April 10, 2024
New Mexico
1 review
0 helpful votes
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So far so good. Please enter at least 50 characters

Date of experience: April 10, 2024
California
1 review
0 helpful votes
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Cobra chrome tires for Bagger
April 20, 2024

Easy to navigate the site and find exactly what I needed.

Date of experience: April 10, 2024
Missouri
2 reviews
0 helpful votes
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Web site is easy to navigate
April 20, 2024

Great- I only needed one word to describe my experience

Date of experience: April 10, 2024
Florida
1 review
0 helpful votes
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Tire/ tube/ flap purchase
April 20, 2024

Received the tire in a couple days, took 10 days to receive the tube and flap. Began to wonder if something happened to the order or shipping.

Date of experience: April 10, 2024
Alabama
1 review
0 helpful votes
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Tools
April 20, 2024

It seem like it took forever for it to get mailed but besides that everything was good

Date of experience: April 10, 2024
New York
1 review
0 helpful votes
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Poorly Packaged, missing parts
April 20, 2024

Highway bar was poorly shipped.
Box was so poorly closed that it was half open, and hardware was loosely thrown in, washers, bolts and clamp was missing, only 2 bolts arrived with the bar. After reading other reviews about the same thing, they must outsource the shipping. Because whoever wrapped the items, really didn't care. I returned the entire order. Ordered from another site, and everything was perfectly packaged.

Date of experience: April 10, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at [email protected], give us a call at 800-318-4823, or utilize our live [email protected] and reference this review. Please include further details regarding your shopping experience/issue