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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,903
quality
23,902
This company responds to reviews on average within 5 days

Instant Feedback

74,133 reviews

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
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Products
May 18, 2024
Updated review

Always good easy transactions good products fair pricing

Date of experience: May 8, 2024

Good choices
May 12, 2024
Previous review

Good choices

Date of experience: May 2, 2024
Massachusetts
1 review
0 helpful votes
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Damaged product
May 18, 2024

I got my replacement gasket quickly with no hassle

Date of experience: May 8, 2024
California
1 review
0 helpful votes
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Another happy customer
May 18, 2024

I've ordered parts for my Harley Davidsons and I'm happy with the quality of parts. I trust that I will get exactly what I'm expecting.

Date of experience: May 7, 2024
New Mexico
1 review
0 helpful votes
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Ordered my stuff, no hassle. Received my order promptly. Merchandise appears to be top quality! I'm pleased!

Date of experience: May 7, 2024
Iowa
1 review
0 helpful votes
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Great service
May 18, 2024

Item shipped and arrived quickly. They were well packaged.

Date of experience: May 7, 2024
Alabama
1 review
0 helpful votes
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Hd adj. Jand levers
May 18, 2024

On point and smooth process with buying and shipment.

Date of experience: May 7, 2024
Indiana
1 review
0 helpful votes
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Awesome products
May 18, 2024

Very easy and convenient website. Received product on time.

Date of experience: May 7, 2024
Texas
3 reviews
0 helpful votes
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A-1 Seller
May 18, 2024

Good selection of quality merchandise. Website and search easy to use.

Date of experience: May 7, 2024
Kentucky
1 review
0 helpful votes
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Received the right parts in 2 days as stated
May 18, 2024
Updated review

Good experience and appears to be no quality issues

Date of experience: May 7, 2024

Needed more variety
May 7, 2024
Previous review

Needed more variety.

Date of experience: April 24, 2024
Washington
1 review
0 helpful votes
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One "not so good" experience
May 18, 2024

This may be just the one bad experience I had, but it happens. I ordered a part along with other parts, but this one was missed by the supplier and never sent out. J&P reached out after is should have been delivered and got it out to me, but then it took a while in the mail and the post office said it was delivered, which didn't happen. Then after the post office claimed it was delivered, it magically showed up four days later. I know the mail stuff isn't J&Ps fault, but just adds to the experience.

Date of experience: May 7, 2024
Panama
1 review
0 helpful votes
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Helmet Purchase
May 18, 2024

The process was very simple, I had previously sized the helmet in the sore, so when it was time to purchase it was easy to just find what I wanted on line and place the order.

Date of experience: May 7, 2024
Washington
1 review
0 helpful votes
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Tired but happy
May 17, 2024

A TRUE ASSET TO THE MOTORCYCLE COMMUNITY. Rear tire was ordered but later found out it wasn't in stock. I had to call and reorder it. Customer service was 💯!

Date of experience: May 7, 2024
Georgia
1 review
0 helpful votes
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The shopping on line was a good experience. The shipping needs some work. But it was UPS.

Date of experience: May 7, 2024
Texas
1 review
0 helpful votes
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RPM member
May 17, 2024

The two day shipping did not happen. Ordered tires on Friday and didn't arrive till Thursday afternoon.

Date of experience: May 7, 2024
New Jersey
1 review
0 helpful votes
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Harley rear tire
May 17, 2024

Great experience order arrived quickly, very satisfied overall!

Date of experience: May 7, 2024
Kansas
1 review
0 helpful votes
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Great
May 17, 2024

Good service.Took care of the problem.you want to many characters to respond to a question!?¿?!?

Date of experience: May 7, 2024
Colorado
1 review
0 helpful votes
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New motorcycle tires
May 17, 2024

The tires I bought were pretty fair in price with everyone else and it was exactly what I needed.

Date of experience: May 7, 2024
Alabama
1 review
0 helpful votes
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Handlebars and risers
May 17, 2024
Updated review

They look great.I haven't installed them yet.I might let you know after I put them on.

Date of experience: May 7, 2024

I have ordered before
February 7, 2024
Previous review

I have ordered before

Date of experience: February 7, 2024
Texas
1 review
0 helpful votes
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Not what I thought.
May 17, 2024

I looked for a fuel tank emblem and this came up. When it arrived it was for a flat surface.

Date of experience: May 7, 2024
Indiana
1 review
0 helpful votes
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Rear brakes
May 17, 2024

Great customer service. Answered my questions. Fast shipping.

Date of experience: May 7, 2024