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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,876
quality
23,601
This company responds to reviews on average within 5 days

Instant Feedback

73,223 reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Never have let me down
August 20, 2024

Easy to order, always have what I need. Thank you Thank you got here 1 day early even, so I was able to ride during the weekend

Date of experience: August 10, 2024
Canada
1 review
0 helpful votes
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Very smooth process and when I needed help I got help quickly on chat. Thanks.

Date of experience: August 10, 2024
Kentucky
1 review
0 helpful votes
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Reputable company. Good prices.
August 20, 2024

I was able to checkout easy and quick. I found exactly what I was looking for at a great prices.

Date of experience: August 10, 2024
Illinois
2 reviews
0 helpful votes
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Fluid change
August 20, 2024

Was not a Complete kit. I needed 1 more quart of primary and a gasket for the primary. That didn't come with the kit. But it was a learning experience.

Date of experience: August 10, 2024
South Carolina
1 review
0 helpful votes
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I always love the delivery times, quick response and always what I ordered

Date of experience: August 10, 2024
Massachusetts
1 review
0 helpful votes
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It was good to find the same product, thank you. Easy to use website, many selections, customer service if I needed help.

Date of experience: August 10, 2024
Indiana
1 review
0 helpful votes
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Had what I needed! Fast shipping!
August 20, 2024

Fast shipping! And they was the only one that had it in stock! Guy was great on the phone!

Date of experience: August 10, 2024
Australia
1 review
0 helpful votes
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Order was medium size all items listed as in stock ship in 24 hrs, what a joke, took so long to orginize u sent half, then 1 day latter u sent the rest, which went to ny in the usa, im in austraila it got sent back to u and u just cancelled it and refunded, as if i didnt want those parts any way, the other half got to sydney where it sat for 9 days then got trucked across the country 5 days and 3 more before i saw it. Dont worry about the other parts i needed to finish the job ill find them else where

Date of experience: August 10, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know. As far as the Museum that was John's families choice as they owned the museum not the company. John's son is still our CEO. Please call us a speak to live person. Here is our contact info Please reach out to us at [email protected], give us a call at 800-318-4823, or utilize our live [email protected]

South Dakota
1 review
0 helpful votes
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Great Service
August 20, 2024

Easy to buy from. Bought a Mustang seat I thought would fit my 05 Road King but was for a 09 and newer. Called for a RA number and returned for free. Great company to buy from as I have bought other parts previously and was very satisfied.

Date of experience: August 10, 2024
Massachusetts
1 review
0 helpful votes
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I've always been happy shopping at JP Cycles! Great people great products/customer service.

Date of experience: August 10, 2024
California
1 review
0 helpful votes
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It was a good deal accentuated with a discount.
I am happy with the service and free shipping.
I am looking forward to using the service that is provided with future purchases

Date of experience: August 9, 2024

Thanks for the 10% off
August 8, 2024
Previous review

Thanks for the 10% off

Date of experience: July 29, 2024
Georgia
2 reviews
0 helpful votes
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Fast shipping good quality break pads.
Fit perfect
EZ to install

Date of experience: August 9, 2024
Maryland
1 review
0 helpful votes
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Great Tire and Service!
August 20, 2024

I bought a HD Dunlop tire that saved me big bucks had I bought it from Harley. Since I own a 2006 Wide Glide, Harley doesn't seem to want me. Thanks J&P! I will be back!🏍

Date of experience: August 9, 2024
California
1 review
0 helpful votes
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Feedback
August 19, 2024

*******************
Is Ok. Always was.
*********************
*********************

Date of experience: August 9, 2024
Canada
1 review
0 helpful votes
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Good service.
August 19, 2024
Updated review

I had to enter some information multiple times
My order came sooner than expected.

Date of experience: August 9, 2024

I had to enter some information multiple times
August 8, 2024
Previous review

I had to enter some information multiple times

Date of experience: July 29, 2024
Arkansas
1 review
0 helpful votes
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Great
August 19, 2024

I received my risers in good condition and on time. I will order more from this company again.

Date of experience: August 9, 2024
Illinois
1 review
0 helpful votes
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Oil pressure gauge
August 19, 2024

Fitting sent with oil pressure gauge would not seal at crankcase. Oil leaked at o-ring.

Date of experience: August 9, 2024
Texas
1 review
0 helpful votes
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Buyinh experience
August 19, 2024

All good, found a 10% off first purchase J&P email offer after I made my first purchase. Thought I was buying a gallon of antifreeze, but it was only a half gallon. All issues on my end, not J&P.

Date of experience: August 9, 2024
Missouri
1 review
0 helpful votes
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Bars, bushings, and bolts
August 19, 2024

I'm ol'skool, and uncomfortable with ordering parts online. No worries, I called JP Cycles, and the cust serve rep walked me through what I needed to do what I wanted. They were very helpful and patient. Great experience overall!

Date of experience: August 9, 2024
Pennsylvania
2 reviews
0 helpful votes
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Motorcycle Brake Pads
August 19, 2024

Easy to navigate website. Parts were as described and came packaged well.

Date of experience: August 9, 2024