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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
How would you rate J&P Cycles?
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,901
quality
23,899
This company responds to reviews on average within 5 days

Instant Feedback

74,118 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Fast service
May 17, 2024

Some of the Shifter Rod parts were listed as "Will Fit" for the 2011 Dyna Fat Bob that were not for this bike. These were mid shifter rods. The Shifter Rod I ended up ordering, I was told it was a factory replacement and it was not. After extending the shifter Rod as far out as I felt comfortable, it was still an inch and a half shorter than stock. Had to make an adjustment to the shifter to make this work. I love the service and the people, but they can do a better job categories the parts better for the bikes they will fit.

Date of experience: May 7, 2024
Alabama
1 review
0 helpful votes
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J&P
May 17, 2024

Easy to use website. Got what I ordered in a timely manner. Thanks

Date of experience: May 7, 2024
Illinois
1 review
0 helpful votes
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Wind shield
May 17, 2024

Product fit my Harley, yet the search engine as they all do, don't narrow down parts for that year n make of the bike

Date of experience: May 7, 2024
Minnesota
1 review
0 helpful votes
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One sentence
May 17, 2024

Fast shipping and handling………need 50 characters so I'm wasting space now

Date of experience: May 7, 2024
New York
1 review
0 helpful votes
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Great
May 17, 2024

Fast shipping. Easy to order, gave 4 stars because there has to be room for improvement with everything.

Date of experience: May 7, 2024
Georgia
1 review
0 helpful votes
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Belt
May 17, 2024

It was the wrong belt but said it fit my Motorcycle

Date of experience: May 7, 2024
Florida
1 review
0 helpful votes
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Satisfied Customer
May 17, 2024
Updated review

The website was very easy to navigate. The purchase came in a reasonable timeframe actually quicker than expected. The quality and fit were outstanding!

Date of experience: May 7, 2024

This is my second order and its such an easy process
May 7, 2024
Previous review

This is my second order and its such an easy process.

Date of experience: April 27, 2024
California
1 review
0 helpful votes
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N/A
May 17, 2024

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Date of experience: May 7, 2024
Utah
2 reviews
0 helpful votes
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The website was great and kept me from making a mistake on what I ordered.

Date of experience: May 7, 2024
Arkansas
1 review
0 helpful votes
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Very helpful helped me get exactly what I was looking for

Date of experience: May 7, 2024
California
2 reviews
0 helpful votes
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Easy Shopping!
May 17, 2024

J&P Cycles is great. Quick access to thousands of products. But don't judge them by Amazon. You can order, receive, review, return, and receive a refund for something on Amazon before you J&P order will even ship!

But Amazon doesn't have this stuff.

Date of experience: May 7, 2024
Norway
1 review
0 helpful votes
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Fond what I was looking for
May 17, 2024

Found what I was looking for. Got confirmation from the store that the part I orderd was the right part for my bike. Easy to order.

Date of experience: May 7, 2024
Michigan
1 review
0 helpful votes
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Great experience
May 17, 2024

Was able to talk through what I needed with the tech over the phone. The tech was patient attentive and provided excellent feedback. I have already made another purchase because of it. Highly recommend!

Date of experience: May 7, 2024
Pennsylvania
1 review
0 helpful votes
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Easy to find on the website, easy order and payment.

Date of experience: May 7, 2024
Missouri
1 review
0 helpful votes
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Tire in stock and fast shipping
May 17, 2024

Needed a rear tire for my Victory Vision and they had are a place I trust. Received tire and it on my bike in under a week from ordering.

Date of experience: May 7, 2024
Texas
1 review
0 helpful votes
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Exactly what I ordered
May 17, 2024

Easy order. Product fit and no flash was required. Very happy with my purchase.

Date of experience: May 7, 2024
Indiana
1 review
0 helpful votes
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Slip ons
May 17, 2024

I am overall happy with my purchase. The shipping was fast and all that. Just should have been more clear in the tire that you will need inlet gaskets for the install

Date of experience: May 7, 2024
Pennsylvania
2 reviews
0 helpful votes
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Good
May 17, 2024

Always good fast shipping. Thank you very much. I hate surveys.

Date of experience: May 7, 2024
Canada
1 review
0 helpful votes
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Confused
May 17, 2024

I order floorboards. I received the right side damaged. The offer me to return it and make a new order. This time, the left side was damaged. Fortunately for me, i haven't ship back my 1rst orde yet and finally send back the 2 damaged part and keep the goods ones..

Date of experience: May 6, 2024
Texas
1 review
0 helpful votes
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Will buy from J &P Cycle again
May 17, 2024

Item was as described, shipped quick with a tracking number. Thanks.

Date of experience: May 6, 2024