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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,831
quality
23,260
This company responds to reviews on average within 5 days

Instant Feedback

72,327 reviews

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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The gasket didn't fit right.
January 17, 2025

Quick and easy. The K&N air filter was great. But the gasket didn't fit right.

Date of experience: January 20, 2025
Wyoming
1 review
0 helpful votes
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Outstanding
January 17, 2025

Outstanding service, no back orders, fast shipping. I will be ordering from you again. Thank you very much.

Date of experience: January 6, 2025
Tennessee
1 review
0 helpful votes
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Vance and Hines slipon pipes.
January 17, 2025

They sound great, but, the install was not so great. Better instructions would have helped. Had to search the link to find my bike for installation.

Date of experience: January 6, 2025
Arizona
2 reviews
0 helpful votes
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Great product & service thank you!
January 17, 2025

No problem placing my order quick and easy fast delivery exact product as describe

Date of experience: January 6, 2025
Florida
1 review
0 helpful votes
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Mustang product
January 17, 2025
Updated review

Shipping issues...resolved quickly. Nice knowledgeable folks. I never felt stress or frustration with the folks at j&p. Never have.

Date of experience: January 6, 2025

Limited product available
December 23, 2024
Previous review

Limited product available.

Date of experience: December 13, 2024
North Carolina
1 review
0 helpful votes
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Very fast delivery
January 17, 2025

Excellent price and easy to use website made ordering the right part a breeze

Date of experience: January 6, 2025
Georgia
1 review
0 helpful votes
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Good
January 17, 2025

Very easy to order. When I go to their site it members me and my bike.

Date of experience: January 24, 2025
Louisiana
1 review
0 helpful votes
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Limited selection of bearings
January 17, 2025
Updated review

I wish all your products listed would identify country or origin.

Date of experience: January 6, 2025

Easy as always
October 9, 2024
Previous review

Easy as always

Date of experience: September 29, 2024
Tennessee
1 review
0 helpful votes
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Satisfied customer
January 17, 2025

Order to eat gift cards. It was quick easy simple had it within just a few hours.

Date of experience: January 5, 2025
Georgia
1 review
0 helpful votes
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Fantastic job
January 17, 2025

So far my experience has been very good, when wrong parts arrive, you immediately took care of it. Your sales team is always helpful and friendly. Make sure that the person who helped me get credit. She went out of her way to help me.

Date of experience: January 5, 2025
Michigan
2 reviews
0 helpful votes
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Quick deliver easy to order
January 17, 2025
Updated review

It was easy to order my tire, the price was good and delivery was quick.

Date of experience: January 5, 2025

Quick shipping
July 3, 2024
Previous review

The tire came next day, shipping was very quick. The pricing was very good.

Date of experience: June 23, 2024
Florida
2 reviews
0 helpful votes
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Limited 2016
January 17, 2025

Parts were accurate as well as fit.Will order from J &P again

Date of experience: January 5, 2025
Texas
1 review
0 helpful votes
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Experience
January 17, 2025

Great experience on my new battery. Delivered on time. Installation went in great

Date of experience: January 17, 2025
Hawaii
1 review
0 helpful votes
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NEVER ORDERING FROM JP AGAIN!
January 17, 2025

Ordered 4 parts. 3 parts stated "In Stock, Ships in 1 business day", the forth part stated "In Stock, Ships in 1-3 business days." Multiple arrival date changes were sent to me, I waited 4 weeks to get parts that were said to be in stock and ship next day. My bike collected dust, and I missed out on multiple rides with my friends during the holidays due to the lame promises of JP Cycles. Never again.

J&P Cycles attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 5, 2025
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.

Louisiana
1 review
0 helpful votes
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Slow delivery
January 17, 2025

Ordering was easy delivery was slow. Quality seems to be spot on.

Date of experience: January 16, 2025
Florida
1 review
0 helpful votes
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Shocks
January 17, 2025

Good like to keep buying things but I don't have lots of extra money

Date of experience: January 5, 2025
New York
1 review
0 helpful votes
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Convinent
January 17, 2025

Amazing thank you for the fast delivery and protective packaging

Date of experience: January 4, 2025
Florida
2 reviews
0 helpful votes
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.Shopping is easy.
January 17, 2025
Updated review

Looking for items is easy since my bike is in the website garage.
We didn't need to contact customer service, but when we do everyone is friendly and very helpful
The part came very quickly.

Date of experience: January 5, 2025

Good quality products.
June 14, 2024
Previous review

Need an oil filter for synthetic oil. The price was very reasonable and received it in a prompt manner.
We will continue to shop on this website. We are very pleased with everything we have ordered including a battery we ordered a few months ago.

Date of experience: June 4, 2024
Indiana
1 review
0 helpful votes
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HD tie down brackets
January 17, 2025

Great products, Very reasonable.
East to use web site.
Good quality

Date of experience: January 16, 2025
Ohio
1 review
0 helpful votes
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J&P
January 17, 2025

J&P is a solid company, I've been a customer for many years now. I have an older bike and they have always been my goto when I need parts. 100% satisfied customer!
Thank you J&P,
Shizzo

Date of experience: January 5, 2025