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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,917
quality
24,009
This company responds to reviews on average within 4 days

Instant Feedback

74,503 reviews

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Rhode Island
1 review
0 helpful votes
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Great
April 29, 2024

Never had any issues with ordering parts
I find it easy to look up what I need

Date of experience: April 19, 2024
Ohio
1 review
0 helpful votes
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Partially Satisfied
April 29, 2024

I did receive my order and they were the right parts. I am not happy with how long it took to receive parts that were in stock.
I ordered the parts on a Monday which I thought was plenty of time to have them by the weekend. I had planned to install them on Saturday. We were going for a ride on Sunday. On Tuesday, the day after I ordered, I received a notice they had shipped. Since I am in Ohio and so is JP Cycle I was confident my weekend plans would hold up. When they had not arrived on Friday I tried to trace the shipment, but I had not been provided a shipment number. I thought surely, they would show up Saturday, but sadly no. I missed the ride on Sunday. If only I would have paid just a little more ($2.96 more) and sourced the parts locally, I would have had parts installed and made the ride on Sunday. Live and learn I guess.

Date of experience: April 19, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue

Colorado
1 review
0 helpful votes
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J&P Cycles is great to deal with
April 29, 2024

Everything I've ordered from them has been at my door within days and products are great. When I decided I wanted to go a different route with my air cleaner, it was hassle free to send back the one I ordered. Awesome company

Date of experience: April 19, 2024
Georgia
2 reviews
0 helpful votes
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Tires
April 29, 2024

Shipping very fast and free good price on a set of the 999 long haul time will tell just install I used to run 777 like the tire not enough mileage

Date of experience: April 19, 2024
Nevada
1 review
0 helpful votes
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Ordered U Groove spark plugs and received HP Copper Spark Plugs instead. Not much of an issue, but definitely not what I was expecting to receive

Date of experience: April 19, 2024
Virginia
1 review
0 helpful votes
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Great Experience
April 29, 2024

Quality products at good prices with super fast shipping

Date of experience: April 19, 2024
Alabama
1 review
0 helpful votes
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I bought stuff they delivered
April 29, 2024

No issues. Answered questions. This field requires 30 characters and Im not a fan of unsolicited surveys so I fill it in vaguely.

Date of experience: April 19, 2024
Indiana
1 review
0 helpful votes
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Dcrabtree
April 29, 2024

No issues as usual thank you, I've never had an issue or a return in all my years of purchasing from J&P

Date of experience: April 19, 2024
New York
1 review
0 helpful votes
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Super fast shipping
April 29, 2024

The shipping was the fastest I have ever seen, I was expecting atleast a week but it came in 2 days. Everything fit nice and good quality

Date of experience: April 19, 2024
Indiana
1 review
0 helpful votes
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Easy to use website and super fast shipping. Quality products

Date of experience: April 19, 2024
Texas
1 review
0 helpful votes
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Flawed product
April 29, 2024

I believe the product has a design flaw. I'm going to try to make it work

Date of experience: April 18, 2024
Mississippi
1 review
0 helpful votes
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Mad
April 29, 2024

I reorder my extension for my handlebars and they still got it wrong after having to return brake and clutch lines and I was told at first I needed extension and I ordered it it was wrong called back to tell them it was wrong one's then told me I didn't need them get the handlebars in to find out I do then reorder it sent me an email then find out those are wrong SIGN--TOTALY PISS OFF

Date of experience: April 18, 2024
Missouri
1 review
0 helpful votes
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It was super easy to shop and find items specific to my bike! Everything worked as intended, and I will definitely shop at J&P Cycles again!

Date of experience: April 18, 2024
California
1 review
0 helpful votes
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Really good online store
April 29, 2024

Always good and it's a easy site to navigate and parts supplies are well displayed on pages to look into I wish this company was in Canada because the shipping is expensive for me otherwise it's good

Date of experience: April 18, 2024
California
2 reviews
0 helpful votes
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Easy to use, good parts in stock!
April 29, 2024

J&P isn't the cheapest but they have a good inventory and knowledgeable staff.

Date of experience: April 18, 2024
Alabama
1 review
0 helpful votes
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Great product, easy to order, fast delivery. I would recommend ordering from this company.

Date of experience: April 18, 2024
Virginia
1 review
0 helpful votes
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All good
April 29, 2024

All good, prompt service/delivery. Competitive prices

Date of experience: April 18, 2024
Washington
3 reviews
0 helpful votes
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Not like other sites that parts take forever to come from

Date of experience: April 18, 2024
Florida
1 review
0 helpful votes
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Only place for me to shop
April 29, 2024
Updated review

J&P Cycles is the only place for me to shop.
They make sure everything I get fits my bike before ordering.
Competitive prices.
Quality parts is a plus in my book.
Thanks J&P so much for your stores.

Date of experience: April 18, 2024

Easy to shop here
February 22, 2024
Previous review

Easy to shop here. Rates are great and making sure the exact fit counts 100%. Thanks J&P Cycles.

Date of experience: February 22, 2024
Washington
1 review
0 helpful votes
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Notice
April 29, 2024

I gave a four star because there is always room for improvement.

Date of experience: April 18, 2024