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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,874
quality
23,589
This company responds to reviews on average within 5 days

Instant Feedback

73,187 reviews

We monitor reviews for authenticity

Nevada
2 reviews
0 helpful votes
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JP had what I needed amd shipped it fast. Happy with my order.

Date of experience: October 14, 2024
Minnesota
1 review
0 helpful votes
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Got the wrong part
October 24, 2024

Bad will never order anything else got the wrong part so now stuck with what I got tried to return it didn't work out

Date of experience: October 13, 2024
Kimberly E. J&P Cycles Rep
over a year old

I see you are working with our team to get this resolved. They are just waiting on your pics to get this returned and the corrected item out to you. We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

California
1 review
0 helpful votes
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Easy fast shopping
October 24, 2024
Updated review

Was easy to find. Shipped fast. Grips are ok just skinnier than I would have liked.

Date of experience: October 13, 2024

Quick delivery
July 27, 2024
Previous review

Pricing was fair. The shipping was really fast. Products were exactly what I ordered.

Date of experience: July 17, 2024
Florida
1 review
0 helpful votes
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Good Company
October 24, 2024

No problems, order came quickly, well packed. Previous good experience.

Date of experience: October 13, 2024
Texas
3 reviews
0 helpful votes
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Never Disappointed
October 24, 2024
Updated review

I have been ordering various motorcycle parts and supplies for a very long time from J&P Cycles. I am always satisfied with the price, quality and fast shipping I have received.

Date of experience: October 13, 2024

Always what I need at a great price and the satisfaction...
October 17, 2024
Previous review

Always what I need at a great price and the satisfaction know it is an exact fit for my bike. Love J&P been a customer since the beginning

Date of experience: October 6, 2024
Minnesota
1 review
0 helpful votes
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Easy shopping
October 24, 2024
Updated review

It was easy to find the items I wanted. Shipping was quick and accurate

Date of experience: October 13, 2024

Quick and easy
October 15, 2024
Previous review

Quick and easy.

Date of experience: October 4, 2024
Idaho
1 review
0 helpful votes
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Correct part, poor manufacturing
October 24, 2024

The brake pads ordered were correct, except that the holes for the slide pins were not in the correct place. Had to modify them to fit my bike. I ordered from a bike specific site so that I knew I was getting the right part, they came in and I had to hog out the holes to fit my intruder. I would have returned them but I was leaving on a long ride and couldn't wait another week and a half, so i.made them work. Please contact the manufacturer.

Date of experience: October 13, 2024
Kimberly E. J&P Cycles Rep
over a year old

Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.

North Carolina
2 reviews
0 helpful votes
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Road King slip-on exhaust
October 24, 2024
Updated review

I've been purchasing parts from J&P for 7 years for various motorcycles. Never really had any problems.

Date of experience: October 13, 2024

Blue
April 22, 2024
Previous review

Ordered blue wires and blue grips to accent the 2021 Streetbob. Order came to the house in 6 days.

Date of experience: April 12, 2024
Missouri
1 review
0 helpful votes
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Great
October 23, 2024

Great experience and easy to order got my order as claimed. Good product

Date of experience: October 13, 2024
Colorado
1 review
0 helpful votes
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Sissy bar bracket
October 23, 2024

Part ordered not the same as on the bike but fits and is OK so I will keep it... comes with not seeing it or touching it on line orders...

Date of experience: October 13, 2024
Arizona
1 review
0 helpful votes
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Quick delivery
October 23, 2024

Easy ordering and quick delivery! Will definitely shop online again through J&P!

Date of experience: October 13, 2024
Texas
1 review
0 helpful votes
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I need it yesterday.
October 23, 2024

Prompt delivery, definitely a plus in my book. They have a nice selection and pretty good prices.

Date of experience: October 13, 2024
Arizona
1 review
0 helpful votes
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Easy ordering with fast delivery.
October 23, 2024

Better and easier than dealing with the dealer parts dept which is allways a pain in the___!

Date of experience: October 13, 2024
Minnesota
1 review
0 helpful votes
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From the time I ordered it was only a few days before I got what I ordered👍🏻. The price was right also.

Date of experience: October 13, 2024
Washington
1 review
0 helpful votes
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Fits older bikes
October 23, 2024

I like modify old bikes. Fits great 1988 flst.

Need longer 5/16 -18 bolts. Some flat washers and split washer. Easy peasy.

Date of experience: October 13, 2024
Oregon
1 review
0 helpful votes
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Exhaust savior
October 23, 2024

Exactly what I needed! Was able to attached my exhaust to my header on my dirt bike.

Date of experience: October 13, 2024
New York
1 review
0 helpful votes
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JP cycles great deals!
October 23, 2024

I have only ordered brake pads and air filters for my Harley and every time was easy fast. Very simple website to navigate.👍

Date of experience: October 13, 2024
California
1 review
0 helpful votes
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Fast shipping
October 23, 2024

Great and fast shipping and good customer service. Great recommendations.

Date of experience: October 13, 2024
Colorado
1 review
0 helpful votes
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Hard to find gasket
October 23, 2024

Catalog is easy to navigate. On time delivery which is a big plus these days.

Date of experience: October 13, 2024
California
2 reviews
0 helpful votes
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Big selection and super fast shipping
October 23, 2024
Updated review

Tons to choose from. Ordered and walked outside the package was already there

Date of experience: October 13, 2024

Tons to choose from
October 9, 2024
Previous review

Tons to choose from

Date of experience: September 29, 2024