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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,876
quality
23,601
This company responds to reviews on average within 5 days

Instant Feedback

73,223 reviews

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Oregon
1 review
0 helpful votes
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Quality product, size is small
April 10, 2026

Too small to use with an aftermarket headlight bulb.

Date of experience: March 30, 2026
Nebraska
1 review
0 helpful votes
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Ambiguous
April 10, 2026
Updated review

Ambiguous description of products caused confusion and resulted in incorrect size received. Verify size of connectors when ordering.

Date of experience: March 30, 2026
Kimberly E. — J&P Cycles Rep
37 minutes ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.


OMG!
March 28, 2026
Previous review

OMG! I have a head ache!

Date of experience: March 18, 2026
1 review
0 helpful votes
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I love you guys. Unfortunately, buying a helmet online is a lot like buying shoes. Comfort is something better handled in person.

Date of experience: March 30, 2026

Why did you show me a 10% off code on a page that it...
March 26, 2026
Previous review

Why did you show me a 10% off code on a page that it does not apply to. Disappointing...

Date of experience: March 16, 2026
1 review
0 helpful votes
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Excellent customer service
April 9, 2026

I ordered a seat for my streetglide, and not only did it arrive super fast, the craftsmanship is outstanding.

Date of experience: March 9, 2026
1 review
0 helpful votes
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Legend suspension
April 9, 2026

I bought the Legend revo coil suspension, it was really easy to install. It has made a big difference in the ride quality. I'm going on a big ride and hopefully will see a big difference. I've been riding around town and can feel the difference in the rear of the bike. I'm really happy with it so far.

Date of experience: March 30, 2026
1 review
0 helpful votes
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I hate reviews
April 9, 2026

I ordered something, payed for it, and it showed up.

Date of experience: March 30, 2026
Oregon
1 review
0 helpful votes
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Quality Parts
April 9, 2026

All the parts were very nice condition. If I had anything negative, it would be that I am not very patient and the shipping time took longer than I wanted. Other than that, I would definitely buy from J&P again.

Date of experience: March 30, 2026
Colorado
1 review
0 helpful votes
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Had what I needed
April 9, 2026

Great customer service help, perfect fit, and a great price.

Date of experience: March 30, 2026
1 review
0 helpful votes
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Excellent parts. Quick shipping.
April 9, 2026

Parts as exactly what I ordered and came very quickly.

Date of experience: March 30, 2026
1 review
0 helpful votes
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J&P
April 9, 2026
Updated review

J&P are my go to guys. If I can' find what I need immediately, locally, they are the first place I look online. And, their shipping speed is amazing.

Date of experience: March 30, 2026

Best place for great equipment, great prices, and great...
March 29, 2026
Previous review

Best place for great equipment,
Great prices, and great service.

Date of experience: March 18, 2026
1 review
0 helpful votes
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Good and glitter LS2
April 9, 2026

Amazing fast shipping. Great product as usual. Thank you

Date of experience: March 30, 2026
North Carolina
1 review
0 helpful votes
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Saddleman HD seat
April 9, 2026

This thing is hard as shh! Long distance? I don't think so. Not JP fault, just not what was advertised as soft gel filled inserts.
Plan on returning it for something better (softer).
Haven't called them yet, but plan to.

Date of experience: March 29, 2026
1 review
0 helpful votes
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Great availability! Fast shipping
April 9, 2026
Updated review

Quickly found and received chrome oil filter to get ready for riding season

Date of experience: March 29, 2026

Easy to find bike specific parts
March 29, 2026
Previous review

Easy to find bike specific parts

Date of experience: March 18, 2026
1 review
0 helpful votes
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Satisfied with J&P Cycles
April 8, 2026
Updated review

Needed an older part for my bike. Website easy to use. Ordered my part and received it within a week. Super easy process. Will use J&P again

Date of experience: March 29, 2026

Easy use website
March 25, 2026
Previous review

Easy use website

Date of experience: March 15, 2026
1 review
0 helpful votes
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Fast shipping
April 8, 2026

I googled elbow pads made a choice selected my size chose PayPal finalized my transaction and within 3 or 4 days they arrived at my door it doesn't get any easier, all from the comfort of my home

Date of experience: March 29, 2026
Michigan
1 review
0 helpful votes
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Excellent hospitality and help
April 8, 2026

When I called the guy knew what I was talking about right away and he helped me get my parts ordered and he was very prompt on everything. He was very helpful.

Date of experience: March 29, 2026
New York
1 review
0 helpful votes
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My experience with J&P Cycle
April 8, 2026

Website was easy to navigate. I really like the shop my ride feature. Made it easy to narrow my search down to what fit the bike I'm working on.

Date of experience: March 29, 2026
Tennessee
1 review
0 helpful votes
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Tires didn't arrive on same day, which is a hassle. Additionally, the rear tire had no packaging, except a sticker when delivered. The front tire did have packaging around it. I did not appreciate the delivery person leaving my tires at the bottom of my driveway where someone could have very easily stolen them. That happened each time the tires were delivered.

Date of experience: March 28, 2026
1 review
0 helpful votes
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It's a very awesome place to order anything you need!

Date of experience: March 28, 2026
1 review
0 helpful votes
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Great service
April 7, 2026
Updated review

Great service fast delivery the only thing was delivery even though it came early the extra cost was annoying and sounded like a scam turned out wasn't

Date of experience: March 28, 2026

Was easy to use even for me price was far
March 24, 2026
Previous review

Was easy to use even for me price was far

Date of experience: March 14, 2026