On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Every thing shipped and received as Said it would be. Quality products and great customer service!
Bought multiple products trying to get one to fit. None did. Said they were stock replacement. Nope they weren't.
Easy shopping. Had what I needed. Fast delivery and got the right parts.
Return was easy and fast customer service was great all went well
I have always had good service. Unfortunately I cannot say the same for Fed Ex. If J & P continues to use Fed Ex then I'll shop elsewhere.
Had parts i orders and look great on bike and of a great quality
Awesome fast delivery and quality products thanks for being there
Always my go to, when my bike needs something. The website is easy to use and match parts to your bike. If you ever need to return anything, customer service is great!
Easy to shop, and part came earlier than expected! Perfect fit!
Ordered a front tire and it arrived in a couple days. Sooner than I expected.
This is my second glove purchase from J&P. My first purchase was for size XL, which typically is my size, but they were very tight which caused some fatigue. This order I used the size chart and it indicated size XL. I went up a size to 2XL and they are still too tight. They should list that these run quite small. I will use them but I am quite disappointed and especially for $90.
Arrived quickly and in perfect condition, just like always!
Just a little pricey but overall will use them again. Large inventory
Happy with delivery. Received day they said it would arrive
Definitely worth the value! Don't shop Amazon! Exactly what I needed!
Just received my new Saddlemen TR2300DE Tail Bag for my 23 Breakout, love the size and shape of the new bag, it also looks like it's well crafted and should give good service.
I was looking to replace the stock seat on my 23 HD Breakout, my goal was to purchase an all day, 800 mi. Seat.
Logan at the Scottdale, AZ store was most helpful in selecting the Saddlemen Explorer.
L love the seat and can ride in comfort all day long.
Ordered up a replacement OEM style amber turn signal lens for my sportster. The part that showed up looked great but the figment was awful. Notably smaller outer diameter that left s large gap between the lens and housing.
We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!
They had the right parts to get the job done!
I didn't even know what I needed until I got started
The chose you ride was very helpful, the overall experience was easy.
Went really well, I spoke to a representative prior to my purchase to make sure I.was ordering exactly what I needed. He was very helpful.
Excellent service as always. Products were on point. You guys always have what I need for my bikes
They have a great catalog and carry a wide variety of parts for older bikes
Product variety
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We looked into your issue. We are sorry you had an issue but we do see you ordered an "alternative length cable and not a stock length cable. We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!