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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,860
quality
23,439
This company responds to reviews on average within 5 days

Instant Feedback

72,747 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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I ordered the TC bros mid controls for my Sportster, and the kit arrived very quickly and in perfect condition. No issues!

Date of experience: September 8, 2025
Georgia
2 reviews
0 helpful votes
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I ordered my product on a Wednesday evening, paid for next day with the understanding it wouldn't be processed till Thursday and "next day" would be Friday. Well I even got a confirmation email saying it would be here Friday, it didn't come till Saturday so my customer didn't get his memorial ride in and when I tried contacting j&p they said wasn't their fault, it was the shipper fault.
All I wanted was my "next day" fee returned but all I got was the runaround.
I wouldn't refer no one to j&p simply because customer service is terrible!

Date of experience: August 29, 2025
Kimberly E. — J&P Cycles Rep
7 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Rhode Island
1 review
0 helpful votes
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Fast service, great products for my Harleys and Indian. Always wish there were more however for the Indian.

Date of experience: September 8, 2025
Minnesota
1 review
0 helpful votes
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Great product
September 18, 2025

Shipping was fast. Filter kit is good quality. Shipping communication was great.

Date of experience: September 8, 2025
Illinois
1 review
0 helpful votes
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Slow delivery
September 18, 2025

I use J&P only when my regular distributors do not have the parts on hand that I need. When the Anamosa store was still open, I got dealer pricing through them. Since the buyout I have tried to get dealer pricing and it has been a no-go. As a small independent shop owner, I have to keep my customers on the road, and will use J&P only as a last resort, even though they were one of my main suppliers before the buyout.

Date of experience: September 8, 2025
Kimberly E. — J&P Cycles Rep
7 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Alabama
1 review
0 helpful votes
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Perfect
September 18, 2025
Updated review

Wonderful experience, the correct item, and great timing. Very satisfied customer

Date of experience: September 8, 2025

Great experience
September 7, 2025
Previous review

Great experience

Date of experience: August 28, 2025
Connecticut
1 review
0 helpful votes
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J an P is the best
September 18, 2025

The products were perfect, just as described, and the shipping and delivery was fast

Date of experience: September 8, 2025
Florida
1 review
0 helpful votes
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Good grips
September 18, 2025

I ordered these grips to replace the factory grips on my new bike. The originals were very minimal and small in diameter. The new ones are slightly larger. The cross hatch pattern provides a cushioned and larger feel. Just what I wanted.

Date of experience: September 8, 2025
South Carolina
1 review
0 helpful votes
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Excellent
September 18, 2025
Updated review

Noticed, on a Sunday evening, my rear tire on my 2016 Harley had wires showing. I ordered my tires, front and rear, from JP cycles on Monday. They arrived at my home Wednesday, mid-day. Got my bike and tires dropped off to shop and picked up on Friday, just in time for our ride Saturday and huge group ride on labor day.
Thanks JPcycles

Date of experience: August 25, 2025

Easy site to navigate Easy to search
September 4, 2025
Previous review

Easy site to navigate
Easy to search

Date of experience: August 24, 2025
Wisconsin
1 review
0 helpful votes
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Motorcycle lever purchase
September 18, 2025
Updated review

The transaction went down very well as well as the packaging and delivering. The instructions said 2019 and later might need to remove some material on the levers. I have a 2018 and on the front brake lever I had to remove about a dime-sized diameter and half the thickness because it was too high to get into the area where it was to be installed and work properly. Besides that I like the levers.

Date of experience: September 8, 2025

User friendly
September 7, 2025
Previous review

User friendly

Date of experience: August 27, 2025
California
2 reviews
0 helpful votes
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The gremlin bell I ordered arrived 2 days after I placed the order. I live in Houston but I really like visiting the pigeon forge store when I'm in Gatlinburg, TN.,

Date of experience: September 7, 2025
Oklahoma
1 review
0 helpful votes
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Everything you need and fast delivery.
September 18, 2025

Huge selections for any budget. Hassle-free shopping.

Date of experience: August 28, 2025
Ohio
1 review
0 helpful votes
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Good experience
September 18, 2025

Got order quick, hogworkz soft lowers are tight on crash bars, have to leave lower zipper unzipped to get them on.

Date of experience: September 7, 2025
Kentucky
1 review
0 helpful votes
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Good product
September 17, 2025
Updated review

They had what I needed fast shipping but shipping cost was a little ridiculous. I ordered 2 gas cap gaskets for about 8 bucks and cost 7 for shipping but I received the order in 3 days.

Date of experience: September 7, 2025

Parts I needed at a decent price
May 15, 2025
Previous review

Parts I needed at a decent price

Date of experience: May 4, 2025
Arkansas
1 review
0 helpful votes
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Your pak wire splitter
September 17, 2025
Updated review

Quality product at affordable price, delivered quickly

Date of experience: September 7, 2025

Website and check out very easy to navigate
September 6, 2025
Previous review

Website and check out very easy to navigate

Date of experience: August 27, 2025
Alabama
1 review
0 helpful votes
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KlockWerks windshield
September 17, 2025
Updated review

Fit and looked great easy ordering and fast shipping

Date of experience: September 7, 2025

Looking forward to seeing my new windshield
September 6, 2025
Previous review

Looking forward to seeing my new windshield

Date of experience: August 27, 2025
Tennessee
1 review
0 helpful votes
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Happy, happy
September 17, 2025

Arrived on time perfect condition fit perfectly good to go

Date of experience: September 7, 2025
Kentucky
1 review
0 helpful votes
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Easy shopping prompt shipping
September 17, 2025

Great products easy to do business with and shipping usually in a couple of days

Date of experience: September 7, 2025
Colorado
3 reviews
1 helpful vote
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Good Selection, In Stock, and Delivered On Time!
September 17, 2025
Updated review

The title says it all. I've shopped J&P several times and always been satisfied with the experience.

Date of experience: September 7, 2025

Website works!
September 6, 2025
Previous review

Website works!

Date of experience: August 27, 2025
Alabama
1 review
0 helpful votes
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Good purchase
September 17, 2025
Updated review

K good purchase haven't used it yet, but jp cycles won't stop flooding my email for a response so here it is

Date of experience: September 7, 2025

Had what I needed at a price I was happy with
September 3, 2025
Previous review

Had what I needed at a price I was happy with

Date of experience: August 24, 2025