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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,882
quality
23,675
This company responds to reviews on average within 5 days

Instant Feedback

73,462 reviews

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Pennsylvania
1 review
0 helpful votes
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Great experience
November 23, 2024

This seat for my bike is the best of the best. Customer service, ordering, shipping is a perfect 10. Thank you, you guys rock.

Date of experience: November 13, 2024
Tennessee
1 review
0 helpful votes
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Floor board inserts
November 23, 2024

Always prompt and the parts are always quality. I tried a different source, a few dollars cheaper and contrary to their claim the part did not fit.

Date of experience: November 13, 2024
Nebraska
1 review
0 helpful votes
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Slight delay on order...
November 23, 2024

JP did a great job again, BUT my seat was shipped to a different state. Someone clicked the wrong state, but once I noticed it on the tracking, I notified JP and they corrected it. Got the seat a few days later, not a problem.

Date of experience: November 13, 2024
Florida
2 reviews
0 helpful votes
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Received exactly what I ordered
November 23, 2024
Updated review

Purchased a new maintenance free battery. Easy to activate.

Date of experience: November 13, 2024

Faster shipping would be nice
July 24, 2024
Previous review

Parts and a correct fit and exactly as described.so that was a plus.

Date of experience: July 14, 2024
Texas
1 review
0 helpful votes
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Satisfied
November 23, 2024
Updated review

Literally, 3 days! Fantastic first order took 9 days. Thanks

Date of experience: November 13, 2024

Great so far, we'll see how shipping goes
November 15, 2024
Previous review

Great so far, we'll see how shipping goes.

Date of experience: November 5, 2024
Virginia
1 review
0 helpful votes
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No instructions
November 23, 2024

Needed the floats that are part of the carburetor. But it didn't come with any. So, ok kit I guess.

Date of experience: November 13, 2024
California
1 review
0 helpful votes
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You guys are the best! Thank you for always having what I need you guys always help when I need it and shipping is fast

Date of experience: November 27, 2024
District of Columbia
1 review
0 helpful votes
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Product did not specify that it would work on a full dress Harley or a standard Street Glide?

J&P Cycles attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 12, 2024
Kimberly E. — J&P Cycles Rep
over a year old

Please reach out to us at [email protected], give us a call at 800-318-4823, or utilize our live [email protected]

Ohio
1 review
0 helpful votes
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Sportster handlebars
November 23, 2024

As advertised, fast shipping, very satisfied. Nice product, looks great installed.

Date of experience: November 12, 2024
California
2 reviews
0 helpful votes
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So far so good j&p cycles is a very good and trusting website very happy with my purchase

Date of experience: November 12, 2024
Canada
1 review
0 helpful votes
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Great
November 22, 2024

Great, no fuss or anything. Super customer satisfaction oriented.

Date of experience: November 12, 2024
Florida
1 review
0 helpful votes
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Always on time
November 22, 2024

The shipping is always fast and reliable. I never have issues with this company.

Date of experience: November 12, 2024
Georgia
2 reviews
0 helpful votes
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Quick Delivery
November 22, 2024

Fast delivery service and everything showed in good condition.

Date of experience: November 12, 2024
California
1 review
0 helpful votes
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Excellent product!
November 22, 2024

I am very pleased with the motorcycle helmet I purchased. Easy to order, and size fit as described.
Thanks Guys!

Date of experience: November 12, 2024
Virginia
1 review
0 helpful votes
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Factory headlight did not cut it!
November 22, 2024

Fast and easy, product LED v2 is way better. Customer service was fantastic.

Date of experience: November 12, 2024
Turkiye
1 review
0 helpful votes
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Thank you!
November 22, 2024

Every thing were good and fast. Thank you much. I will be order more

Date of experience: November 12, 2024
Minnesota
1 review
0 helpful votes
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Great transaction
November 22, 2024

I had a great experience ordering from J & P. The item was cheaper than other sites and arrived quickly.

Date of experience: November 12, 2024
Oklahoma
1 review
0 helpful votes
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Happy Customer
November 22, 2024

Website described item accurately. Purchas/order process was easy. Item arrived quickly.

Date of experience: November 12, 2024
Ohio
1 review
0 helpful votes
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Not satisfied
November 22, 2024

Needed 2 only received 1. Shipping cost was more than the product!

Date of experience: November 12, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience. We only see that you ordered 1. Please reach out to us at [email protected], give us a call at 800-318-4823, or utilize our live [email protected]

Texas
1 review
0 helpful votes
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Nice inventory for my older Harley
November 22, 2024

My order came in fast and complete, no issue's. I ordered parts for 2 Different Harley's and they are correct parts.

Date of experience: November 12, 2024