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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,873
quality
23,569
This company responds to reviews on average within 5 days

Instant Feedback

73,151 reviews

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West Virginia
2 reviews
0 helpful votes
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A cut above
August 23, 2024

Outstanding service and attention to issues. I received my order and found a manufacturers defect. I contacted sales and immediately I got a return label and a replacement was sent right away. It's easy to rate high when everything goes right but how a company handles a problem is a better measure of who they really are. I will buy from J&P again

Date of experience: August 13, 2024
Washington
2 reviews
0 helpful votes
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Review
August 23, 2024

Ok, although it would be nice to place items in cart and continue shopping without having to go back to the beginning.

Date of experience: August 13, 2024
Minnesota
1 review
0 helpful votes
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Mostly satisfied
August 23, 2024

Product was as described. Instructions for repair should be evaluated by J&P team. If the detailed instructions are followed to spec then the bore after ream wouldn't be a press fit for bushings as OD of bushings is equal to ream size. Also, reaming the bushings after installation would appear to create an air gap in the throttle plate shaft which was the original issue.

Date of experience: August 13, 2024
Texas
1 review
0 helpful votes
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Outstanding customer support
August 23, 2024
Updated review

They had what I needed. It was easy to find and order. This is a big reason I purchase my motorcycle parts from here.

Date of experience: August 13, 2024

Fast, easy and convenient
July 7, 2024
Previous review

Fast, easy and convenient

Date of experience: June 27, 2024
Montana
1 review
0 helpful votes
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Great
August 23, 2024

Great selection good prices. Beats the hell out of ordering it from H-D.

Date of experience: August 13, 2024
Minnesota
1 review
0 helpful votes
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Fast shipping and quality parts
August 23, 2024

I needed certain parts for my Harley and these J&P had what I needed in stock with speedy shipping no complaints here.

Date of experience: August 13, 2024
South Carolina
1 review
0 helpful votes
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None
August 23, 2024

No record to give. Nothing to add. Pleased with my delivery and product

Date of experience: August 13, 2024
Kentucky
1 review
0 helpful votes
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Clutch cable
August 23, 2024

Better than what I had originally in the bike thank you very much

Date of experience: August 13, 2024
Minnesota
1 review
0 helpful votes
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Quick fix for order mess
August 23, 2024

Ordered few things needed as my bike was broke down. After a day or two I received notice that they didn't have one part like the inventory said so they refunded me quickly. Wasn't a big deal but the next part I needed right away and it wasn't shipping. I finally called to see what was going on and found out it was still coming from the factory. Was able to change my order and get a part that was ready to go and got it within three days. Customer service was great and I'm happy for the speedy fix.

Date of experience: August 13, 2024
North Carolina
1 review
0 helpful votes
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Fixed the problem
August 23, 2024

Had other levers get snapped off too easily. This one fit perfectly and is much better constructed than the others. I believe this one will withstand the abuse better than the others. :)

Date of experience: August 13, 2024
New Jersey
1 review
0 helpful votes
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NEW BATTERY
August 23, 2024

My order came on time and and in good condition, as always! J&P is a largely known online shop for motorcycle parts and has always delivered.

Date of experience: August 13, 2024
Rhode Island
1 review
0 helpful votes
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Great street glide speakers
August 23, 2024

Great that the military discount is offered and the costumer service was very good when I asked about the delivery

Date of experience: August 13, 2024
Massachusetts
1 review
0 helpful votes
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Good
August 23, 2024

Nice good great grand awesome got it sick sweet dope very cool rad

Date of experience: August 13, 2024
California
1 review
0 helpful votes
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The holes don't align up
August 23, 2024
Updated review

Good, the product looks great. The price was great. The only thing is, one of the holes don't align up.

Date of experience: August 13, 2024

Great so far
August 7, 2024
Previous review

Great so far

Date of experience: July 28, 2024
Indiana
1 review
0 helpful votes
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Website is easy to navigate through and find exactly what you are looking for. And verify correct fitment on your motorcycle.

Date of experience: August 13, 2024
New York
1 review
0 helpful votes
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Good Deal on Tires
August 23, 2024

Cody was a BIG help...a good product line with great service and fast shipping!

Date of experience: August 13, 2024
California
1 review
0 helpful votes
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Bike cover
August 23, 2024

The cover itself isn't bad it has mo= to do with the size of it, it was purchased to cover a sportster and doesn't fit even though it was listed as the correct cover for the bike

Date of experience: August 13, 2024
Kentucky
1 review
0 helpful votes
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Great
August 23, 2024

I'm sure it would have been a great product but it didn't fit so I had to send it back

Date of experience: August 13, 2024
New Jersey
1 review
0 helpful votes
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5 Stars
August 23, 2024

Great products, fast shipping. What more could I ask for? Thanks J&P.

Date of experience: August 13, 2024
Ohio
1 review
0 helpful votes
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Fred
August 23, 2024

It was easy to find the part and received feedback at every step.

Date of experience: August 13, 2024