Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Looks great on the bike and so much more comfortable then the stock seat
Simple, Easy and always accurate on there descriptions and how they fit.
Ordered part just as done for many years past but this time received a bill / charge from "Cycle gear. Com". When I looked on my account with them no purchase existed. I had gone by the local Cycle Gear shop and made inquiry about the charge and they had no record of transaction and stated 'maybe hack/fraud. I then filed a query with Pay Pal and was told it was legitimate purchase. After doing some research and finding the Logo "Revzilla" on document sent me by Pay Pal and decided to follow the money. In doing so I finally found a charge I made to "J&P" for the amount and was not entered into that J&P account under my name until sent. I now realize all three entities are owned by the same corp. and hope future any transactions have the receipt / purchase listed with the company with which they were made. Do not know how many other company's are owned by this corporation but don't wish to play hide and seek with billing in future. S.D. Harvey
Easy website to navigate with most all the parts to keep my honey's running and happy. Not so with my bankroll!
I have purchased this product before. It does what it was designed to do. So I purchased it again. The product was received as described.
I received my order for twin bag rails on Oct 4th and installed them that night when I went to install the end becket I realized JP cycles sent two lefts I reached out on Monday 7th and here is the 15 and the issue still hasn't been resolved
Hope JPC will just send 1 right side bracket so the I don't have to remove the rails which are already installed
I ordered the Drag Specialties HD FLSTC replacement ignition switch. The ordering process was easy, it was shipped quickly, and it fit the motorcycle perfectly.
Very comfortable seat for both the rider and the passenger.
I am not sure why everyone wants an immediate reviews when I haven't had an opportunity to install it yet.
Awesome experience ease of ordering and right product a lot of products to choose from
Smooth as usual except for the weird wrinkle them I ordered two gaskets and they came from two different places several days apart. Since I paid a good bit more for the shipping than the parts, it left me wondering if that was necessary. I guess logistics don't always seem logical but kudos to JP because they did what it took to get the parts to me.
The shipping company could do bettering updating their status.
I've been ordering from J&p for about 15 years now. Always an easy and fast experience.
Can always find what I am looking for. Great prices as well!
The RPM membership might be of some use for someone who buy a lot of stuff. That's not me.
Your messaging indicated a discount for new membership for this order but was then withdrawn at checkout. Crappy
Easily found what I was looking for. Picked one out based on the reviews. Did J&P chat to confirm that it would fit my bike. Answered right away and verified it would fit my model.
Arrived in 2 days. I love buying from this store.
Great counter service by the Parts guy, knew what I needed and parts were here in three days
Parts were what I ordered and they arrived promptly. Great service.
I have made 3 orders recently, first I bought ba rebuild kit for a 1999 Softail Front brake master cylinder. Rebuild kit, I'm not sure what happened with this as it would be cheaper to fix than buy new, After the rebuild the brakes still did not work. No fluid coming through the cylinder. I did it right as it is an easy rebuild, Due to time restraints I bought a new cylinder, still waiting for it. I guess I missed something. Third was bolts (5) for the rear wheel, I went by the "fits this bike" and should have read better what I bought, They are too short. But they let me return them. So far I'm happy with J&P Cycles. Mostly the problems were mine but that's life. I can't blame anyone but myself. I still buy from J&P and will continue to do so.
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.


We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.