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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
How would you rate J&P Cycles?
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,883
quality
23,693
This company responds to reviews on average within 5 days

Instant Feedback

73,543 reviews

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Washington
1 review
0 helpful votes
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Oil
May 16, 2025

I got an oil change kit for my soft tail Harley, 10/10 would recommend

Date of experience: May 5, 2025
Texas
1 review
0 helpful votes
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Great service
May 16, 2025

Item fits and met needs. Priced right too 98 road king classic

Date of experience: May 5, 2025
California
1 review
0 helpful votes
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Great
May 16, 2025

Easy to find, I like that there are so many choices to pick from

Date of experience: May 10, 2025
New York
1 review
0 helpful votes
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Great service
May 16, 2025

All expected items arrived as ordered and on time. I have used JP for years and will continue to do so.

Date of experience: May 5, 2025
Washington
1 review
0 helpful votes
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First time buyer and tires came early in great shape. Look forward to other purchases.

Date of experience: May 5, 2025
District of Columbia
1 review
0 helpful votes
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Awesome
May 16, 2025

My experience has always been great with JP cycles, always efficient in there shipping time and great prices on tires especially. Thank you JP cycles

Date of experience: May 5, 2025
Texas
1 review
0 helpful votes
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Great product, great customer service
May 16, 2025
Updated review

I was pleased with the service I received. The product is great. It was a return and they facilitated the exchange fast, accurately and quick. Will definitely purchase from them again.

Date of experience: May 5, 2025

Motorcylce products
April 2, 2025
Previous review

Fast and quick service! No complaints and product looks great.

Date of experience: March 23, 2025
California
1 review
0 helpful votes
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The best
May 16, 2025

My experience was good you guys help me out a lot I will always be a customer with you

Date of experience: May 5, 2025
Missouri
1 review
0 helpful votes
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Wonderful Service
May 15, 2025

Thank you so much for your prompt service. It was the exact part we needed fit perfectly on my husband's bike and he gets to enjoy riding again.

Date of experience: May 5, 2025
Massachusetts
1 review
0 helpful votes
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Always a Pleasure
May 15, 2025
Updated review

Thankfully, there's a company like this in existence. J&P is a well oiled machine.

Date of experience: May 5, 2025

Seamless after chatting with Joseph g
May 4, 2025
Previous review

Seamless after chatting with Joseph g.

Date of experience: April 23, 2025
Wisconsin
3 reviews
0 helpful votes
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Great products
May 15, 2025

Great products, fast shipping, reasonable prices, J&P seems to have a bigger selection of items than most places

Date of experience: May 5, 2025
Iowa
1 review
0 helpful votes
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Wrong windshield
May 15, 2025

The first windshield that arrived was the incorrect one. After working with Bonnie, she rectified the issue and shipped me the correct one.

Date of experience: May 5, 2025
Wyoming
1 review
0 helpful votes
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Extremely satisfyed
May 15, 2025

I needed to see that would set me lower and back on my bike. The staff were extremely helpful and helping me search and I couldn't be more happy with the product.

Date of experience: April 26, 2025
Pennsylvania
1 review
0 helpful votes
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Very seamless transaction. Always has the right product. Great customer service.

Date of experience: May 8, 2025
New York
1 review
0 helpful votes
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I said new client satisfied with outcome
May 15, 2025
Updated review

The online ordering shipment assistance and the tracking information provided are highly professional and accurate.

Date of experience: May 5, 2025

So far it's had been pretty good, let see the outcome
May 4, 2025
Previous review

So far it's had been pretty good, let see the outcome

Date of experience: April 24, 2025
New York
1 review
0 helpful votes
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Customer service was good, but upon ordering, was not informed that product was back ordered.

Date of experience: May 5, 2025
Florida
1 review
0 helpful votes
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Exhaust tip for Cobra slip ons
May 15, 2025

Easily found needed part on the website. Ordered and paired for it online. Arrived at my door step as promised. No issues.

Date of experience: May 5, 2025
Virginia
1 review
0 helpful votes
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Good quality and fast shipping
May 15, 2025

Definitely will be shopping online here again! Fast shipping and good quality!

Date of experience: May 5, 2025
Florida
1 review
0 helpful votes
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Wrong description
May 15, 2025

Part would not fit even though in the description and in the photo it showed it would fit, and even though it was missing the three inches of material on the bottom, I had to pay the ten dollars to ship it back, learned my lesson.

Date of experience: May 5, 2025
Kimberly E. — J&P Cycles Rep
11 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Minnesota
1 review
0 helpful votes
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Was looking for a motorcycle tire to my Suzuki 500, was the easiest place to find it and only took 2 days to be delivered

Date of experience: April 26, 2025