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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,871
quality
23,544
This company responds to reviews on average within 5 days

Instant Feedback

73,063 reviews

We monitor reviews for authenticity

Virginia
2 reviews
0 helpful votes
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Easy peasy..
September 18, 2024

Easy peasy. Found what i wanted and now its on the way. Came as described and priced competitively.

Date of experience: September 8, 2024
Tennessee
1 review
0 helpful votes
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Good place to deal with.
September 18, 2024

I have dealt with this company in store and over the internet and they are very helpful.

Date of experience: September 8, 2024
Wisconsin
1 review
0 helpful votes
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Just what I needed
September 18, 2024

Quick easy to order and place, fast shipping. Package showed up undamaged. Product was as ordered.

Date of experience: September 8, 2024
Tennessee
1 review
0 helpful votes
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Throttle cable
September 18, 2024

Great it was easy to make a order thank you the order I got is great

Date of experience: September 8, 2024
North Dakota
2 reviews
0 helpful votes
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Installed the pressure sender but it's not working correctly.
September 18, 2024
Updated review

Ordering was good. It said item was a match for my bike but isn't working. Didn't have time to take on a ride only ideal the bike for now. Will try when I get back.

Date of experience: September 8, 2024

Easy to find part this time
September 4, 2024
Previous review

Easy to find part this time.

Date of experience: August 25, 2024
Washington
1 review
0 helpful votes
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The way it's supposed to work
September 18, 2024

They were easy to find, easy to purchase, and they fit as was expected.

Date of experience: September 8, 2024
California
1 review
0 helpful votes
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Parts for Harley
September 18, 2024

Everything for as it should have. Always satisfied with the product I buy from there

Date of experience: September 8, 2024
Missouri
1 review
0 helpful votes
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Review Title
September 18, 2024

My phone conversation was a bit better than in store but it's all good

Date of experience: September 8, 2024
Florida
2 reviews
0 helpful votes
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Best place for bike needs
September 18, 2024

Always have what I need in stocks with great prices and fast shipping

Date of experience: September 8, 2024
Alabama
1 review
0 helpful votes
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FedEx is the worst shipping company
September 18, 2024
Updated review

Brake pads are 5 stars, but my order came 2 days late because FedEx is the absolute worst. UPS is the was to go guys…

Date of experience: September 8, 2024

Great customer service and support!
May 23, 2024
Previous review

Great customer service and support!

Date of experience: May 13, 2024
Florida
1 review
0 helpful votes
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Easy shopping and ordering experience
September 18, 2024

Easy shopping and ordering experience, I received my order quickly with no hassles.

Date of experience: September 8, 2024
Colorado
1 review
0 helpful votes
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New to the Harley life!
September 18, 2024

I just got my first Harley Davidson and don't know much about them this sight made it easy for me to find the parts I needed for my bike thank you J & P Cycles!

Date of experience: September 8, 2024
New York
1 review
0 helpful votes
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They Nailed it again
September 18, 2024

Right part and super fast delivery. With instructions even

Date of experience: September 8, 2024
Massachusetts
2 reviews
0 helpful votes
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First time buyer
September 18, 2024

Everything was as promised. Came as ordered. Haven't installed yet

Date of experience: September 8, 2024
California
1 review
0 helpful votes
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Disappointed
September 18, 2024
Updated review

Was looking for a rear turn signal lens cover to fit my Anniversary VROD. I was sent a part that does not fit. I'm now learning the OEM part has been discontinued. I hope J &P takes this info into account. As far as their service, they are prompt and professional. Will continue my search for this part elsewhere.

Date of experience: September 8, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.


Incredibly fast, knowledgeable staff!
September 4, 2024
Previous review

Incredibly fast, knowledgeable staff! SHOP HERE!

Date of experience: August 25, 2024
New Jersey
1 review
0 helpful votes
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Dunlop
September 18, 2024

Ordered the tires and within forty eight hours they were on my frond steps.

Date of experience: September 8, 2024
Illinois
1 review
0 helpful votes
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Easy and Quick
September 18, 2024

I ordered some springs for my Harley. The website was easy to navigate and they came much faster than expected! I will be shopping with J&P again for any additional parts for my bike

Date of experience: September 8, 2024
Indiana
1 review
0 helpful votes
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A very good purchase
September 18, 2024

The extended/lowered brake pedal makes the braking operation a lot more natural. I no longer have to raise my foot to get on the pedal, which is a great thing, and I can control the rear brake a lot better.

Date of experience: September 8, 2024
California
1 review
0 helpful votes
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Flange & Gasket kit
September 18, 2024

Items were clean and in perfect condition for install. Recommend adding tools list/description of tools to be used for the gasket install portion to avoid any MacGyver solutions.

Date of experience: September 8, 2024
Indiana
1 review
0 helpful votes
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Great product, great staff for support
September 18, 2024

Everything was great from beginning to end except for the shipping hiccup I had to call about. That was quickly taken care of and handled with superior service. Thank you!

Date of experience: September 8, 2024