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Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
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Easy and quick everything came fast easy to find items. You never have to wait and it's so easy to order
Very Good As Usual got the order in a timely fashion, but no installation instructions. Yes I have the manuals for my machine but this is not covered and U Tube don't cover this modification.
Great service great prices. Returns no problem. Very helpful and friendly
Easy purchasing. No issues with returns. Great products. This is one loud $#*! horn!
Actually came way ahead of promised delivery time! Top quality belt!
Shopping was fine but couldn't log in to account. Tried to change password but never received a reply email. So if there is a discount please add it. Thank you.
Fast delivery well packaged. Just a little tricky finding the right parts. Was getting a lot of universal fit options when giving a year make and model.
JP CYCLES never let me down, when I'm in a town and there's a JP's close by I always stop in. The staff is ALWAYS friendly and helpful.
Starter clutch gear fit perfect on my 1999 softail custom. Item arrived very quick. I will be making more purchases from them in the future.
I checked the information to verify that the part would fit my bike. When I got it, it did not fit like I needed it to. It had to have mounting brackets which I didn't have and did not come with the new speakers.
Not impressed with quality. One hole not drilled out so had to return.
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know. We do offer a 90 day return policy. Please reach out to us at [email protected], give us a call at 800-318-4823, or utilize our live [email protected]
Ordered parts, got parts, installed part
Thanks for your help
Fast shipping. Came as promised Fast shipping. Came as Promised fast shipping. Came as promised Fast shipping. Came as promised Fast shipping. Came as promised
Great as always products are directly designated to my needs
Replaced original HD seat with the Mustang seat with backrest. Should have done it a long time ago. Not inexpensive but worth it. Shipping was included and quick.
Great Customer Service! I had several questions which were answered by an associate which enabled me to purchase the right product for my motorcycle.
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.


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