Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of J&P Cycles

J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
How would you rate J&P Cycles?
grey stargrey stargrey stargrey stargrey star

J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,875
quality
23,608
This company responds to reviews on average within 5 days

Instant Feedback

73,239 reviews

We monitor reviews for authenticity

Mississippi
1 review
0 helpful votes
Follow Matthew W.
Unfollow Matthew W.
Share Review
Report Review

3 hole oil kit
February 23, 2025

I received my oil, but there was a leak from one of the bottles. The box has oil absorbed in it. I can't tell which bottle it is as of yet. I'm guessing I will be short.

Date of experience: February 13, 2025
South Carolina
1 review
0 helpful votes
Follow dana E.
Unfollow dana E.
Share Review
Report Review

Internet
February 23, 2025
Updated review

There was no experience order of internet...was gave a order number And a tracking number when it was available

Date of experience: February 13, 2025

Awesome shop
April 22, 2024
Previous review

Awesome shop

Date of experience: April 12, 2024
Florida
1 review
0 helpful votes
Follow Dee W.
Unfollow Dee W.
Share Review
Report Review

Catalog
February 23, 2025

My experience was okay, but I used to get contacted to see if I would want a catalog. I would definitely like to have a catalog, I'm not as tech savvy as most and it's easier for me to shop for my porch that way and keep track and make a list with the part number so it is easier for you guys. Please send me a catalog.

Date of experience: February 12, 2025
Kimberly E. — J&P Cycles Rep
over a year old

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers. Unfortunately, we discontinued catalogs in 2019.

California
1 review
0 helpful votes
Follow Lanny N.
Unfollow Lanny N.
Share Review
Report Review

Great selection, fast shipping!
February 23, 2025

Looking for an obsolete replacement part and found a suitable replacement.

Date of experience: February 12, 2025
Virginia
1 review
0 helpful votes
Follow Mark U.
Unfollow Mark U.
Share Review
Report Review

Fantastic as always
February 23, 2025

Excellent parts selection always have the right part...always delivered on time sometimes been Lil early...couldn't ask for better trustworthy place to find anything you need for your scoot.

Date of experience: February 14, 2025
Texas
1 review
0 helpful votes
Follow Robert Q.
Unfollow Robert Q.
Share Review
Report Review

Great product
February 23, 2025
Updated review

Excellent experience and great part using J&P. Could not have completed my project without it.

Date of experience: February 12, 2025

Bitchen selection
February 14, 2025
Previous review

Bitchen selection

Date of experience: February 4, 2025
Kansas
2 reviews
0 helpful votes
Follow Stephanie Q.
Unfollow Stephanie Q.
Share Review
Report Review

If your looking for the perfect fit this is where you order from.

Date of experience: February 12, 2025
Florida
1 review
0 helpful votes
Follow Dennis X.
Unfollow Dennis X.
Share Review
Report Review

Parts came in quickly and work perfectly. The front brake caliper rebuild kit cost $185 at Harley Davidson Parts Department, and they didn't have the part in stock. The wanted me to pay up front before they ordered it.

Date of experience: February 10, 2025
Wisconsin
1 review
0 helpful votes
Follow Gary Y.
Unfollow Gary Y.
Share Review
Report Review

Came in haven't messed with it
February 22, 2025

Perfect haven't messed with it yet. Plan to put on soon as I get time

Date of experience: February 12, 2025
Illinois
1 review
0 helpful votes
Follow George V.
Unfollow George V.
Share Review
Report Review

New Sneakers
February 22, 2025

Randy was incredibly helpful, I had question about tire tubes.

Date of experience: February 23, 2025
Florida
1 review
0 helpful votes
Follow Jesse R.
Unfollow Jesse R.
Share Review
Report Review

Great
February 22, 2025

J&P often has the parts I need, and with the annual membership shipping is fast!

Date of experience: February 12, 2025
Connecticut
1 review
0 helpful votes
Follow jeffrey C.
Unfollow jeffrey C.
Share Review
Report Review

Great deal, exactly what I wanted
February 22, 2025

Always easy, I always get what I expected.
Wanted a set of slip-ons while I figured out what I wanted in a full exhaust system.
Found a perfect set of cobras that were an open box deal. Everything arrived on time in great shape.
Already on the bike, sound and look great

Date of experience: February 27, 2025
New York
1 review
0 helpful votes
Follow Davis C.
Unfollow Davis C.
Share Review
Report Review

Delivery was quick
February 22, 2025
Updated review

I ordered and received my order within 3 days. Now just waiting for the weather to clear so I can ride!

Date of experience: February 12, 2025

Always a great shopping experience
September 2, 2024
Previous review

Always a great shopping experience

Date of experience: August 23, 2024
New York
1 review
0 helpful votes
Follow Victor G.
Unfollow Victor G.
Share Review
Report Review

Other than the discount I didn't get it was good this would not discourage me not to still deal with you.

Date of experience: February 12, 2025
Arizona
1 review
0 helpful votes
Follow DOMINGO B.
Unfollow DOMINGO B.
Share Review
Report Review

Not what I expected from J&P cycles
February 22, 2025

I found a helmet online with J&P cycles. A popup offered me a 10% discount if I entered my personal information. I did so and upon checkout the offer was declined. Disappointed, I cancelled the order and went to the store(about 1 hour away) and spoke to Ryan the store manager. He was very apologetic & helpful, he ordered the helmet for me without the discount. I will shop at the store in the future.

Date of experience: February 12, 2025
Louisiana
1 review
0 helpful votes
Follow Joel Z.
Unfollow Joel Z.
Share Review
Report Review

Dont like that promos dont apply to existing customers. No reason to not shop somewhere else just to get a "first time" discount from them

Date of experience: February 23, 2025
Arizona
1 review
0 helpful votes
Follow Alec Y.
Unfollow Alec Y.
Share Review
Report Review

Easy to work with
February 22, 2025

Very easy to work with and order I am a fan of J&P cycles and the gear they sell

Date of experience: February 12, 2025
Oklahoma
1 review
0 helpful votes
Follow Byron L.
Unfollow Byron L.
Share Review
Report Review

Lightning fast delivery
February 22, 2025

Fast delivery. Great product. Big selection. Reputable seller

Date of experience: February 12, 2025
Alabama
1 review
0 helpful votes
Follow Colton B.
Unfollow Colton B.
Share Review
Report Review

Shift lever was damaged and no bolt
February 22, 2025

Parts were easy to find didn't expect the lever to come with out a bolt and be damaged

Date of experience: February 12, 2025
California
1 review
0 helpful votes
Follow Colin N.
Unfollow Colin N.
Share Review
Report Review

It was great. Everything I needed was right in one place.
February 22, 2025
Updated review

Very easy, one thing led to another and pretty soon I had all the parts I needed. The YouTube videos on how to do certain things was very helpful.

Date of experience: February 12, 2025

Easy and simple to find what I need
February 14, 2025
Previous review

Easy and simple to find what I need

Date of experience: February 4, 2025