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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,875
quality
23,612
This company responds to reviews on average within 5 days

Instant Feedback

73,238 reviews

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New York
1 review
0 helpful votes
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Saddleman seat
October 25, 2024

Looks great on the bike and so much more comfortable then the stock seat

Date of experience: October 15, 2024
Colorado
1 review
0 helpful votes
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Great Products
October 25, 2024
Updated review

Simple, Easy and always accurate on there descriptions and how they fit.

Date of experience: October 15, 2024

Excellent!
November 2, 2023
Previous review

Excellent!

Date of experience: November 2, 2023
Oregon
2 reviews
0 helpful votes
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Who is who?
October 25, 2024
Updated review

Ordered part just as done for many years past but this time received a bill / charge from "Cycle gear. Com". When I looked on my account with them no purchase existed. I had gone by the local Cycle Gear shop and made inquiry about the charge and they had no record of transaction and stated 'maybe hack/fraud. I then filed a query with Pay Pal and was told it was legitimate purchase. After doing some research and finding the Logo "Revzilla" on document sent me by Pay Pal and decided to follow the money. In doing so I finally found a charge I made to "J&P" for the amount and was not entered into that J&P account under my name until sent. I now realize all three entities are owned by the same corp. and hope future any transactions have the receipt / purchase listed with the company with which they were made. Do not know how many other company's are owned by this corporation but don't wish to play hide and seek with billing in future. S.D. Harvey

Date of experience: October 15, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.


Easy website to navigate with most all the parts to...
April 19, 2024
Previous review

Easy website to navigate with most all the parts to keep my honey's running and happy. Not so with my bankroll!

Date of experience: April 9, 2024
California
1 review
0 helpful votes
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Ok
October 25, 2024

I was surprised to get just one seal. I thought it was a set of 4.

Date of experience: October 15, 2024
Virginia
1 review
0 helpful votes
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I have purchased this product before. It does what it was designed to do. So I purchased it again. The product was received as described.

Date of experience: October 15, 2024
Texas
1 review
0 helpful votes
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Old school bag rails
October 25, 2024

I received my order for twin bag rails on Oct 4th and installed them that night when I went to install the end becket I realized JP cycles sent two lefts I reached out on Monday 7th and here is the 15 and the issue still hasn't been resolved
Hope JPC will just send 1 right side bracket so the I don't have to remove the rails which are already installed

Date of experience: October 15, 2024
New Hampshire
1 review
0 helpful votes
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My FLSTC ign. Sw. Order
October 25, 2024

I ordered the Drag Specialties HD FLSTC replacement ignition switch. The ordering process was easy, it was shipped quickly, and it fit the motorcycle perfectly.

Date of experience: October 15, 2024
California
1 review
0 helpful votes
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Comfy
October 25, 2024

Very comfortable seat for both the rider and the passenger.

Date of experience: October 14, 2024
North Carolina
1 review
0 helpful votes
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I am not sure why everyone wants an immediate reviews when I haven't had an opportunity to install it yet.

Date of experience: October 14, 2024
Texas
2 reviews
0 helpful votes
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Air filter order
October 25, 2024

Awesome experience ease of ordering and right product a lot of products to choose from

Date of experience: October 14, 2024
Ohio
2 reviews
3 helpful votes
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The gaskets are fine
October 25, 2024

Smooth as usual except for the weird wrinkle them I ordered two gaskets and they came from two different places several days apart. Since I paid a good bit more for the shipping than the parts, it left me wondering if that was necessary. I guess logistics don't always seem logical but kudos to JP because they did what it took to get the parts to me.

Date of experience: October 14, 2024
Colorado
1 review
0 helpful votes
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Great parts. Fast shipping
October 25, 2024

The shipping company could do bettering updating their status.

Date of experience: October 14, 2024
Texas
1 review
0 helpful votes
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I've been ordering from J&p for about 15 years now. Always an easy and fast experience.

Date of experience: October 14, 2024
California
1 review
0 helpful votes
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All in one shopping website
October 25, 2024

Can always find what I am looking for. Great prices as well!

Date of experience: October 14, 2024
New Mexico
1 review
0 helpful votes
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Great store.
October 24, 2024
Updated review

The RPM membership might be of some use for someone who buy a lot of stuff. That's not me.

Date of experience: October 14, 2024

Your messaging indicated a discount for new membership...
October 13, 2024
Previous review

Your messaging indicated a discount for new membership for this order but was then withdrawn at checkout. Crappy

Date of experience: October 3, 2024
South Carolina
1 review
0 helpful votes
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Easily found what I was looking for. Picked one out based on the reviews. Did J&P chat to confirm that it would fit my bike. Answered right away and verified it would fit my model.
Arrived in 2 days. I love buying from this store.

Date of experience: October 14, 2024
Florida
1 review
0 helpful votes
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Great Counter service
October 24, 2024

Great counter service by the Parts guy, knew what I needed and parts were here in three days

Date of experience: October 14, 2024
New York
1 review
0 helpful votes
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Speedy
October 24, 2024

Delivery was quick and easy. Showed up earlier than expected.

Date of experience: October 14, 2024
Texas
1 review
0 helpful votes
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Fast Service and Good Products
October 24, 2024

Parts were what I ordered and they arrived promptly. Great service.

Date of experience: October 14, 2024
Colorado
1 review
0 helpful votes
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Everyone wants the right parts.
October 24, 2024

I have made 3 orders recently, first I bought ba rebuild kit for a 1999 Softail Front brake master cylinder. Rebuild kit, I'm not sure what happened with this as it would be cheaper to fix than buy new, After the rebuild the brakes still did not work. No fluid coming through the cylinder. I did it right as it is an easy rebuild, Due to time restraints I bought a new cylinder, still waiting for it. I guess I missed something. Third was bolts (5) for the rear wheel, I went by the "fits this bike" and should have read better what I bought, They are too short. But they let me return them. So far I'm happy with J&P Cycles. Mostly the problems were mine but that's life. I can't blame anyone but myself. I still buy from J&P and will continue to do so.

Date of experience: October 14, 2024