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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,868
quality
23,511
This company responds to reviews on average within 5 days

Instant Feedback

72,967 reviews

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Connecticut
2 reviews
0 helpful votes
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The tires shipped and were delivered in maybe 3 days, wow! Great service!

Date of experience: July 27, 2024
Texas
1 review
0 helpful votes
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Great job
August 7, 2024

Had a wide selection of tires. I found the perfect ones! My bike is riding better than ever.

Date of experience: July 27, 2024
Indiana
1 review
0 helpful votes
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Great company
August 7, 2024

Jp cycles generally always has what I need. Great prices and quality parts

Date of experience: July 27, 2024
Iowa
2 reviews
0 helpful votes
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Shipping issues
August 7, 2024

Used to be when I ordered from j&p I'd get what I ordered in two days, this time I had to wait for what seems like forever

Date of experience: July 27, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue

New York
1 review
0 helpful votes
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Gasket
August 6, 2024

Took care of me both times even the order that the delivery guy damaged

Date of experience: July 27, 2024
Ohio
1 review
0 helpful votes
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LA Apes
August 6, 2024

Ordered LA Choppers Apes for a FLHRCI, received them in 2 days, excellent service. Opened product and they were wrapped as new, but when removing the foam, looked as if they were already mounted on a bike. Contacted customer service, sent pictures and without hesitation, they offered to replace or refund. I spent over an hour polishing what I had, and decided to keep them, because I already had my bike torn apart. Excellent service from Grace@ J&P, sub par chrome from LA Choppers.

Date of experience: July 27, 2024
Missouri
1 review
0 helpful votes
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Banjo bolt
August 6, 2024

Found my item with relative ease, shipping was fast. I'll be doing business again. Thank you

Date of experience: July 27, 2024
Illinois
1 review
0 helpful votes
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Wish I'd been able to see their motorcycle museum in Iowa, before it closed. J&P is a established parts vendor. The shipping on individual low cost parts can be kinda high. Always best to put in a larger order for a shipping discount. Then again. That can apply to a lot of vendors. Keep the Free Spirt Riding Alive, ya'll. Thor out.

Date of experience: July 27, 2024
Illinois
1 review
0 helpful votes
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Nice ape hangers
August 6, 2024

Good! Customer service was helpful, gave good advice on what kind to get.

Date of experience: July 27, 2024
Tennessee
2 reviews
0 helpful votes
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Had exactly what i wanted
August 6, 2024

J&P Cycles had what I wanted at the best price. Fast delivery sealed the deal

Date of experience: July 27, 2024
Virginia
3 reviews
0 helpful votes
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Quality Products
August 6, 2024
Updated review

I had a great shopping experience online. The product was exactly as described. I've had two orders and both were good experiences.

Date of experience: July 27, 2024

Very easy process to check out!
May 24, 2024
Previous review

Very easy process to check out!

Date of experience: May 14, 2024
Ohio
1 review
0 helpful votes
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Top of the Line!
August 6, 2024

Easy to navigate and great product! Fast shipping, although not sure why it came in three separate packages.

Date of experience: July 27, 2024
Missouri
1 review
0 helpful votes
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Service was excellent.
August 6, 2024

Cathy in sales was very helpful and helped me find the correct parts!

Date of experience: July 27, 2024
Iowa
1 review
0 helpful votes
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Typical Sale
August 6, 2024

Nothing exciting or detailed to tell. I ordered it, it showed up in a timely fashion.

Date of experience: July 27, 2024
Canada
1 review
0 helpful votes
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Excellent
August 6, 2024

Fast shipping. Good pricing. Definitely will order again from this site.

Date of experience: July 27, 2024
Georgia
1 review
0 helpful votes
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On line order
August 6, 2024

Always good!
Easy to shop JP
Always have the things I need for riding.

Date of experience: July 27, 2024
Georgia
3 reviews
0 helpful votes
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Great service
August 6, 2024
Updated review

They had a tire that is very popular, and was actually out of stock in other places I looked.

Date of experience: July 27, 2024

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Date of experience: June 8, 2024
California
1 review
0 helpful votes
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Fast shipping and great product
August 6, 2024

It was delivered quickly, very high quality part but happened to not work on the wheel that I had so I had to return it.

Date of experience: July 27, 2024
Ohio
1 review
0 helpful votes
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Had a problem with excepting pomo code when ordering but had chat with Joseph and he corrected it. Thanks Joe.

Part didn't fit as good as original but it was close enough.

Date of experience: July 27, 2024
Illinois
1 review
0 helpful votes
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Hd parts
August 6, 2024

Parts fit good and fast delivery.had good service before and i like parts easy to find.

Date of experience: July 27, 2024