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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,860
quality
23,465
This company responds to reviews on average within 5 days

Instant Feedback

72,831 reviews

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Nebraska
1 review
0 helpful votes
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Extra parts needed
September 17, 2025

The picture showed a complete registration plate, but the clamp is separate, and no direction to order the clamp. I was able to call in soon after I ordered the plate, the salesman had seen this happen before..

Date of experience: September 6, 2025
Kimberly E. — J&P Cycles Rep
7 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

New York
1 review
0 helpful votes
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Fast
September 17, 2025

Clutch cable fit my bike perfect and got here faster than amazon. Bike was only down for a day.

Date of experience: September 6, 2025
Idaho
2 reviews
0 helpful votes
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Everything was perfect from ordering confirmation to shipping.

Date of experience: September 6, 2025
Ohio
1 review
0 helpful votes
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Great selection and fast shipping
September 16, 2025

Ordered a set of slip-ons and had them within 2 days. Love J&P Cycles. Great selection, fast shipping and outstanding customer service.

Date of experience: August 21, 2025
Virginia
1 review
0 helpful votes
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Customer service
September 16, 2025
Updated review

Trouble getting my order together online customer service helped me out and had my order on the way in days

Date of experience: September 6, 2025

Had trouble online, but I spoke with Marty at customer...
September 5, 2025
Previous review

Had trouble online, but I spoke with Marty at customer service. He was very helpful!

Date of experience: August 26, 2025
Rhode Island
2 reviews
0 helpful votes
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Great mirrors
September 16, 2025

The mirrors were just as advertised and work well on my 2012 Yamaha Star 250.

Date of experience: September 6, 2025
Montana
1 review
0 helpful votes
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Happy Wife, Happy Life
September 16, 2025

The wife has been complaining about her back hurting from the small backrest on my chopped tour pack. Hard to find anything bigger without armrests. J&P carried the mustang backrest that was bigger than those stock rectangles and look good. We did a 6 hour run yesterday and she was very pleased with the comfort level.

Date of experience: September 5, 2025
Canada
1 review
0 helpful votes
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Top Notch Customer Service
September 16, 2025
Updated review

When I couldn't find what I needed on the website, I called and had the item in my shopping cart ASAP! My only go to for motorcycle parts! Highly recommend! Great advice as well, eh!
Regards from North of the 49th! Doug

Date of experience: September 6, 2025

Online chat dude was fucking awesome!
September 4, 2025
Previous review

Online chat dude was fucking awesome!

Date of experience: August 25, 2025
Massachusetts
1 review
0 helpful votes
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Skip this next time
September 16, 2025

Appreciate follow up and confirmation preferred to skip review most time

Date of experience: September 6, 2025
Maine
2 reviews
0 helpful votes
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Tire
September 16, 2025

I needed a new rear tire for my cx500. I was able to find one the proper size at a very good price at J&P.

Date of experience: September 6, 2025
Kentucky
1 review
0 helpful votes
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Starter relay.
September 16, 2025

I found the part I needed for my 2004 Harley Super Glide with no problem. Thanks!

Date of experience: September 6, 2025
Tennessee
1 review
0 helpful votes
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Excellent
September 16, 2025

Quick shipment, package arrived as stated and pretty easy install minus some sweat and blood.

Date of experience: September 6, 2025
California
1 review
0 helpful votes
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As expected.
September 16, 2025

Item arrived within a reasonable amount of time and was in new, unused condition. Can't ask for anything more.

Date of experience: September 6, 2025
Washington
1 review
0 helpful votes
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Great
September 16, 2025

Product was delivered in a timely manner. Gloves are of good quality. Would order again if I do need anything. Thanks

Date of experience: September 6, 2025
Maryland
1 review
0 helpful votes
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Fast shipment
September 16, 2025

Received my order in a timely manner.
Haven't tried the fit yet but will update as soon as possible

Date of experience: September 6, 2025
Pennsylvania
1 review
0 helpful votes
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Rider Floorboards
September 16, 2025

My OEM floorboard inserts deteriorated. I looked different sites, and J&P Cycles had the best price. I was able to replace the entire floorboards for the same money others wanted for inserts only!

Date of experience: September 6, 2025
Texas
1 review
0 helpful votes
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Ordered solo seat for Harley Sporster
September 16, 2025

Great information letting me know this seat would fit my bike and it came super fast. Within a couple days and it's very comfy I love it.

Date of experience: September 6, 2025
Ohio
1 review
0 helpful votes
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Perfect
September 16, 2025

The lowering kit was exactly as described! Worked perfect and took about 20 minutes to install! Completely changed the ride of my bike! Very happy customer.

Date of experience: September 6, 2025
Colorado
1 review
0 helpful votes
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Ordered derby cover and inspection cover seals. The Derby cover washers are leaking even after double checking torque and using loc-tite.

Date of experience: September 5, 2025
Pennsylvania
1 review
0 helpful votes
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Quick shipping, got here faster than I thought!
September 16, 2025
Updated review

Tail light was a good price and the shipping was fast, fast. A+

Date of experience: September 5, 2025

Quick and easy to find the part I need
September 4, 2025
Previous review

Quick and easy to find the part I need.

Date of experience: August 25, 2025