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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,882
quality
23,702
This company responds to reviews on average within 5 days

Instant Feedback

73,565 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Good company
November 25, 2024

Was very satisfied with website and got my parts in a timely manner

Date of experience: November 15, 2024
Colorado
1 review
0 helpful votes
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Quick and easy just the way I like it
November 25, 2024

Found what I was exactly looking for with keywords thanks again

Date of experience: November 15, 2024
Romania
1 review
0 helpful votes
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Quick delivery
November 25, 2024
Updated review

It was the quickest delivery I ever received, it was easy the shipping tracking

Date of experience: November 15, 2024

Wrong O-ring sent, not fit my bike
May 16, 2024
Previous review

I had a chat with one of your employee, I give him all information about my Harley bike, told him exactly what I need, he told me you have the needed O-ring. I paid and O-ring arrived in three days to Romania (this is the good point, it arrived very fast) but the O-ring does not fit my bike….and I cannot return it to you because the shipping costs more than the O-ring price.

Date of experience: May 5, 2024
Illinois
1 review
0 helpful votes
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Long time repeat customer
November 25, 2024

I bought a new helmet for my granddaughter. Got exactly what I ordered, and she loves it.

Date of experience: November 15, 2024
New Jersey
1 review
0 helpful votes
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Great purchase. Will buy again.
November 25, 2024

Parts fit great and everything shipped fast. Thank you for the first responder/military discount also. Will be buying all of my parts from here.

Date of experience: November 15, 2024
Ohio
1 review
0 helpful votes
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Initially not satisfied
November 25, 2024

I ordered this particular kit which included parts, specifically nuts, that were the wrong size.two bolts broke during installation…

However, the customer service representative was able to come up with a solution that was acceptable to me…however, the replacement kit also included nuts that were the wrong size…

Date of experience: November 15, 2024
Kimberly E. J&P Cycles Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.

California
2 reviews
0 helpful votes
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Looked for it, Found it, Bought it
November 25, 2024

I found exactly what I was looking for, at a good price. No issues with the purchasing process. Delivery happened in less than a week.

Date of experience: November 15, 2024
Ohio
1 review
0 helpful votes
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Right helmet, wrong Sena mounting kit
November 25, 2024

Set the right helmet, but website recommended wrong Sena mounting kit and I bought it.

Date of experience: November 15, 2024
Maryland
1 review
0 helpful votes
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Great part but tight fit
November 25, 2024

Fitment was tight but that is due to me having an aftermarket headlamp. Quality part, quality hardware, and it looks great!

Date of experience: November 15, 2024
Ohio
1 review
0 helpful votes
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Good quality. Came fast and on time
November 25, 2024

Great. Not sure why it asks for 50 characters. Just filling the void with this.

Date of experience: November 15, 2024
California
1 review
0 helpful votes
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Quick & Easy ordering process
November 25, 2024

Quick & Easy ordering process.
Product received matched product ordered, no surprises.

Date of experience: November 29, 2024
Illinois
1 review
0 helpful votes
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Expectations Met
November 25, 2024

Met expectations, it was exactly as posted. Fixed my problem. All good.

Date of experience: November 26, 2024
Maine
1 review
0 helpful votes
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Tires
November 24, 2024
Updated review

My tires came as a set. One heavy duty box, nice touch. The tires were held spread with cardboard standoffs. One side on the rim, tubes went in easy. Tire went right on, and easier than the old one came off for sure.

Date of experience: November 14, 2024

Seems pretty smooth
September 14, 2024
Previous review

Seems pretty smooth

Date of experience: September 4, 2024
Florida
1 review
0 helpful votes
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Perfect fit and the price was great!
November 24, 2024

Always find what I'm looking for at reduced prices than other places.

Date of experience: November 25, 2024
Florida
2 reviews
0 helpful votes
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Perfect fit
November 24, 2024
Updated review

As easy as 1,2,3. Found, purchased and quick install the day it arrived.

Date of experience: November 26, 2024

On the top as always!
July 20, 2024
Previous review

On the top as always!

Date of experience: July 10, 2024
Mississippi
1 review
0 helpful votes
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Order review
November 24, 2024
Updated review

Found what I needed. Parts worked great and affordable price.

Date of experience: November 26, 2024

Great Service
July 30, 2024
Previous review

Just what i needed. Great part selection. Friendly Staff. Great service

Date of experience: July 20, 2024
California
1 review
0 helpful votes
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Chain replacement
November 24, 2024

Part fit perfectly as intended. I counted my lincs to make sure I ordered correctly.

Date of experience: November 14, 2024
California
1 review
0 helpful votes
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Regulator issues
November 24, 2024

I've been through multiple companies for a regulator and have been through 4 in the last 2 months. In this process I have burned up 2 stator's and one magnet plate. Hoping this will be my last one for a while.

Date of experience: November 25, 2024
Kansas
1 review
0 helpful votes
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Always perfect service!
November 24, 2024
Updated review

Every time we order from JP cycles, we always get the correct products that fit the bike we are shopping for. Always excellent customer service with follow-up emails and tracking information. Even if there is a delay, they let you know.

Date of experience: November 13, 2024

Quick delivery
March 23, 2024
Previous review

Very happy with ordering, shipping info and quick delivery. Arrived before estimated date.

Date of experience: March 13, 2024
New York
2 reviews
0 helpful votes
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Buen producto
November 24, 2024

El envío fue bastante rápido empresa sería y responsable

Date of experience: November 13, 2024