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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,868
quality
23,533
This company responds to reviews on average within 5 days

Instant Feedback

73,039 reviews

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California
1 review
0 helpful votes
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Got here fast
August 23, 2024

Great service. Nice people. Went the extra mile. The part came fast.

Date of experience: August 12, 2024
Massachusetts
1 review
0 helpful votes
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Love you guys
August 23, 2024

Easy and quick everything came fast easy to find items. You never have to wait and it's so easy to order

Date of experience: August 12, 2024
Missouri
1 review
0 helpful votes
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Very Good As Usual got the order in a timely fashion, but no installation instructions. Yes I have the manuals for my machine but this is not covered and U Tube don't cover this modification.

Date of experience: August 12, 2024
Illinois
1 review
0 helpful votes
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Great place to do business
August 23, 2024

Great service great prices. Returns no problem. Very helpful and friendly

Date of experience: August 12, 2024
Virginia
2 reviews
0 helpful votes
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Great
August 23, 2024

Easy to order part on line...Got my item in a good timely manner...thank you...

Date of experience: August 12, 2024
California
1 review
0 helpful votes
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Fast Shipping
August 23, 2024

Received my order the day after delivery with free shipping

Date of experience: August 12, 2024
North Carolina
2 reviews
0 helpful votes
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Product was as described.
August 23, 2024

Easy purchasing. No issues with returns. Great products. This is one loud $#*! horn!

Date of experience: August 12, 2024
California
1 review
0 helpful votes
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Good price, good product, on time
August 23, 2024

Actually came way ahead of promised delivery time! Top quality belt!

Date of experience: August 12, 2024
Nevada
1 review
0 helpful votes
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2020 ultra limited
August 22, 2024

Shopping was fine but couldn't log in to account. Tried to change password but never received a reply email. So if there is a discount please add it. Thank you.

Date of experience: August 12, 2024
New York
1 review
0 helpful votes
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Back in the saddle
August 22, 2024

Fast delivery well packaged. Just a little tricky finding the right parts. Was getting a lot of universal fit options when giving a year make and model.

Date of experience: August 12, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Illinois
2 reviews
0 helpful votes
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Fast delivery
August 22, 2024

JP CYCLES never let me down, when I'm in a town and there's a JP's close by I always stop in. The staff is ALWAYS friendly and helpful.

Date of experience: August 12, 2024
New York
1 review
0 helpful votes
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Starter clutch gear fit perfect on my 1999 softail custom. Item arrived very quick. I will be making more purchases from them in the future.

Date of experience: August 12, 2024
Texas
1 review
0 helpful votes
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Good service, part didn't fit.
August 22, 2024

I checked the information to verify that the part would fit my bike. When I got it, it did not fit like I needed it to. It had to have mounting brackets which I didn't have and did not come with the new speakers.

Date of experience: August 12, 2024
Missouri
1 review
0 helpful votes
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Perfect
August 22, 2024

Just what I ordered, great packaging, and fast shipping. I will definitely order from them again.

Date of experience: August 12, 2024
Oklahoma
1 review
0 helpful votes
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Poor craftsmanship.
August 22, 2024

Not impressed with quality. One hole not drilled out so had to return.

Date of experience: August 12, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know. We do offer a 90 day return policy. Please reach out to us at [email protected], give us a call at 800-318-4823, or utilize our live [email protected]

Missouri
1 review
0 helpful votes
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I Don't do reviews
August 22, 2024

Ordered parts, got parts, installed part
Thanks for your help

Date of experience: August 12, 2024
Texas
1 review
0 helpful votes
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Bearings
August 22, 2024

Fast shipping. Came as promised Fast shipping. Came as Promised fast shipping. Came as promised Fast shipping. Came as promised Fast shipping. Came as promised

Date of experience: August 12, 2024
California
1 review
0 helpful votes
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Always great
August 22, 2024

Great as always products are directly designated to my needs

Date of experience: August 12, 2024
North Carolina
1 review
0 helpful votes
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Mustang Seat
August 22, 2024

Replaced original HD seat with the Mustang seat with backrest. Should have done it a long time ago. Not inexpensive but worth it. Shipping was included and quick.

Date of experience: August 12, 2024
Illinois
1 review
0 helpful votes
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Great Products & Customer Support!
August 22, 2024

Great Customer Service! I had several questions which were answered by an associate which enabled me to purchase the right product for my motorcycle.

Date of experience: August 12, 2024