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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,875
quality
23,611
This company responds to reviews on average within 5 days

Instant Feedback

73,238 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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JP cycles is a good merchant but when I received my battery the box was damaged. Thought the battery wouldn't hold a charge so I put the battery tender on. Battery seems to hold a 13.10 charge. Packaging for shipment freakin sucked $#*!. There was no bubble wrap to hold the battery box in place. $#*!

Date of experience: August 4, 2024
Georgia
1 review
0 helpful votes
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Return then purchase
August 15, 2024

Purchased the wrong item. No problem with return & correct item received shortly after

Date of experience: August 4, 2024
Kansas
1 review
0 helpful votes
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Great
August 15, 2024

Check JP Cycles out. It was good. No problems. Going to quit doing surveys.

Date of experience: August 4, 2024
Michigan
1 review
0 helpful votes
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Always have the parts I need
August 15, 2024

I have bought a horn, handlebars, handgrips, a new tire, and various small screws and knob for my odometer. Always found what I needed theee

Date of experience: August 4, 2024
California
1 review
0 helpful votes
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Misleading description of product
August 15, 2024

Purchased the wrong side saddle bag support. Based on the pictures initially provided on what a left and right was the picture mislead me to believe to purchase the other side for fitment. When received realized it was wrong side then what picture led to believe. Checked back on web site to purchase the correct side support and that particular support is out of stock now.

Date of experience: August 4, 2024
Kimberly E. J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Texas
1 review
0 helpful votes
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Voltage Regulator 2018 FLSL
August 15, 2024

Quick service, correct part, bike working again. Can't type, time to ride

Date of experience: August 4, 2024
Virginia
1 review
0 helpful votes
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All the money spent and no stickers!
August 15, 2024
Updated review

Always easy part finding, all the parts fit very well. Still upset about no stickers or swag

Date of experience: August 4, 2024

Always easy part finding
August 3, 2024
Previous review

Always easy part finding

Date of experience: July 24, 2024
New York
1 review
0 helpful votes
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Received promptly
August 15, 2024

The order came in pretty quickly. I installed them on my bike, one pipe was easier than the other to install them in.

Date of experience: August 4, 2024
Oregon
1 review
0 helpful votes
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Product was as it should be. OEM fit
August 15, 2024

Great product showed up in a timely manner. Thanks for the convenience

Date of experience: August 4, 2024
Illinois
1 review
0 helpful votes
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Have ordered items from JP cycles before and they have always been great

Date of experience: August 4, 2024

Quick and easy
June 24, 2024
Previous review

Quick and easy

Date of experience: June 14, 2024
South Carolina
1 review
0 helpful votes
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Motorcycle tires
August 15, 2024

Fast delivery although one was delivered to my neighbor. Satisfying return on one that was wrong position.

Date of experience: August 4, 2024
Rhode Island
1 review
0 helpful votes
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Saddlemen seat for Indian Chieftain
August 15, 2024

Great price, fast shipping, very satisfied with the whole experience.

Date of experience: August 4, 2024
Massachusetts
1 review
0 helpful votes
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Avon memory foam grips
August 15, 2024

Went with the 1.625 diameter and should have went with the 1.5 inch. Otherwise like the grips and have never had a problem with J&P Cycles

Date of experience: August 4, 2024
Puerto Rico
1 review
0 helpful votes
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Very satisfied
August 15, 2024

Easy to navigate, easy to order, and very good everything. Thanks.

Date of experience: August 4, 2024
Texas
1 review
0 helpful votes
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Rear tail lights
August 15, 2024

Excellent customer service. Always looking fir the latest bolt on's for my 11 road king

Date of experience: August 4, 2024
Wisconsin
2 reviews
0 helpful votes
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Two brush generator for xlh sporty,
August 14, 2024
Updated review

Easy to shop,good description,so you get the right part. Well packed.chrome generator with regulator on the end.

Date of experience: August 4, 2024

All 👍 good so far
May 29, 2024
Previous review

All 👍 good so far

Date of experience: May 18, 2024
Sweden
1 review
0 helpful votes
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The checkout was wonky
August 14, 2024
Updated review

I was given several coupons to choose from However, at checkout it wouldn't allow the coupon to be applied to the billing and then I paid 7.99 for shipping that took almost a week and a half to two weeks. Now I work in a parts department for a dealership. I won't say which one(rhymes with bait-whiner) and I can get just about any part overnighted to my customers for under $35 wholly dependent on weight sometimes it takes longer because it's too heavy to ship overnight, but this part was tiny. Probably could've mailed it in the mail faster than it came through the package. It did come through the mail., giving them the option to have their vehicle up and running in the same day because of this issue the person I purchased the part for was stranded for over a week maybe look into your shipping process offer some options. But the way I see it. I think you owe me the shipping back maybe a coupon that'll work for the next purchase. The coupon I tried to use was SHIP35 thank you for your attention this matter.

Date of experience: August 4, 2024
Kimberly E. J&P Cycles Rep
over a year old

I am unsure where you received the code ship35 but that is not a valid shipping code for us.We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue


Wouldn't allow the coupon so the I see it you 3.45...
July 26, 2024
Previous review

Wouldn't allow the coupon so the I see it you 3.45 credit for the debocal promocode is SHIP35

Date of experience: July 16, 2024
New Jersey
1 review
0 helpful votes
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Flashing brake lights
August 14, 2024

Product works great very happy would recommend this product to anyone I feel as though there one of the better brake lights out there.

Date of experience: August 4, 2024
California
1 review
0 helpful votes
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I received the package.
August 14, 2024

Normal experience no problem shipping to my house. On time.

Date of experience: August 4, 2024
Missouri
1 review
0 helpful votes
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Everything went good
August 14, 2024

It was fast and easy. I website was easy to use. Had the parts I needed

Date of experience: August 4, 2024