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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,868
quality
23,521
This company responds to reviews on average within 5 days

Instant Feedback

72,973 reviews

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Texas
1 review
0 helpful votes
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It was ok.
June 10, 2024

Ordered a part online. Had to buy additional hardware for the part to work.

Date of experience: May 31, 2024
Colorado
1 review
0 helpful votes
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Always right
June 10, 2024
Updated review

Always have just what I'm looking for at a fair price. Quick delivery

Date of experience: May 31, 2024

Find what I need
March 1, 2024
Previous review

Find what I need. Fast shipping

Date of experience: March 1, 2024
Ohio
1 review
0 helpful votes
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Thumbs up
June 10, 2024

You guys are great excellent customer service quick delivery

Date of experience: May 31, 2024
Ohio
1 review
0 helpful votes
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It's ok
June 10, 2024

Easy and straight forward but the dial is a little difficult to figure out what each line means. It's not in 10 pound increments

Date of experience: May 31, 2024
Illinois
1 review
0 helpful votes
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Air filter
June 10, 2024

Easy quick and good price I've made several orders in the past and J&P always took care of my orders promptly at a decent price.

Date of experience: May 30, 2024
Michigan
1 review
0 helpful votes
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Voltage regulator
June 10, 2024

Voltage Regulator fit perfect and fixed my speedometer issues.

Date of experience: May 30, 2024
Maryland
2 reviews
0 helpful votes
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Thanks
June 10, 2024

Great location, found what I needed. Hard to find stock items.

Date of experience: May 30, 2024
Nebraska
1 review
0 helpful votes
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I should not have to evaluate your store thats the managers job, if you want me to come run your store, no, im retired and if you cant make executive decisions you should find a different line of work

Date of experience: May 30, 2024
North Carolina
1 review
0 helpful votes
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Quick, easy, and on time
June 9, 2024

Quick and easy. The item arrived on time and in good condition.

Date of experience: May 30, 2024
Michigan
1 review
0 helpful votes
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Good quality parts.
June 9, 2024

I've been a customer for over 20 years. They always have the best quality parts on hand. Weather I'm ordering for my 82 xls or my 11 ultra, they have it. Including many custom parts for older bikes.

Date of experience: May 30, 2024
Colorado
2 reviews
0 helpful votes
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I needed to replace my handlebar riser bushings because the ones on my bike were all bent and dented and the handlebars were rocking forward and backwards. So I picked these to replace them and they worked out great. The bars are nice and tight now. Thank you.

Date of experience: May 30, 2024
North Carolina
1 review
0 helpful votes
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Placed an order for a few items and got an order confirmation on 5/12/24 and then an order receipt on 5/14/24. After not receiving a shipping confirmation for "in stock" items, I placed a call to customer service on 5/17/24 and a very nice lady apologized and said she could not explain why the order was late and there were no "notes" or reasons. She said the order should go out the next day. I received the order on 5/24/24, not what I've experienced with J&P in the past. Somewhat disappointing

Date of experience: May 30, 2024
Vermont
1 review
0 helpful votes
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Good service
June 9, 2024

The chat was very helpful and informative, they listened to what I had to say

Date of experience: May 30, 2024
Washington
1 review
0 helpful votes
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Legit
June 9, 2024

I like it. Delivery was on time. Tire was in good shape. Well done.

Date of experience: May 30, 2024
Minnesota
2 reviews
0 helpful votes
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Brake line
June 9, 2024

Brake line broken,
Purchased one for bike on line real easy for a fat and greasy biker

Date of experience: May 30, 2024
California
1 review
0 helpful votes
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Parts selection
June 9, 2024

It was very helpful that your slight told me if the part fit my bike or not

Date of experience: May 29, 2024
New York
2 reviews
0 helpful votes
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The rear brake stop switch sensor works perfectly
June 9, 2024
Updated review

It went together perfectly. Part came quickly. No issues.

Date of experience: May 29, 2024

Have not ordered parts in many years from this company...
November 29, 2023
Previous review

Have not ordered parts in many years from this company till now. So far so good

Date of experience: November 28, 2023
Hawaii
1 review
0 helpful votes
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Delivered product as described. But effort required to find the product (tires for older bike)

Date of experience: May 29, 2024
New York
1 review
0 helpful votes
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Rear tire
June 9, 2024

Easy website
Liked the confirmed fit to the bike
Huge selection to choose from.
Includes customer reviews

Date of experience: May 29, 2024
Oklahoma
1 review
0 helpful votes
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Great experience
June 8, 2024

Excellent service I will be shopping through you guys again

Date of experience: May 29, 2024