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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
How would you rate J&P Cycles?
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,864
quality
23,484
This company responds to reviews on average within 5 days

Instant Feedback

72,888 reviews

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Texas
1 review
0 helpful votes
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Haven't installed them yet
June 6, 2024

Nice Sale Price! Hard to give a product a good review til it gets installed! I'm sure it's good! Vance & Hines makes good products! I'm sure I won't be disappointed!

Date of experience: May 27, 2024
New Jersey
1 review
0 helpful votes
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Helpful
June 6, 2024

Amy in customer service was very helpful. Only negative is I had to send photos to process my refund.

Date of experience: May 27, 2024
Maine
1 review
0 helpful votes
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Harley Davidson Accessories
June 6, 2024

Great shopping experience, easy to order and received items quickly. Great place to shop for H.D. Parts and accessories, even older models!

Date of experience: May 27, 2024
Oklahoma
4 reviews
0 helpful votes
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Happy
June 6, 2024

Great site easy to use and pretty fast shipping. Order came right no complaints. Thank you

Date of experience: May 27, 2024
Michigan
1 review
0 helpful votes
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Great experience with J&P. They had want I wanted and it was delivered quickly to my door.

Date of experience: May 27, 2024
New York
1 review
0 helpful votes
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Great experience
June 6, 2024

Always a good experience buying from jp. I will certainly buy from them again

Date of experience: May 27, 2024
California
1 review
0 helpful votes
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Great
June 6, 2024

Order was in stock and shipped/arrived much faster than I expected!

Date of experience: May 27, 2024
Canada
1 review
0 helpful votes
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Fast shipping
June 6, 2024

Quick delivery! While having problems with the inventory/computer! Good communication about that and also taking care of my order that need to be redone!

Date of experience: May 27, 2024
New Zealand
1 review
0 helpful votes
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Extremely happy
June 6, 2024

Happy to find what i am looking for at great prices and delivery time extremely quick for NZ

Date of experience: May 27, 2024
Minnesota
4 reviews
0 helpful votes
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S&S, simply the Best.
June 6, 2024
Updated review

The adjustable push-rods I purchased were exactly what I wanted and the quality is spot on. There was some clitch during check-out and I did not receive my GOV-X discount. The discount was not for a lot of cash, but if you advertise you are going to do something, just do it. I will likely continue to be a J&P Cycles customer. I am still bummed about the sell-out and closing of Anamos, IA, but I will get over it. John built a great company and I am glad COMOTO kept his vision, at least in name, alive.

Date of experience: May 26, 2024

DID NOT RECEIVE GOV-X DISCOUNT
May 26, 2024
Previous review

DID NOT RECEIVE GOV-X DISCOUNT.

Date of experience: May 15, 2024
Missouri
2 reviews
0 helpful votes
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Excellent help
June 6, 2024

Easy shopping! Great customer service. The parts and customer service are phenomenal.
They answered any and all questions asked without hesitation.

Date of experience: May 26, 2024
Massachusetts
1 review
0 helpful votes
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So far so good nice website sadly the part broke and I need to return it

Date of experience: May 26, 2024
Maryland
2 reviews
0 helpful votes
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Great prices and fast shipping
June 5, 2024

Plenty of parts in stock and Great Prices! I had the parts in 2 days. Excellent shipping!

Date of experience: May 26, 2024
Massachusetts
1 review
0 helpful votes
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Perfect price and availability
June 5, 2024

Found what I was looking for with ease, and very timely delivery. One very satisfied customer

Date of experience: May 26, 2024
Louisiana
1 review
0 helpful votes
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The item that I ordered was not compatible with my bike as the website said. Called customer service and they were more than happy to help. Only major issue is having to pay shipping on the returned item. Will absolutely use J&P again!

Date of experience: May 26, 2024
Wisconsin
1 review
0 helpful votes
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Happy Customer
June 5, 2024

Shipping policies should be connected with your check out. During check out you wanted to charge me $7.99 shipping when it should have been free. Everything was handled fast and correctly.

Date of experience: May 26, 2024
Colorado
1 review
0 helpful votes
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Received what I ordered
June 5, 2024

Happy with the product and receiving them in a timely manner

Date of experience: May 26, 2024
Illinois
1 review
0 helpful votes
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I ordered slip on mufflers...after searching many other sites.J&P fullfilled my order with no problems or disappointments

Date of experience: May 26, 2024
Florida
1 review
0 helpful votes
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Love shopping here
June 5, 2024

Easy to find items but I wish my wish list had not been erased from the earlier site

Date of experience: May 26, 2024
Colorado
2 reviews
0 helpful votes
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Ditch FedEx shipping.
June 5, 2024

FedEx screwed up shipping, as usual. Would have been able to finish a project with a competent shipper.

Date of experience: May 26, 2024