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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,865
quality
23,490
This company responds to reviews on average within 5 days

Instant Feedback

72,897 reviews

We monitor reviews for authenticity

West Virginia
1 review
0 helpful votes
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Fantastic all around!
August 22, 2024

Battery went bad in my Dyna 2 hrs before a planned ride with my son to help him practice his slow maneuvering skills. Local auto stores did not have the battery I was looking for, and Harley was closed cause it was a Monday. Went online and you had it. Received it the next day! Thank you so much!

Date of experience: August 12, 2024
Texas
1 review
0 helpful votes
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Awesome!
August 22, 2024

It was so easy to find what I was needing to fix my husband's bike.

Date of experience: August 12, 2024
Virginia
1 review
0 helpful votes
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Not ideal
August 22, 2024

Paint chipped right away.i was not very satisfied. Also…This 50 character thing is very annoying.

Date of experience: August 12, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.

Iowa
1 review
0 helpful votes
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Easy to order, Fast delivery
August 22, 2024

Good price, value. Rec'd on time. Appropriately packaged.

Date of experience: August 12, 2024
North Carolina
1 review
0 helpful votes
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Always a good time
August 22, 2024

I can always find what I need when I shop with J&P. I can also find things that I didn't know I needed/wanted.

Date of experience: August 12, 2024
Maryland
1 review
0 helpful votes
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Avon Memoryfoam grips
August 22, 2024

These arrived on time, and are of good quality. Have not installed yet

Date of experience: August 12, 2024
California
1 review
0 helpful votes
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Adequate service
August 22, 2024

I ordered parts. They arrived. End of story. Then the company's marketers wasted my time with pointless reviews. ----------------------------------------------------

Date of experience: August 12, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Florida
1 review
0 helpful votes
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Fast service
August 22, 2024

No issues here. Ordered something and got an instant e-mail telling me when it would be shipped. They did what they said they were going to do. Simple as that.

Date of experience: August 12, 2024
Minnesota
1 review
0 helpful votes
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Fast shipping
August 22, 2024

J&P had the parts I need and at competitive prices! I will be purchasing from them for future parts and accessories

Date of experience: August 12, 2024
Missouri
1 review
0 helpful votes
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Exhaust
August 22, 2024

They came in good shape that's pretty much all I can say about that

Date of experience: August 12, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Missouri
1 review
0 helpful votes
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Throttle / Idle cables
August 22, 2024

Quick and efficient process. Product was as described and perfect fit.

Date of experience: August 12, 2024
California
1 review
0 helpful votes
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Highly recommend
August 22, 2024

Easily navigated the website! User friendly and really great prices!

Date of experience: August 12, 2024
Colorado
1 review
0 helpful votes
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Product issue
August 22, 2024

Product arrived, before installation a retainer tab broke off cover as weld was subpar if that. Fortunately i was able to weld it back on but affected overall chrome appearance. Made in china perhaps?

Date of experience: August 12, 2024
Texas
1 review
0 helpful votes
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Everything went fine
August 22, 2024

Good experience good service good product i wish to complete this and go on with my day but i can say it briefly and dont need 50 letterrs to do it

Date of experience: August 12, 2024
Indiana
1 review
0 helpful votes
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Fast shipping, quality products
August 22, 2024
Updated review

Please fix autofill portion of your orderform. I shouldn't have to manually type my information. I was logged in, and have ordered before. Other than that, you guys rock!

Date of experience: August 12, 2024

Ive ordered here before, im logged i with my account,...
August 19, 2024
Previous review

Ive ordered here before, im logged i with my account, yet I still had to manually enter address and payent method? Weak D bro...

Date of experience: August 9, 2024
Wyoming
1 review
0 helpful votes
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Easy to shop
August 22, 2024

The product arrived on time. It was exactly what I ordered. I am very pleased with this company.

Date of experience: August 12, 2024
California
1 review
0 helpful votes
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Happy 🤙
August 22, 2024
Updated review

Happy with my perches good price/ fast delivery/ good Quality

Date of experience: August 11, 2024

Keep logging on/off🤙
August 6, 2024
Previous review

Keep logging on/off
🤙

Date of experience: July 26, 2024
California
1 review
0 helpful votes
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Excellent customer suppot
August 22, 2024

Amber light fit perfect. Also customer support was excellent

Date of experience: August 11, 2024
Washington
2 reviews
0 helpful votes
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Had an order delivered to CG locally, surprised at just how easy it was.

Shout out to Jonathon at CG - Tacoma. That guy knows his stuff!

Date of experience: August 11, 2024
Pennsylvania
1 review
0 helpful votes
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Awesome Experience!
August 22, 2024

Great pre-charged battery, shipping was fast, bike started right away!

Date of experience: August 11, 2024