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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,874
quality
23,604
This company responds to reviews on average within 5 days

Instant Feedback

73,234 reviews

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Canada
1 review
0 helpful votes
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Excellent quality and price, thank you! Perfect size for my 2007 Sportster!

Date of experience: July 11, 2024
Florida
1 review
0 helpful votes
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I have an older bike, call JP and they seem to help me find the correct parts from my old ride 👍

Date of experience: July 11, 2024
Michigan
1 review
0 helpful votes
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Emily's the Best!
July 21, 2024

Emily has the best customer service ever. She is always willing to assist. Very relaxed and chill. Also she's a cutiepie

Date of experience: July 11, 2024
California
1 review
0 helpful votes
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Better packaging
July 21, 2024
Updated review

Disappointed, product was out of original packaging, and just thrown in the box loose!

Date of experience: July 11, 2024

All good Thanks
July 9, 2024
Previous review

All good Thanks

Date of experience: June 29, 2024
Nevada
1 review
0 helpful votes
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1977 FXE
July 21, 2024

Getting harder to find parts for my antique HD. So glad for J&P. Easy to use the site. Quick shipping.

Date of experience: July 10, 2024
Florida
2 reviews
0 helpful votes
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No problem with JNP cycles everything went fast and smooth, but the Memphis shades windshield that was supposed to be OEM for my Harley softail had 10 holes and not one of them lined up with my OEM bracket

Date of experience: July 10, 2024
Hong Kong
1 review
0 helpful votes
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Oversea order
July 21, 2024

Awesome. Order from Hong Kong and received in a week! Everything as expected!

Date of experience: July 10, 2024
Florida
1 review
0 helpful votes
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I ordered next day air
July 21, 2024

Was not happy because I ordered next day air and it came 5 days later

Date of experience: July 10, 2024
Arizona
1 review
0 helpful votes
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Haynes manual
July 21, 2024
Updated review

Kind of vague on some stuff, and confusing. Covers too many models

Date of experience: July 10, 2024

Great!
June 7, 2024
Previous review

Great!

Date of experience: May 28, 2024
California
1 review
0 helpful votes
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Easy site to use
July 21, 2024
Updated review

Love using the site. Your search function makes things quick and simple to look up. But, you general parts look up is nice and easy to use as well.

Date of experience: July 10, 2024

It's quick and simple especially with the wish list...
June 9, 2024
Previous review

It's quick and simple especially with the wish list feature

Date of experience: May 29, 2024
Texas
1 review
0 helpful votes
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The perfect kit
July 21, 2024

I have a 1993 Harley Davison Heritage classic,now I'm up dating with age now. Still have no problem finding parts. Thank you very much J & P Cycles.

Date of experience: July 10, 2024
New York
1 review
0 helpful votes
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Rinehart slip ons
July 20, 2024

The experience with the company went great, good prices, fast shipping and a friendly customer service team. Would recommend them to anyone looking for motorcycle parts!

Date of experience: July 10, 2024
Texas
1 review
0 helpful votes
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J&P turn signals
July 20, 2024

Very good process, shipping was next day and arrived on time. Very pleased with the quality of the J&P turn signals.

Date of experience: July 10, 2024
Arizona
1 review
0 helpful votes
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Shipping
July 20, 2024

I went to order my battery online. There is a JP cycles in Scottsdale that I thought I might be able to pick up my battery from. My friend told me they have it there at the location. I was hoping if I bought it online, I could either pick it up or have it mailed really fast, as I'm only one town over. My battery got mailed from New Jersey. Not a complaint But it left me questioning the logistics

Date of experience: July 10, 2024
Indiana
1 review
0 helpful votes
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Fast, efficient
July 20, 2024

No problems. No complaints. Looking at buying another tire when ready.

Date of experience: July 10, 2024
Illinois
1 review
0 helpful votes
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It was great
July 20, 2024

It was great. I found what I was looking for. Now I am just adding words so I can move on.

Date of experience: July 10, 2024
Georgia
1 review
0 helpful votes
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Excellent products and service
July 20, 2024

They have a great selection of products for all budget types.

Date of experience: July 10, 2024
South Carolina
1 review
0 helpful votes
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Love J&P, great place to shop
July 20, 2024

My brother likes to give me gift cards to J&P, but I shop and look for whatever I need regardless of a birthday or any other day. Good selection, they ship quick, never had an issue and continue to get what I need from good brands.

Date of experience: July 10, 2024
Pennsylvania
1 review
0 helpful votes
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Shipping problems
July 20, 2024

Original gasket never arrived because of problem with shipping. I tracked the order and once it was in my state of Ohio it basically circled my hometown for a week before I called JP Cycles to address the issue. Jason provided me with a two day shipment on another gasket which has left me satisfied. The three stars is for the shipping issues, otherwise I would give Jason five stars for addressing the issue correctly!

Date of experience: July 10, 2024
Michigan
1 review
0 helpful votes
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Very fast service.
July 20, 2024

Item was as described. Very prompt delivery Good communication.

Date of experience: July 10, 2024