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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
How would you rate J&P Cycles?
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,874
quality
23,604
This company responds to reviews on average within 5 days

Instant Feedback

73,234 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Excellent buying experience
February 4, 2025

Easy shopping on their site. Fast shipping. Accurate description.

Date of experience: January 20, 2025
New York
1 review
0 helpful votes
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Quick and correct
February 4, 2025
Updated review

I ordered a brake pedal for a friend rebuilding a fat boy. The pedal came quickly, is of good quality.

Date of experience: January 25, 2025

Quick and easy
January 31, 2024
Previous review

Quick and easy

Date of experience: January 30, 2024
Ohio
1 review
0 helpful votes
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4 star
February 4, 2025
Updated review

The product and customer service were great from JP cycles. I only wish I could choose who they used to ship me my products. Fedex does an awful job delivering to this area. They are always late and tend to lose your package.

Date of experience: January 24, 2025

It's always easy
May 11, 2024
Previous review

It's always easy

Date of experience: April 30, 2024
Mexico
1 review
0 helpful votes
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Todo muy bien, buen servicio
February 4, 2025

Respuesta rápida y segura. Encuentra uno lo que buscas a un precio justo

Date of experience: January 24, 2025
Hawaii
1 review
0 helpful votes
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Quick and Easy
February 4, 2025

Very good and fast, easy ordering and the good fitment. Thank you

Date of experience: January 24, 2025
California
1 review
0 helpful votes
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Very good
February 3, 2025

I had an excellent experience with JP cycles part came in with a reasonable time and was in perfect condition.

Date of experience: January 24, 2025
Florida
1 review
0 helpful votes
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Fast and easy
February 3, 2025

Got my products fast, in good condition and ready to go. One seat came damaged. Working with JP to have it replaced now

Date of experience: January 24, 2025
California
1 review
0 helpful votes
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Quality parts
February 3, 2025

Easy to order, quality parts, and good fitment. Ordered specific lenth clutch, idle, and throttle cables for my 03 Heritage Springer.

Date of experience: January 24, 2025
Canada
1 review
0 helpful votes
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Fast and accurate
February 3, 2025

Il was easy to order the right part and thé shipping was fast thank you

Date of experience: January 24, 2025
Florida
2 reviews
0 helpful votes
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It fit the Bike perfectly.
February 3, 2025
Updated review

JP cycles is the best place to buy motorcycle parts. They always have what I'm looking for.

Date of experience: January 24, 2025

Awesome store
December 18, 2024
Previous review

Awesome store

Date of experience: December 8, 2024
Jamaica
1 review
0 helpful votes
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Ordered parts online and got what I wanted and it was delivered on time

Date of experience: January 24, 2025
Michigan
1 review
0 helpful votes
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Sales agent was helpful and handled the transaction smoothly and professionally.

Date of experience: January 24, 2025
Kansas
1 review
0 helpful votes
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Finding what I need
February 3, 2025
Updated review

I wish that when I go shopping out of "my garage", your site would only show stuff strictly for the bike I am shopping for. All in all, great products.

Date of experience: January 23, 2025
Kimberly E. J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.


Whoops
September 13, 2024
Previous review

Didn't open the product, not what I was needing. Will be sending it back to get what I need.

Date of experience: September 2, 2024
Oklahoma
1 review
0 helpful votes
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Scratched cheome
February 3, 2025

Item was defective and yes I didn't realize it wouldn't ship for a few days and then was held up by post office on top of that to turn out it was damaged and to have to start over it seems most of what I order anymore seems to take longer and longer to be delivered

Date of experience: January 23, 2025
Kimberly E. J&P Cycles Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.

Illinois
1 review
0 helpful votes
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Very easy, friendly to order online would gladly use this site for my future orders.

Date of experience: February 4, 2025
Nevada
1 review
0 helpful votes
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Junk product
February 3, 2025

We bought the luv jug fans for them to work for a total of 3 days after they had to send me a replacement fan then it worked for just over 1 week and now it don't work again. Jp cycles tells me they can't do anything cause it's not their product, maybe stop selling other people's junk. Stay clear of Jp cycles, we are now out of $500

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Date of experience: January 23, 2025
Kimberly E. J&P Cycles Rep
over a year old

We are sorry to hear that you are having an issue. Unfortunately, the manufacturer does handle their own warranties. I see you have been given the information to contact them. We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Wisconsin
1 review
0 helpful votes
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Customer service was great. Product was not always like working with JP cycle. They can't control all the inventory. I had to return it

Date of experience: February 6, 2025
California
1 review
0 helpful votes
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Deerskin Insulated Gloves
February 3, 2025

As advertised, very soft. Fit was right on the money. Would recommend to anyone needing riding gloves

Date of experience: January 23, 2025
Georgia
1 review
0 helpful votes
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Excellent service
February 3, 2025

Easy shopping. Shipping was fast thank you for the great product

Date of experience: January 23, 2025
Florida
1 review
0 helpful votes
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Wrong bolts with motor mount
February 3, 2025

Threads are correct but lengths are wrong. Didn't feel like cutting bolts to make them work.

Date of experience: January 11, 2025