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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
How would you rate J&P Cycles?
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,867
quality
23,504
This company responds to reviews on average within 5 days

Instant Feedback

72,958 reviews

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California
1 review
0 helpful votes
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Looks great
March 22, 2025

Went very well. The delivery was fast, and item was packed well.

Date of experience: March 11, 2025
Indiana
1 review
0 helpful votes
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Great price and products.
March 22, 2025

I was pleased with the communication and overall experience with JP. Shipping was affordable and fast.

Date of experience: March 11, 2025
Ohio
1 review
0 helpful votes
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Fast delivery
March 22, 2025

Very fast delivery. Have ordered a few items and always get them quick. Defywill order more in the future

Date of experience: March 11, 2025
Nevada
1 review
0 helpful votes
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57 pan ignition
March 21, 2025

Love the rewards program. It allowed me to get this item free!

Date of experience: March 23, 2025
California
1 review
0 helpful votes
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Ehhh
March 21, 2025

Package was supposed to show up Friday or Saturday it got delayed then Package showed up today with tank poking through sides on both ends scratched up and dented where the bolts go through. Other then that it's ok.there was absolutely no bubble rap to make sure the tank did not get messed up and box was torn at the top of box. So for 330 dollars I think some Packaging around the tank would have been nice. I've bought alot from you guys and this is my first time something like this happened so honestly not that big of a deal.

Date of experience: March 11, 2025
Illinois
1 review
0 helpful votes
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Better late than never
March 21, 2025

Shipper made a mistake didn't get my parts on time. Jp made it right with me though

Date of experience: March 11, 2025
Massachusetts
2 reviews
0 helpful votes
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Great buying experience
March 21, 2025
Updated review

As always I'm happy with my purchase. I'm always surprised at how quickly my items arrive

Date of experience: March 11, 2025

Excellent customer service
February 10, 2025
Previous review

I was remarkably impressed with this purchase. When a problem arose with my order it was handled impeccably. I will continue to recommend this company in the future. Thank you!

Date of experience: January 31, 2025
Florida
1 review
0 helpful votes
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Mixed feelings
March 21, 2025

Had the tires I needed at a competitive price, but that's where the savings ended. $80 more to mount the tires, $60 to install the front wheel bearings, $80 for the rear bearings. And that's above the absorbent price of the bearings to begin with. By the time I was done changing 2 tires and the bearings, I was at $1,000. I don't pay that much for my truck. Kinda disappointing.

Date of experience: March 23, 2025
Michigan
1 review
0 helpful votes
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Great place to get what you need.
March 21, 2025

Parts came quickly and was exactly what I wanted...,,...,...

Date of experience: March 11, 2025
California
1 review
0 helpful votes
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Make sure you receive your refund
March 21, 2025

We ordered brake pads that said they would fit. When we took our pads off we could see the ones ordered would not fit. So we sent back the pads. Of course fedex lost the return package. Spoke with J&P who promised they were issuing the refund. 3 weeks later checked my account no money. Had to call...again told refund is on its way. Should see 3 to 5 days. I will be checking, but as of now can't say I would be making another purchase from them.

Date of experience: March 11, 2025
Florida
1 review
0 helpful votes
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Schubert c3 Pro
March 21, 2025

J&P always has the best gear at the best prices with quick shipping what more could you ask for.

Date of experience: March 11, 2025
New York
1 review
0 helpful votes
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Satisfied with JP Cycle
March 21, 2025

Easy checkout, good product at a descent price. Everything I've ordered from JP Cycle has always arrived as promised...

Date of experience: March 25, 2025
Minnesota
1 review
0 helpful votes
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Nice buy..
March 21, 2025

Ordering was easy but, the grips that in the description said that they would fit my bike, didn't really fit. I ended up putting the old grips back on

Date of experience: March 11, 2025
Pennsylvania
1 review
0 helpful votes
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Great service and best price.
March 21, 2025

Customer service was very helpful and they honored their price match guarantee by beating a competitor's price.

Date of experience: March 25, 2025
Kentucky
1 review
0 helpful votes
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Satisfied
March 21, 2025

I received my order pretty quickly it was what I ordered and the quality was good. I have no complaints and will definitely use j&p cycles again for future products.

Date of experience: March 11, 2025
Michigan
1 review
0 helpful votes
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Shopper 1958
March 21, 2025

Fast delivery happy with parts not installed yet but believe all will be good will update

Date of experience: March 11, 2025
Missouri
1 review
0 helpful votes
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Good parts and value
March 21, 2025

They have good quality parts and supplies at a good price. Shipping is always fast. I have never been disappointed with them or their products

Date of experience: March 11, 2025
Arizona
1 review
0 helpful votes
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Great
March 21, 2025

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Date of experience: March 11, 2025
Texas
1 review
0 helpful votes
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Order everything from these guys. Easiest way to get the right part

Date of experience: March 11, 2025
Minnesota
1 review
0 helpful votes
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Good product
March 21, 2025

Nice & easy

Thank you

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Date of experience: March 25, 2025