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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,874
quality
23,582
This company responds to reviews on average within 5 days

Instant Feedback

73,161 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Very pleased with the service..
June 3, 2024

Always easy to place orders...and always receive them fast

Date of experience: May 24, 2024
Nebraska
1 review
0 helpful votes
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FI2000 PowerPro black
June 3, 2024

Arrived a day sooner than anticipated well packaged. Pretty simple install, down loaded the app turn on the blue tooth & hit connect on the app screen. Connection is nearly immediate, you have to hit the connect button in the top right hand corner of phone screen. You do not connect to it in your phones Bluetooth settings it doesn't even show up as an available device. No issues so far making adjustments is simple. I have not used the take away adjustment, my understanding that is only used if the cam is upgraded

Date of experience: May 24, 2024
Michigan
1 review
0 helpful votes
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Good company to deal with!
June 3, 2024

Very pleased with my purchases! Fast and prompt service even on a holiday weekend.

Date of experience: May 24, 2024
Nebraska
1 review
0 helpful votes
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Seamless Ordering Process
June 3, 2024

Extremely easy to order. I had a much harder time deciding on what lights I wanted than I did actually ordering them when I did decide.

Date of experience: May 24, 2024
Texas
2 reviews
0 helpful votes
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New tires
June 3, 2024

I always use J&P Cycles to order tires. The arrive quickly. I recommend them to all of my friends.

Date of experience: May 24, 2024
Ohio
1 review
0 helpful votes
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I'm pleased works as it should. Good fast service you have come to expect from jp cycles

Date of experience: May 24, 2024
Minnesota
1 review
0 helpful votes
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Supply chain issues?
June 3, 2024
Updated review

I have had great service in the past with J&P, although on my last two orders I only received partial shipment. I'm hoping it's supply chain issues and not a sign J&P is having employee problems. I will continue to do business with J&P for sure!

Date of experience: May 24, 2024

Easy site to navigate
December 20, 2023
Previous review

Easy site to navigate. Love the garage feature.

Date of experience: December 20, 2023
Tennessee
1 review
0 helpful votes
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All good here
June 3, 2024

Shopping is easy, now will see on delivery, ….now it's arrived, all good 👍 p

Date of experience: May 24, 2024
New York
1 review
0 helpful votes
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Easy, fast
June 3, 2024

Good website, no surprise shipping( packaged well, fast)

Date of experience: May 24, 2024
Michigan
1 review
0 helpful votes
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I was able to find the product that I was looking for very easily and ensured they would fit my motorcycle.

Date of experience: May 24, 2024
Kentucky
1 review
0 helpful votes
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Great products, fast delivery
June 3, 2024

I ordered a lens for my 98 Sportster. It was easy to find the part and order it. The lens came within a few days an d fit wonderfully. It is so easy to find what you need and the site is user friendly. I will get all of my parts here.

Date of experience: May 24, 2024
Oklahoma
1 review
0 helpful votes
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68 flh bobber build
June 3, 2024

Great selection of parts even for old bikes. Building a bobber out of an old generator shovel my old man gave me and I can find almost everything I need here.

Date of experience: May 24, 2024
Wisconsin
2 reviews
0 helpful votes
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Night goghles
June 3, 2024

Easy to find what I wanted. I bought night vision goggles to wear over my glasses. But they are too close cut to my face and I feel like they're smashing my glasses

Date of experience: May 24, 2024
South Carolina
1 review
0 helpful votes
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Love J&P!
June 3, 2024

Merchandise was received in a timely manner at a reasonable price.

Date of experience: May 24, 2024
Michigan
2 reviews
0 helpful votes
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Great quality
June 3, 2024
Updated review

Love how it says it will fit or not fit. And, you guys always have parts for my harley-davidson Duece. Exact fit!

Date of experience: May 23, 2024

I like how I put in my bike and it shows the different...
April 8, 2024
Previous review

I like how I put in my bike and it shows the different options for the part I am looking for

Date of experience: March 28, 2024
Arizona
1 review
0 helpful votes
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My experience was great.
June 3, 2024

Good video for height measurement. The item was packed very good so I received it in perfect condition. I'm very happy with how quickly it came also.

Date of experience: May 23, 2024
Washington
1 review
0 helpful votes
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Very good
June 3, 2024
Updated review

Wish I could get senior discount 😉 after all the purchases I have made over the years

Date of experience: May 23, 2024

I have used your stuff for years, all good
December 9, 2023
Previous review

I have used your stuff for years, all good

Date of experience: December 9, 2023
Ohio
2 reviews
0 helpful votes
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12" apes and cables
June 2, 2024

Easy to find the proper parts that I was looking for my ride and easy to install.

Date of experience: May 23, 2024
Tennessee
1 review
0 helpful votes
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Brake caliper rebuild kit
June 2, 2024

Fast and efficient! And did not have to spend a arm and a leg to get it

Date of experience: May 23, 2024
Illinois
1 review
0 helpful votes
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Shipping is the issue
June 2, 2024
Updated review

I am very happy with the technical support at J&P. HOWEVER my order placed on the 15th got to Madison Wi.(less than 70 miles from me) and sat there for 2.5 days. UPS told me that the shpper J&P allows them to transfer to others for the lowest shipping rate. My package was under a pound and could have been put in the mail and avoid all this.
8 days to get my parts. THIS SUCKS.
J&P from now on will be a last resort for me.

J&P Cycles attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 23, 2024
Kimberly E. J&P Cycles Rep
over a year old

We apologize for the delayed delivery. We use multiple shipping methods and carriers all with the expectation of delivery in 3-5 business days delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue. We appreciate customer feedback. We are always trying to improve our customers shopping experience and feedback like yours lets us know what we are doing correct and what needs improving.


Always helpfull
May 25, 2024
Previous review

Always helpfull

Date of experience: May 15, 2024